Enhanced Notifications (SWNCONFIG)

Is there anyway to forward notifications (not work-items) from SAP Inbox to external email addresses (maintained in user master records) ?
SWNCONFIG allows you to forward notifications for work-items to the external email addresses, but i am looking for something that can even forward simple notifications(not work-items) generated by the workflow system to external email addresses.
I know setting up forwarding in 'Office Settings' could do this, but i am looking for some functionality that can use external email addresses maintained in user master record (su01) or HR Master Data IT 0105/subtype 0010 to do this forwarding.
Thanks,
Saurabh

Hi Saurabh,
you can do that in SU01!
Fill in the e-mail
Click on other E-Mail Addresses
Mark "Home adress"
Save
From now on every thing coming into the SAP-Inbox will be also sent to the e-mail address.
Peter
Points always appreciate

Similar Messages

Enhanced Notifications(SWNCONFIG) Vs Work-item Forward Program (RSWUWFML2)

Is there an easy way to find out the advantages of using Enhanced Notifications SWNCONFIG configurations over scheduling the work-item forward program RSWUWFML2? We are on Ep 7.0/ECC 6.0 and configuring UWL for work-item execution and receiving notifications. For occasional users, we are planning to send email notifications to the Outlook email addresses using RSWUWFML2 and the the SCOT internet Send programs. Are there any added advatnages of configuring Advanced notifications?
Appreciate any ideas.
Thanks,
Saurabh

Yes, there are several advantages, but you may not need all of them. It takes a little extra effort to set it up, but that's a one-time effort and we are not talking weeks or days.
However, the primary argument is that this is the standard solution for work item notification. So you are recommended to use the enhanced notification solution whether you need the advantages or not.
One advantage is additional flexibility in which work items should be checked. You can choose to send notifications to people who don't have new work items, but have not yet completed the work items they (probably) have been notified about before.
Another advantage is additional flexibility in message contents and the number of messages sent to the user. RSWUWFML2 lets you choose between one message and one message per work item. In the new solution you can also send one message per category, although I am not sure what a category is.
Further advantages:
- Multiple schedules can be set up, so you don't have to use SM37 to get an overview of your notification schedules and you can send notifications every hour from 09 to 15 and every 4 hours the rest of the day if you wish. There is a time zone field in the schedule configuration. Whether it is used just to make sure the job runs at the desired time or is even more amazingly advanced (only notifying users when their own time zone shows the same time) I don't know.
- There's more, but since I have never set it up myself I have not read all of the <a href="http://help.sap.com/saphelp_erp2005vp/helpdata/en/b9/2a651eb04411d2b46f006094b9ea0d/frameset.htm">documentation from SAP</a> which includes typical scenarios to help you with configuration.
After opening the link, expand the hierarchy as follows: Reference documentation => Workflow system administration => Extended notifications for SAP Business Workflow.

Include agent name/SAP user name of recipient in notification - SWNCONFIG

Hi,
May I know if it is possible to personalize the notification message (via SWNCONFIG) to include the name or user name of the recipient, for the notification sent ?
Example : The leave notification will have the content with the name of the recipient on it :
Dear Mr ABC,
You have outstanding workitem pending your approval ....
Thanks.
Regards
Kir Chern

I think you will have to write your own class for message construction. I am not sure exactly which of the classes is responsible for putting the prolog into the message. I thought CL_SWN_NOTIF_WORKFLOW when I wrote the text below, but it seems to be more on an individual item level (not for collective messages).
It could be the category handler CL_SWN_CATEGORY since this is where granularity is set. It could even be the message template handler (e.g. CL_SWN_MESSAGE_STD). It could even be the BSP that is referenced by the message template handler.
Some debugging should help you along the way... Sorry I can't be of more assistance.
The class CL_SWN_NOTIF_WORKFLOW implements interface IF_SWN_NOTIF which has the method GET_BODY (among others).
Write your own class, inheriting from CL_SWN_NOTIF_WORKFLOW - no wait, the bright people working for SAP decided to make the class FINAL.
Write your own class, implementing IF_SWN_NOTIF. Simplest workaround is probably to have a private attribute of type CL_SWN_NOTIF_WORKFLOW and just pass the calls on. The implementations of protected methods will of course have to be copied.
Hmmmm... it is probably a lot easier to create a copy of CL_SWN_NOTIF_WORKFLOW, there are a lot of protected attributes as well.
Anyway, in your implementation (which will now just be a change of the copy) of method GET_BODY you can use the protected member variable M_USER_REF to find the name that you wish to include in your greeting.

