Error Code DW013 - cannot update to Acrobat DC

Every time I try to update to Acrobat DC I get the following error code:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s)
ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------
ERROR: Fatal error initializing from proxy files.
ERROR: The following proxy files could not be loaded
ERROR: /tmp/F9DE08CD-4CDC-4D43-B9C5-165EF185FD1F/proxy.xml
ERROR: -------------------- END - Initialization Failures - END --------------------
ERROR: DW013: Cannot initialize payload session
Any ideas?

Im still having the same problem even with the new Creative Cloud update.
1. Operating System information.
• OSX 10.10.3
2. Do you have any previous version of Acrobat installed?
• No, I uninstalled all of them.
3. Share PDApp.log file from ~/Library/Logs, Acrobat Installer logs (Adobe Setup Error.log and Adobe Acrobat DC 15.007.20033 <Date>.log.gz) from /Library/Logs/Adobe/Installers and install.log from /var/log.
• http://cl.ly/2d2B0y3a3H13/download/PDApp.log
• http://cl.ly/1Q3x0H1C3J3J/Adobe%20Acrobat%20DC%2015.007.20033%2004-21-2015.log.gz

Similar Messages

  • I am trying to update PR and PS and get error code A12E3. cannot find solution.

    I am trying to update PR and PS and get error code A12E3. cannot find solution.

    " The feature you are trying to use is on a network resource that is unavailable. I tried to uninstall iTunes, and it would not uninstall. It gave me the following message " The path C:\documents and settings\network service\local settings\application data\apple\apple software update\iTunes.msi cannot be found.
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Error code after itunes update -42404

    error code after itunes update -42404 cannot connect to ipad it is telling me to restore ipad, and cannot connect to store...
    Message was edited by: CFC.Steve

    I assume you updated itunes on your computer. PC or Mac?
    Look at the posts in the More Like This area to the right side of this page.
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

  • Error code 50 when updating desktop

    I received error code 50 when updating the creative cloud dekstop. It tells me to contact customer support. how do i do that?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I want to restore my ipod 4g to ios 6.1.2 but it said error code 3194 i updated itunes and i checked my host file and it won't work Thank you for choosing the Apple Store. If you have any additional questions, please chat us again. You are currently not i

    i want to restore my ipod 4g to ios 6.1.2 but it said error code 3194 i updated itunes and i checked my host file and it won't work and i am running 6.1.5 at the moment

    That's because downgrading is not supported.

  • I cannot update my acrobat reader on my Windows platform in IE, Mozilla, nor Crome.  I need a person to talk to

    I cannot update my acrobat reader on my Windows platform in IE, Mozilla, nor Crome.  I need a person to talk to
    559-760-7255

    This is not how a forum works; nobody will call you back.
    Provide some details, and somebody will answer here.
    What is your Windows version?  Reader version?  What exactly means "cannot"?

  • Does anybody know the error code 11 while updating to ios 4.3.3.? thx

    does anybody know the error code 11 while updating to ios 4.3.3. on an ipad1? thx

    but my hard drive is still lot of spaces...still keep on trying to update...

  • Error code 800f0900 windows update

    request: can someone please help me with this windows update issue? thank you<o:p></o:p>
    error code 800f0900 windows update <o:p></o:p>
    have: windows 7 ultimate<o:p></o:p>
    tried:<o:p></o:p>
    MicrosoftFixit.wu.LB.193479011044059.1.1.Run<o:p></o:p>
    Windows6.1-KB947821-v34-x64<o:p></o:p>
    WindowsUpdateDiagnostic<o:p></o:p>
    Windows Update troubleshooter <o:p></o:p>

    Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is only one forum among the many
    that are on the TechNet Discussion Forums, and given your post, you likely chose the wrong forum.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please
    don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.
    For technical issues with Microsoft products that you would run into as an
    end user of those products, one great source of info and help is
    http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
    http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
    For Technical issues with Microsoft products that you might have as an
    IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
    http://social.technet.microsoft.com/forums/en-us, and search for your product name.
    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
    http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
    http://community.dynamics.com/
    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more
    detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 
    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…?
    forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/
    Moving to off topic. 
    Thanks
    MSDN and TechNet Subscriptions Support
    Did Microsoft call you out of the blue about your computer?
    No, they didn't.

  • Error code: 2147778144 Cannot find the QE property.

