Error from LOA Self service page for few employees

Question

Hi
I have a problem in our production environment were few employees are receiving the following error when they enter absences from LOA SS.
We did not make any security profile changes. Please advise.
1. java.sql.SQLException: ORA-20001: An error occurred when trying to retrieve the default person type for your business group. Please check that you have a business group and a security profile assigned to your responsibility. Depending on your security setup, you can do this either by viewing the HR:Business Group and HR Security Profile profile options, or by viewing your responsibility in the Assign Security Profile window. You must also check that you have a default and active Assignment Status Type defined for your business group. If the above are set correctly then report this problem to your System Administrator. ORA-06512: at "APPS.PQP_GB_OSP_FUNCTIONS", line 6712 ORA-06512: at line 1
2. Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: An error occurred when trying to retrieve the default person type for your business group. Please check that you have a business group and a security profile assigned to your responsibility. Depending on your security setup, you can do this either by viewing the HR:Business Group and HR Security Profile profile options, or by viewing your responsibility in the Assign Security Profile window. You must also check that you have a default and active Assignment Status Type defined for your business group. If the above are set correctly then report this problem to your System Administrator. ORA-06512: at "APPS.PQP_GB_OSP_FUNCTIONS", line 6712 ORA-06512: at line 1 ;
Regards
Amarnath.K

Answer 1

This is a pain; this can happen when users manage to submit or approvel leave of absence transactions without selecting a responsibility first.
It's when you select a responsibility that the HR initialisation is performed, including setting the Business Group and Security Profile context. No responsibility selected = no proper initialisation.
How can a user do this? Easy:
a) Access a Saved For Later notification from the worklist and continue the transaction
b) Access an item via Favourites
c) Approve a transaction via a notification in the worklist
d) Approve a notification by accessing a link through an email notification
What can you do about it?
Well if your single Business Group and you haven't enabled multiple security groups you can usually just set HR: Security Profile and HR: Business Group at the Site level.
If you're multiple Business Groups or you have enabled multiple security groups then you may need to consider:
• Removing the worklist from the home page (or making the Subject non-clickable)
• Removing Favourites functionality
• Disallowing email notifications from being clickable (this is a customisation)