SWNCONFIG-General Settings

Good day all.
A quick question with regards of SWNCONFIG.
Is it possible to make a dynamic url value in INBOX_LINK_URL?

Hi Sandy,
Well you could but you would need to extend the enhanced notifications by:
Create a copy or subclass of class CL_SWN_SETTINGS where the inbox url is read and change the coding in method LOAD_VALUES to interpret the value of the URL - i.e. read your value and read the real URL from wherever it is held, e.g. a custom table
Creating your own message template as a copy of standard message template BSP application SWN_MESSAGE1 to call your copy or subclass of CL_SWN_SETTINGS
Change your configuration to use your own mesasge template instead of the standard
You might be easier just creating new entries in General Settings for each of your links and then doing the changes above but instead of reading the URL from a custom table, just implement coding that decides which link should be used when formatting the email, and then use the appropriate link from General Settings.
Regards,
Jocelyn

PR - Extended Notification

Hi,
I have created a Workflow for Purchase Requisition ZBUSXXXXX and assigned it to the RELEASESTEPCREATED event, and in the workflow I have created a User Decision step and created a rule which will decide the approver for the Purchase Requisition and used in the User Decision Agents tab. When ever a PR is raised, work item is going to the correct approver's SAP Inbox (SBWP).
Now the issue is, I am using Extended Notifications to notify the user MS Office about the work item. I have configured the Extended Notification SWNCONFIG using the document available on the net. When I go the SWIA transaction the user decision step is "READY" under status. But when I run the report SWN_SELSEN it is selecting the work item, the message is not sent to the user. When I remove the rule in the workflow user decision and changed it to the Expression as WF_INITIATOR. Email is sending to the initiators MS Outlook. But when I changed Expression from WF_INITIATOR to rule work item is going to the approvers user SAP Inbox (SBWP) after I ran the report below is the output.
Selection of Notifications
00000000 notifications selected
00000000 notifications deleted (logically)
00000000 new notifications saved
00000000 notifications saved
Sending Messages
00000001 notifications selected
00000000 messages sent
Unable to send 00000000 notifications due to errors
Could you please let me know the possible reasons why the notification is not sent to approvers Outlook.
Thanks,
Sriram Ponna.
Edited by: Sriram Ponna on Sep 7, 2011 7:20 PM

Hi,
After debugging the program SWN_SELSEN report i have found out that when I use WF_INITIATTOR in the user decision SWN_NOTIF table RECIPIENT_ID field is getting updated, when ever I uses a rule or any other US (UserID hardcoded) this field is not getting updated. I do not really understand on what basis this table is getting updated, whenever i use a rule the work item is going the correct approver SAP Inbox, so i think there is no problem with the Workflow, correct if i am wrong.
Could anyone please provide me any inputs in this regard.
Thanks,
Sriram.