    I have been working to get Coldfusion 8 and Crystal Enterprise 10 to work together.  The following were two approaches I knew of to try:
    1) using Crystal "unmanaged URL reporting":
    a href="AOC_Summary.rpt?prompt0=#variables.Record_Month#&prompt1=#variables.Fiscal_Year#&user0=userid&password0=pswdn">AOC SUMMARY</a>
    2) using  the Coldfusion <cfreport> tag:
    <cfreport report = "AOC_Summary.rpt"  
    dataSource = "#variables.dsn#"  
    username = "userid" 
    password = "pswd">
    {AB145_AMTS.REC_MONTH} = 5 and
    {AB145_AMTS.FISCAL_YEAR} = 8
    </cfreport>
    I got the CFREPORT tag to work but was disappointed to find that it only rendered the report in HTML.  The reports we have been producing with our current configuration of CF4.5 & CR 8.5 can be saved as PDF's.  So I abandoned the Coldfusion <cfreport> tag to see if I could get the Crystal "unmanaged URL reporting" to work.  This included me trying to find any documentation anywhere to guide me along with going into Crystal Admin and 'experimenting' to see if there was anything I needed to do there to make the unmanaged URL reporting work.
    Management is now telling me that producing the report in HTML is acceptable.  I am now trying to set up a demo for management.  When I went back into my CF code and uncommented the work I had done with the CFREPORT tag (which had been working at the time I commented it out), I receive the following error code.
    CrystalReport Integration Exception.
    Error code: 2147778144 Cannot find the QE property.
    Error source: Crystal Reports ActiveX Designer 
    I have tried searching the SAP site to find more information on this error message to no avail.   Any guidance would be greatly appreciated.
    Regards,
    :)mary
    Edited by: Mary Fowler on Aug 21, 2008 7:21 PM

    I found my mistake.  Used wrong .rpt file.  (head drooped, tail between the legs)
    Thank you for being here!
    :)mary

  • Error code 805a0193 when updating apps and install...

    Up until Sunday the 12th of August 2012 I have been able to install and update my apps with no fuss. When I tried to install an app on Sunday I got an the error code mentioned above whether through wifi or 3g (for both wifi and 3g my carrier is CELL C)  I get the same error message. I have tried to restore my phone software to previous software prior to recent update and even there I get an error code 801812E0. I also tried resetting my phone to factory settings through the phone and this didn't help.
    I'm now stuck and I posted the same message on here http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/error-code-805a0193-when-updating-apps-... I have not received an answer.
    The solutions posted on the site for a similar error relate to a DNS issue with wifi since I am using a cellc 3g card connected to a Sitecom wl-326 router and my Carrier is Cell C for my Lumia 800 i suspect it is an issue with Cell C our the current OS update.
    Please Assist
    Country: South Africa
    Carrier: Cell C
    Phone: Lumia 800 phone
    OS version: 7.10.8773.98
    Firmware version: 1750.0805.8773.12220
    Hardware revision number: 112.1402.2.4
    Zune Version: 4.8.2345.0

    I'm experiencing the same problem on my Lumia 800 (as well as my girlfriend on her Lumia 710). The workaround is to set your router to use Google's DNS settings (8.8.8.8 and 8.8.4.4), further details here: http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/marketplace-download-error-805a0193-ove...
    I've tried it and it works but something still needs to be done about the problem itself.
    I doubt there is anything Nokia can do about this sadly....

  • Error message " You cannot Update an Expired Instance. Instance needs to be

    Hi,
    I am trying to update Insatll base records in csi_item_instance table( like updating system_id value) by calling API csi_item_instance_pub.update_item_instance. I am getting error message " You cannot Update an Expired Instance. Instance needs to be un-expired before any updates". But actually instance is not expired and active_end_date field is null and instance_status_id=3(Latest).I am getting this error message for only some records.but for these records also x_return_status = S.
    Please suggest what could be the reason.
    Thanks in advance.

    It took quite a while to find this:
    Dear xy,
    Thank you for purchasing “Inside Apple”. A new version of the book is available to you at no charge.
    Here is how to download the new version:
    1) Tap the iBooks app on your iPad, iPhone or iPod touch. If you are already in the iBookstore, tap on “Library”.
    2) Tap the “Edit” button.
    3) Locate “Inside Apple”, tap “Edit” and then “Delete” to delete the book.
    4) Tap the “Done” button.
    5) Tap the “Store” button, scroll down to the bottom of the page and sign out of your account.
    6) The page will refresh. Scroll down to the bottom of the page and sign back in to your account.
    7) If you are not already in the “Purchases” page, tap the “Purchases” icon at the bottom right corner of your screen.
    8) Locate “Inside Apple” in your purchases and tap the “Redownload” button.
    You will now have the updated version of the iBook in your library. Thank you for being a loyal Apple customer and have a great day!
    Sincerely,
    iTunes Store Team

  • HT4623 how do i get past error code 4005 when updating to iphone 6 on itunes

    how do i get past error code 4005 when updating to iphone 6 on itunes

    Try the troubleshooting for that error code on this page : iOS: Restore errors 4005, 4013, and 4014.

