Error Code:16004 - Livecycle PDF Generator ES2 Create PDF

Livecycles ES2 - 9.0.0.0. GM - SP2
Microsoft Windows Server 2003 - Standard x64 Edition - Service Pack 2
OpenOffice 3.3 - Typical Install
Hi,
When trying AdminUI to convert an MS Word document to PDF I get,
Error Code:16004          
Error Message:
Error message from the primary converter:
ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
Error message from the fallback converter:
ALC-PDG-010-010-The conversion has timed out.
Open Office is on the server and working fine.
When I try to invoke the PDF Generator in workbench I get,
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
                at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
                at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
                at sun.reflect.GeneratedMethodAccessor755.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
                at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
                at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
                at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
                at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
                at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 73)
                at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:77)
                at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
                at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
                at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
                at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
                at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
                at org.jboss.ejb.Container.invoke(Container.java:960)
                at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
                at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
                at $Proxy413.doBMT(Unknown Source)
                at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
                at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:93)
                at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:20 9)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:66)
                at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
                at com.adobe.workflow.engine.PEUtil.invokeAction(PEUtil.java:886)
                at com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker.transientInvoke(WorkflowDSCInvoker. java:347)
                at com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker.invoke(WorkflowDSCInvoker.java:158)
                at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.execute(EjbTr ansactionCMTAdapterBean.java:357)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.doRequiresNew (EjbTransactionCMTAdapterBean.java:299)
                at sun.reflect.GeneratedMethodAccessor603.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
                at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
                at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
                at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
                at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
                at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
                at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:404)
                at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
                at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
                at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
                at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
                at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
                at org.jboss.ejb.Container.invoke(Container.java:960)
                at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
                at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
                at $Proxy412.doRequiresNew(Unknown Source)
                at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:143)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
                at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiv er.java:329)
                at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint. java:139)
                at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java :81)
                at sun.reflect.GeneratedMethodAccessor841.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
                at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
                at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
                at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
                at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
                at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
                at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
                at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
                at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
                at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:290)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java :43)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:41)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
                at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:179)
                at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
                at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java: 157)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
                at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.ja va:580)
                at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
                at java.lang.Thread.run(Unknown Source)
Caused by: ALC-PDG-16004-000: com.adobe.livecycle.generatepdf.client.ConversionException:
Error message from the primary converter:
ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
Error message from the fallback converter:
ALC-PDG-010-010-The conversion has timed out.
                at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:382)
                at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:1134)
                at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:384)
                at com.adobe.pdfg.GeneratePDFImpl.createPDFInternal(GeneratePDFImpl.java:502)
                at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:281)
                at com.adobe.pdfg.GeneratePDFImpl.createPDF2(GeneratePDFImpl.java:204)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
                at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
                at sun.reflect.GeneratedMethodAccessor755.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
                at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
                at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
                at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
                at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
                at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 73)
                at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:77)
                at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
                at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
                at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
                at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
                at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
                at org.jboss.ejb.Container.invoke(Container.java:960)
                at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
                at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
                at $Proxy413.doBMT(Unknown Source)
                at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
                at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:93)
                at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:20 9)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:66)
                at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
                at com.adobe.workflow.engine.PEUtil.invokeAction(PEUtil.java:886)
                at com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker.transientInvoke(WorkflowDSCInvoker. java:347)
                at com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker.invoke(WorkflowDSCInvoker.java:158)
                at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.execute(EjbTr ansactionCMTAdapterBean.java:357)
                at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.doRequiresNew (EjbTransactionCMTAdapterBean.java:299)
                at sun.reflect.GeneratedMethodAccessor603.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
                at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
                at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
                at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
                at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
                at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
                at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:404)
                at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
                at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
                at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
                at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
                at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
                at org.jboss.ejb.Container.invoke(Container.java:960)
                at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
                at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
                at $Proxy412.doRequiresNew(Unknown Source)
                at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:143)
                at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
                at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
                at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
                at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiv er.java:329)
                at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint. java:139)
                at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java :81)
                at sun.reflect.GeneratedMethodAccessor841.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
                at java.lang.reflect.Method.invoke(Unknown Source)
                at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
                at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
                at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
                at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
                at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
                at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
                at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
                at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
                at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
                at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:290)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java :43)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:41)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:235)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
                at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:179)
                at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
                at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java: 157)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
                at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.ja va:580)
                at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
                at java.lang.Thread.run(Unknown Source)
Thanks
Michael

Have you run SRT for the PDFG requirements?
         a. Using command prompt go to : <LC_Install_Dir>\pdfg_srt
         b. Issue the command: SystemReadinessTool .vbs <outputDir>
         c. Review the SRT Report
                i. There should be no Error Messages(even include set Adobe PDF as default printer)
                ii. There should be no Warning Messages related to the Application you plan to test

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    I was once able, on every website, to turn in a portion of the text and/or pictures on the website into a PDF file by right-clicking and clicking on "Convert to Adobe PDF." Now, I can perform this action only on certain websites. When I cannot perform the action correctly, the entire webpage is converted into a PDF file. What could be causing the malfunction? How can I fix it?
    Thank your for your help. Have an excellent day.

    I&m not quite sure I understand your problem.  You have Adobe PDF Reader under All Add-ons; is it enabled?
    Can you view any PDFs in Internet Explorer?

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