Send approval email notification to Lotusnotes/Outlook

Hi all,
Our requirement here is to send a confirmation e-mail to the requisition creator once their requisition has been approved by the requisition approver.
So far, we have been only able to send this message to the requisition creatoru2019s SAP Inbox, however, our requirement is to send it to their e-mail address (i.e. outlook / lotus notes). We understand that if we set-up this confirmation message as a work-item (i.e. not an SAP Inbox message), then we could use the standard Workflow e-mail notifications (SWNCONFIG) to send the e-mail to the requisition creator. We want to know if it is possible to send an e-mail from the workflow system without setting this up as a work-item (if we set it up as a work-item, then we are forced to have a decision, and a decision is not relevant here).
Cheers,
Chandra

Hi Pavan,
The note you mentioned talks about the integration of SAP and lotus notes. But, as we are in ECC5.0, we dont want to do the lotus notes integration.
For, now I have setup the forwarding email functionality in SO13 and the issues has been resolved.
I am using SO10 setup to send email notifications to lotusnotes email ID and SWNCONFIG to send workitems to lotusnotes email ID. Issue resolved for now.
Still looking for some more options to resolve the issue.
Thanks,
Chandra

EM12c notifications. Comments from Incident

Hi, all!
Is it possible to add text from comment field from Incident to a notification message body?
Before Incident fixing and clearing, i write the reason and solution (what was done to fix the incident) to comment field. After altering the incident Administrators get email message but no any commend included in message body.
I've tried to enhance notification template. But there is no Comment field in predefined attributes and labels lists.

Starting 12c BP1, you should be able to customize the email to add the tags [UPDATES] or [USER_COMMENTS]. If its a fresh install, you should see that in the default emails that go out.

Extend SAP R/3 4.x with Interactive PDF Forms

Hi there,
In this blog of Matthias Zeller <a href="http:///people/matthias.zeller2/blog/2004/06/22/the-hidden-secret-of-adobe-reader hidden secret of Adobe Reader</a> there is the following paragraph:
While mySAP ERP 2004 provides many business scenarios using Interactive Forms out-of-the-box, a lot of customers have asked me how they can use the new Interactive Forms with existing R/3 applications. Therefore, I would like to encourage you to vote for my SAP TechEd presentation proposal ("Extend your SAP R/3 4.x applications with interactive PDF forms"). I plan to discuss how you can connect your existing SAP R/3 applications with SAP Web AS 6.40 to enable interactive form workflows.
Can somebody tell me if this presentation is somewhere on SDN? Or can somebody tell me where i can find more information about this subject?
Thx in advance.
Regards Maarten.

Hi Maarten,
Here's a brief run-down on how you could make use of SAP/Adobe Interactive Forms and Workflow:
1) Remember that a form is really just a UI for collecting data. A PDF form can be used to collect data online (connected to your SAP system) or offline, e.g. you could send it as a mail attachment, fill it in, and email it to a central point for uploading into the system.
2) The main requirements for using SAP Interactive Forms are:
a) A NW04 (6.40) or NW04s (7.00) WebAs (Java Stack) to run Adobe Document Services. This is the critical component that assigns ReaderRights to the document, e.g. so that the user can change the data and save it on the document. You could run a WebAs like this alongside your R/3 4.7 - e.g. if you have an XI system or Enterprise Portal you could use that system to run Adobe Document Services. Every form you create must be generated via the Adobe Document Services to get the Reader Rights. Note: Get a NW04s environment if you can - as this release has usefuul new features such as loading attachments to the PDF, using digital signatures, etc.
b) A WebDynpro application to generate the Adobe form via Adobe Document Services, and to execute the Adobe Form when using online mode, and to upload offline forms. Tutorials on how to do this are available in SDN - have a look at the Adobe section within WebDynpro. Note: From ECC 5.0 there are some standard WebDynpros apps provided, but in R/3 4.7 you will need to write your own.
c) There's also a licensing requirement for any production custom forms (SAP provided forms and cosmetic changes to those forms are free) so make sure you get your SAP account manager involved to help sort out how your intended usage will fit in with your current license agreement and any discounts that may apply.
3) To use the "form" with workflow has some additional requirements:
a) You need to store the data entered via the form somewhere that is accessible by Workflow. The easiest approach here is to use the standard form handling technique Internet Service Requests. Transaction QISRSCENARIO will let you define all of the form fields, give you BADIs for doing validation, raising workflow events, etc. Also from ECC 5.0 onwards using Adobe forms as the form entry is a standard option for this technique, so this will help reduce the upgrade impact when you eventually do upgrade.
b) Assuming you use ISRs, have your WebDynpro App call the function module ISR_PROCESS_EVENT to pass the data to R/3 and do the validation checks.
c) Assuming you use ISRs, you use the BOR object for notification such as BUS2078, as your main object for the workflow. The form data is attached to the notification and can be retrieved using function module ISR_SPECIAL_DATA_GET.
d) If you want to call your WebDynpro App from SBWP (I take you don't have Enterprise Portal?) then use transaction WF_EXTSRV to define the web service to call your WebDynpro app and generate a workflow task for it. Also you must configure transaction WF_HANDCUST to enable R/3 to handle web services. Note: If you do have the Enterprise Portal, you can use transaction SWFVISU instead.
I'd strongly recommend you read the ISR cookbook at http://service.sap.com/isr as well. ISRs aren't the only way to use Adobe forms with R/3 but they are extremely handy if you want to use your Adobe form with Workflow.
As for Lotus Notes, you can use your WebDynpro app to generate and send/receive a form to/from an email address. You can also put a hyperlink in your workflow task to call your WebDynpro app and use RSWUWFML2 (swap to Enhanced Notifications when you upgrade) to send out a mail with the hyperlink attached as per usual.
You'll also find some useful threads on Adobe forms and Workflow in the SDN BPM Forum. So if you have workflow specific questions try raising them in the BPM forum.
Enjoy!
Regards,
Jocelyn