  • Error parsing enveloped data (Error Code: 101): Cannot decrypt request

    When my player requests http://<server>:8080/flashaccessserver/<tenant>/flashaccess/license/v1 the following happens:
    - HTTP 500 is returned
    - in the log file, an ERROR is appended, copied below:
    [#:10] 2011-01-14 12:19:37,381 DEBUG [[Partition(flashaccessserver)].com.adobe.flashaccess.server.license.engine.LicenseEngine ] Started processing request...
    [#:10] 2011-01-14 12:19:37,385 ERROR [[Partition(flashaccessserver)].com.adobe.flashaccess.server.license.engine.LicenseEngine ]
    Error occurred processing license acquisition request
    com.adobe.flashaccess.sdk.protocol.HandlerParsingException: com.adobe.flashaccess.core.pkcs7.PKCS7Exception: Error parsing enveloped data (Error Code: 101):
    Cannot decrypt request
            at com.adobe.flashaccess.sdk.protocol.AbstractHandler.parseRequest(AbstractHandler.java:73)
            at com.adobe.flashaccess.server.license.engine.LicenseEngine.parseRequest(LicenseEngine.java :193)
            at com.adobe.flashaccess.server.license.engine.LicenseEngine.parseRequest(LicenseEngine.java :63)
            at com.adobe.flashaccess.server.generic.engine.AbstractEngine.processLicenseRequest(Abstract Engine.java:70)
            at com.adobe.flashaccess.server.license.servlet.LicenseEngineDelegatorServlet.doPost(License EngineDelegatorServlet.java:53)
            etc...
    The Validator says that the config is ok, but I can't get this /license/v1 url to work.
    Can you help?
    Thank you!

    I have managed to get past that 101 error, but now there is another error... and I have no idea where to continue... can you help?
    Thank you in advance!
    This is my log file:
    [#:3] 2011-01-14 16:38:53,623 INFO  [[Partition(flashaccessserver)].com.adobe.flashaccess.server.license.context.SimpleContex tFactory] Creating class loader for partition 'flashaccessserver' with libraries '[file:/opt/adobe/flashaccess/tomcat/licenseserver/flashaccessserver/libs/, file:/opt/adobe/flashaccess/tomcat/licenseserver/flashaccessserver/libs/flashaccess-licen se-server-ext-sample.jar]'
    [#:3] 2011-01-14 16:38:53,626 DEBUG [[Partition(flashaccessserver)].com.adobe.flashaccess.server.license.engine.LicenseEngine ] Started processing request...
    [#:3] 2011-01-14 16:40:26,933 ERROR [[Partition(flashaccessserver)].com.adobe.flashaccess.server.license.engine.LicenseEngine ] Error occurred processing license acquisition request
    java.lang.UnsatisfiedLinkError: com.rsa.Native.JN_SHA1.NativeDigestInit([B)[B
            at com.rsa.Native.JN_SHA1.NativeDigestInit(Native Method)
            at com.rsa.cryptoj.n.fN.a(Unknown Source)
            at com.rsa.cryptoj.n.qE.a(Unknown Source)
            at com.rsa.cryptoj.n.qE.f(Unknown Source)
            at com.rsa.cryptoj.n.bA.a(Unknown Source)
            at com.rsa.jsafe.JSAFE_Signature.verifyInit(Unknown Source)
            at com.rsa.jsafe.JSAFE_Signature.verifyInit(Unknown Source)
            at com.adobe.flashaccess.core.crypto.jsafe.RSASigVerifier_JSAFE.<init>(RSASigVerifier_JSAFE. java:46)
            at com.adobe.flashaccess.core.crypto.RSASigVerifier.getInstance(RSASigVerifier.java:30)
            at com.adobe.flashaccess.core.pkcs7.SignedDataVerifier.verify(SignedDataVerifier.java:82)
            at com.adobe.flashaccess.core.pkcs7.SignedDataVerifier.verify(SignedDataVerifier.java:164)
            at com.adobe.flashaccess.core.pkcs7.SignedData.verifySignature(SignedData.java:335)
            at com.adobe.flashaccess.core.media.drm.keys.v2.V2ContentMetadataImpl.parseMetadata(V2Conten tMetadataImpl.java:189)
            at com.adobe.flashaccess.core.media.drm.keys.v2.V2ContentMetadataImpl.<init>(V2ContentMetada taImpl.java:155)
            at com.adobe.flashaccess.sdk.protocol.license.LicenseRequestMessage.parseLicenseMessage(Lice nseRequestMessage.java:565)
            at com.adobe.flashaccess.sdk.protocol.license.LicenseRequestMessage.<init>(LicenseRequestMes sage.java:137)
            at com.adobe.flashaccess.sdk.protocol.license.LicenseHandler.parseRequestMessages(LicenseHan dler.java:128)
            at com.adobe.flashaccess.sdk.protocol.AbstractBatchHandler.parseRequestMessage(AbstractBatch Handler.java:124)
            at com.adobe.flashaccess.sdk.protocol.AbstractHandler.parseRequest(AbstractHandler.java:75)
            at com.adobe.flashaccess.server.license.engine.LicenseEngine.parseRequest(LicenseEngine.java :193)
            at com.adobe.flashaccess.server.license.engine.LicenseEngine.parseRequest(LicenseEngine.java :63)
            at com.adobe.flashaccess.server.generic.engine.AbstractEngine.processLicenseRequest(Abstract Engine.java:70)
            at com.adobe.flashaccess.server.license.servlet.LicenseEngineDelegatorServlet.doPost(License EngineDelegatorServlet.java:53)
            etc.

