Error 0x8007003B: An unexpected network error occurred.

Hello
I have been receiving this error message for the last two weeks while trying to transfer files from a network drive into my laptop. I have a 3TB WD My Book Live connected to my home network through a netgear DGN2000 router. I also use it to stream videos
to a smart tv.
I didn't have any problem ever since I connected it the first time. However, it has started showing up this error message now. I can't copy or move files either way. I tried a number of options, such as reset my router, shut down and reconnected the network
drive but none seem to have worked now. Now, I can't stream videos. Also, I am not able to upgrade the firmware of the network drive.
Any help please.
Thanks

Hi,
Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.
I also suggest you update the firmware of your router.
Please alos share more information in event viewer with us as mentioned by ZigZag31343x
Meanwhile you can contact the support of My Book Live
http://wdc.com/en/products/products.aspx?id=280
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Regards
Yolanda
TechNet Community Support

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Error 0x8007003B: An unexpected network error occurred.

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