Change Menu Item Name

hi
I have created 2 screen exits for IW51 screen and I access them from menu...
Goto->Enhancement->Notification->Cust Data Notif...
Now the user wants me to change the label 'Cust data notif' .. where can i change this ??

I got it resolved not through SPRO...
Let me tell it stepwise so that it may be helpful to someone in future...
First find the main program for IW51.. SAPLIQS0 ... but we do not find the required user exit here
Goto SE84.. Environment ->Development Co-ordination->Development Classes
Select notifications-> QM-QN and get the package QQM....
go back to SE84 and find the user exits for QQM... Menu Entries
We need to find menu exits for user command +U01 and +U02... which is
QQMA0021 QM/PM/SM: Function "User data" in "Goto" menu
EXIT_SAPLIQS0_011 Supply Function Codes with Text/ Deactivate Codes
In the above user exit we can change the values for function texts

SAP Inbox Settings

Hi,
I have a background job which creates a spool of about 50 pages and send it to the SAP Inbox.But when i view this spool in inbox i can view only the first 16 pages,the rest being truncated.What setting i have to do for viewing it fully?
Regards,
Sam

Thanks for the response Melih.
Since I am using the external e-mail notifications (SWNCONFIG), e-mails are sent to the approver when the requisition is ready for their approval. If there was a way to suppress the e-mail that is sent to the "regular" approver, that would also solve my requirement. One way I thought of doing this, is by removing the e-mail address from the user master record for the specific user, but that would not be ideal as the e-mail address in the user master record is not only used for workflow related processes.
Your thoughts?

OFFICIAL ANOUNCEMENT from SPRINT about WEBOS 1.4

Palm Pre and Pixi WebOS 1.4 Software Update
On 2/26, Friday evening, Pre and Pixi device users will receive an Over the Air (OTA) notification to download the new 1.4 webOS software release.
This release includes both fixes and feature updates (listed below).
Fixes:
Time Zone bug fixed
Network time sync bug fixed to reflect accurate Network time
Bluetooth car-kit transition to device corrected
No EV icon bug fixed (random)
Random browser formatting bugs fixed
Fixed bug that incorrectly displayed Sprint when actually was Digital Roaming
Missing Contact issue specifically with swap down to 1.2.9.1 or less
Feature Updates:
Phonebook Transfer (import & export)
Adds Video Capture capability & edit
Calendar Enhancements
Messaging Enhancements
Improved Performance (Phone & CAL)
Email Enhancements
Notification Enhancements
Adds Adobe Flash 10.0 (Pre Only)
NOTE: The 1.4 software adds the ability to use the Flash 10.0 Adobe plug-in which will be available shortly from the Palm Appl Catalogue.
To ensure you have the latest software, troubleshoot your device, or learn more about specific features/enhancements, please visit the Support website.

http://www.precentral.net/sprint-forums-webos-14-coming-friday-say-it-isnt-so
the original sprint post was deleted...