  • IBook Store error message "you cannot update this item"

    When my book was finally in the iBookstore, I purchased it, to see how the process works and if everything is ok for a potential customer. Turned out that I mad some minor mistakes, which I fixed (hopefully) and published an new Version (successfully, I guess). Now I need to update the purchased book to cheeck if everything is ok.
    There IS an Update in the iBookstore, but trying to run the update ends up in an error message "you cannot update this item".
    My fault? Not my fault? What to do?
    Has anyone an idea?

    It took quite a while to find this:
    Dear xy,
    Thank you for purchasing “Inside Apple”. A new version of the book is available to you at no charge.
    Here is how to download the new version:
    1) Tap the iBooks app on your iPad, iPhone or iPod touch. If you are already in the iBookstore, tap on “Library”.
    2) Tap the “Edit” button.
    3) Locate “Inside Apple”, tap “Edit” and then “Delete” to delete the book.
    4) Tap the “Done” button.
    5) Tap the “Store” button, scroll down to the bottom of the page and sign out of your account.
    6) The page will refresh. Scroll down to the bottom of the page and sign back in to your account.
    7) If you are not already in the “Purchases” page, tap the “Purchases” icon at the bottom right corner of your screen.
    8) Locate “Inside Apple” in your purchases and tap the “Redownload” button.
    You will now have the updated version of the iBook in your library. Thank you for being a loyal Apple customer and have a great day!
    Sincerely,
    iTunes Store Team

  • Error code 0x80240031 while updating to 8.1

    From last 20 days I am facing this error code 0x80240031 while updating to 8.1 sharp at 50%  ...tried almost 50-60times on my ... G500s ... pre-installed os .... I contacted both Microsoft and Lenovo for this issue ... both of them tried to solve it ... Microsoft suggested me to reinstall the whole os. So I contacted Lenovo for the same ...they reinstalled it  ... BUT STILL THE PROBLEM EXISTS....   I don’t know what to do m very frustrated ... should I sue Microsoft for not solving or Lenovo..... Because if this issue won’t get solve... I might have to take some legal source to solve my case ...I tired every option available on the web .....as i cant even get an new windows key or DVD...

    I tried everything on that link... but still facing the error...
    command prompt and type/run: "sfc /scannow" ...no problem
    Dism /Online /Cleanup-Image /RestoreHealth.... no problem
    Antivirus ..uninstalled .....
    i tired the every possible thing on this webiste also
    1.  http://answers.microsoft.com/en-us/windows/forum/w​indows8_1-windows_install/windows-81-update-error-​...
    2.  http://www.thewindowsclub.com/error-code-0x8024003​1-updating-to-windows-8-1

Maybe you are looking for

  • FB70 Customer Invoice

    Hello Experts, I have a question regarding the Tcode FB70. We post customer invoice using FB70 and when we do FB70, there appears a open item in FBL5N customer line item display. Can some one explain me the options Overdue, Due and Not due in the fie

  • Problem in sending the Meeting Request to Outlook

    Hi Everyone, The code for sending the mail is working fine. I have a doubt if the length for the body of the mail can be increased or is that a standard of 255 characters?

  • How can I use a weblogic server's root path in an XML?

    Hi all, I hope I posted this to the correct newsgroup... Anyway, I have a question about getting a Weblogic (9.2) server's root directory in an XML config file. I'm trying to use a log4j.xml file to set up a logger for my application, but when I use

  • Screens in TRM

    hi friends.    anybody has developed screens in TRM?? I need to develop some screens. any body can give me some tutorial about how can I develop these screens?    Thanks a lot.

  • What are main events in that are used in ALV reports

    hi gurus what are main events in that are used in ALV reports.... regards baskar