Error: Dereferencing of the NULL reference

Dear Friends,
one of our user is running a report on web bex  and he is getting following error.
com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException:
Termination message sent ABEND RS_EXCEPTION (000): Dereferencing of the NULL reference 
MSGV1: Dereferencing of the NULL reference
But when we run this with our user we are not getting any error.
if we run this report using RSRT usin user's user id it is not giving any error.
only genrating error when we try to run using Web Bex .
Any help hightly Appicated.
Malik

Thanks friends,
i already check the given sap note but that note is for support pack till17 and we have already 19 support level.
thats why this is not the solution.
second i check it publishing. its working fine with all the users except 3 of our users. i dont know why the error is
comming with them only.
and i also check the url  no specific variable values.
any other idea.
regards
Naeem

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