Using Adobe Interactive Forms in ECC

is it possible to leverage existing HR Admin Services (HCM processes and Forms) functionality without using the Enterprise Portal?
1) Create an Adobe form and Interface using SFP
2) Set up ISR and Form Scenario
3) Set up Forms configuration to use existing Backend and generic Services
4) Set up workflow to updated Backend using Services
is it possible to do the above steps and not use the Portal? If Yes, how do we present the forms to the Manager, and provide different buttons that appears on the Portal by default?
Any ideas will be greatly appreciated.
Thanks,
Saurabh

There is an option for this built it. It is in the config for Enhanced Messages->Enhanced Notification. Basically, you can have the work items show up in the approvers email (instead of UWL). The email will have a link which will launch the "Form Applicaiton". However, I have not seen anything that allows you to INITIATE a process without the Start Application doing so in the portal.

Lync location policy 911 notification does not work without Enhanced emergency services

In Lync Server 2010 it seems that the 'enable enhanced emergency services' feature must be selected in order for 911 chat notifications to work? This is problem for us because by selecting that we can no longer mask outbound caller IDs. After
selecting that feature all outbound calls to 911 would only display our main telephone number (non 911 calls masked fine), and not the number we have set for it to display in Lync. We do this because we have mutiple offices and want to display different
caller IDs based on a Voice Policy.
Addtionally, it would be great if Lync could sent an email instead of a chat to alert our HR group of a 911 call. Chat only works if people are online. Also, with email, an HR person can reply to all and say "they got this" or "911 was
false alarm". How is the chat conference set up, so memeber of HR would be joined together (if email is not an option)? Thanks

Addtionally, it would be great if Lync could sent an email instead of a chat to alert our HR group of a 911 call. Chat only works if people are online. Also, with email, an HR person can reply to all
and say "they got this" or "911 was false alarm". How is the chat conference set up, so memeber of HR would be joined together (if email is not an option)? Thanks
Kind of "late to the party", I hope you found a working solution.
On Lync Client, you can search for a distribution list and right click and "send IM". That opens a Conference Chat with those people.
Perhaps you can set the same with the 911 notifications, so it opens a conference with people in a distribution list, so someone who is online and received it can respond to the group.
Our office is moving from Avaya to Lync tomorrow, and we're still learning things too.

Add task to notification from within the customer enhancement

Is there a function module that will add a task to a notification from within a customer exit? I've tried to use a BAPI within QQMA0014 (Save Exit) , but this interferes with the processing of the notification. The imported internal task table for the exit can be manipulated, but I am not sure how, or what, needs to be present and would prefer using a function module.
Thanks,
Brian Basch

Brian,
I would activate the change document for the custom fields which will act as a trigger for a custom event(Even better than creating a generic event based on create / change notification) that would be tied to a simple single step standard task pointing to a create Task FM. I would use the exit on SAVE to update the custom fields for the task(You will have to enhance your BAPI to update the custom fields if you don't want to use this exit).
Regards
Narasimhan

Notification Enhancement

Hi,
Does it possible to display the Customer Material number and invoice date also in the reference object screen of the notification while complaint registration. if it require any kind of enhancement please help me on the logic to fix this requirement.
Thanks in advance

Hi Sundar Desai ,
Thanks for the replay. we want to capture some addition information in notification so we are planing to create an addition tab and in that we want to create some filed for the information through that in equipment master need to update. Does it possible to make use of this user exit for this functionality
Regards

Enhanced Notifications (SWNCONFIG)

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