Error in Custom Rule EVALUATE_AGENT_VIA_RULE

Hi,
I am working on a workflow and have created a custom rule for a workflow. When I simulate this rule, it returns 1 users but when workflow is triggered, Possible agents and Actual agents are blank.
i am getting error in Rule EVALUATE_AGENT_VIA_RULE
Resolution of rule AC95000017 for task TS00008267: no agent found
Workflow WS95000137 no. 000000424779 activity 0000000044 role 'AC95000017'
No agent found.
Could someone please explain if I have missed anything while defining.
Regards,
Siva

Hi,
Document Number and Document Type are the input paramers for my custom Rule ,
When documents changes Based on condition(RA orVA) Only my workflow needs to be trigger. for that i have provided the condition in Basic data tab of my workflow. after that if it is a RA send a mail vendor (one activity step and i have used this step as Background) then it should go for PR USER for Approval( for that i have created one Custom Rule and mentioned in user decision tab).
I have passed binding form workflow to Rule Document Number , and Document Type.
Swhactor table i am using in rule.. am geting the correct USER here when i simulte(test this RULE).
What is the relation from event contaner to workflow container here?
Regards,
Siva

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I have an existing custom rule which was written in visual studio 2008 using fxocp SDK 1.35 and Microsoft.CCI 1.35. Now i am migrating it to latest version of Fxcop 11.0 and Microsoft .cci 11.0 using Vistual Studio 2012.
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
//using Microsoft.FxCop.Sdk.Introspection;
//using Microsoft.Cci;
using Microsoft.FxCop.Sdk;
using System.Collections;
using System.IO;
namespace LDOFxCopCustomRules.Rules.Design
class DisposableObjectsShouldBeDisposed : BaseDesignRules
string sFileName = System.Configuration.ConfigurationSettings.AppSettings["FolderForOutput"] + "\\" + @"DisposableObjectsShouldBeDisposed.Xls";
bool bDisplayErrors = String.IsNullOrEmpty(System.Configuration.ConfigurationSettings.AppSettings["FolderForOutput"]);
//string sExceptionLogFileName = @"D:\RTE.txt";
static string sLockString = "Lock";
string sFormat = "{0}\t{1}\t{2}\t{3}\n";
string sAssemblyName;
string sClassName;
string sLineNumber;
// Fields
private Hashtable m_fieldsOwnedByType;
private Hashtable m_fieldsWithDispose;
private Method m_method;
// Methods
public DisposableObjectsShouldBeDisposed()
: base("DisposableObjectsShouldBeDisposed")
this.m_fieldsWithDispose = new Hashtable();
this.m_fieldsOwnedByType = new Hashtable();
if (!bDisplayErrors && !File.Exists(sFileName))
if (!bShowInAllReport)
lock (sLockString)
File.WriteAllText(sFileName, string.Format(sFormat, "Assembly", "Class", "Method (fully qualified name)", "Line number"));
public override ProblemCollection Check(Member member)
string sTemp = member.FullName;
bool bFinally = false;
bool bDataReader = false;
bool bDisposedCalled = false;
int nDataReaderCount = 0;
Local oCheckLocal;
Method oMethod = null;
int nCurrent = 0;
InstructionList oList = null;
this.m_method = RuleUtilities.GetMethod(member);
if (this.m_method == null)
return null;
this.m_fieldsWithDispose.Clear();
this.m_fieldsOwnedByType.Clear();
//if (!this.m_method.DeclaringType.IsAssignableTo(SystemTypes.IDisposable))
// return null;
//if (RuleUtilities.ExtendsControl(this.m_method.DeclaringType))
// return null;
//if (!RuleUtilities.IsDisposeBool(this.m_method) && (!RuleUtilities.IsDisposeMethod(this.m_method) || HasDisposeBoolMethod(this.m_method.DeclaringType)))
// return null;
if (this.m_method.DeclaringType.IsAssignableTo(SystemTypes.IDisposable))
if (RuleUtilities.ExtendsControl(this.m_method.DeclaringType))
return null;
if (!RuleUtilities.IsDisposeBool(this.m_method) && (!RuleUtilities.IsDisposeMethod(this.m_method) || HasDisposeBoolMethod(this.m_method.DeclaringType)))
return null;
sClassName = m_method.DeclaringType.Name.Name;
sAssemblyName = m_method.DeclaringType.DeclaringModule.ContainingAssembly.ModuleName;
MemberList members = this.m_method.DeclaringType.Members;
for (int i = 0; i < members.Length; i++)
switch (members[i].NodeType)
case NodeType.Field:
Field field = members[i] as Field;
if (!field.IsStatic && field.Type.IsAssignableTo(SystemTypes.IDisposable))
this.m_fieldsWithDispose[field] = null;
break;
case NodeType.InstanceInitializer:
case NodeType.Method:
this.VisitMethod(members[i] as Method);
break;
new DisposeVisitor(this.m_fieldsWithDispose).Visit(this.m_method);
if (this.m_fieldsWithDispose.Count > 0)
foreach (Field field2 in this.m_fieldsWithDispose.Keys)
if (this.m_fieldsOwnedByType.Contains(field2))
string str = RuleUtilities.Format(this.m_method.DeclaringType);
string str2 = RuleUtilities.Format(field2.Type);
sLineNumber = field2.SourceContext.StartLine.ToString();
Problem item = new Problem(base.GetResolution(new string[] { str, field2.Name.Name, str2 }), field2.Name.Name);
if (bDisplayErrors)
base.Problems.Add(item);
else
if (bShowInAllReport)
lock (LockClass.objLockAllReport)
File.AppendAllText(sSingleReportName, string.Format(sSingleReportFormat, sAssemblyName, sClassName, m_method.FullName, sLineNumber, "DisposableObjectsShouldBeDisposed"));
else
lock (sLockString)
File.AppendAllText(sFileName, string.Format(sFormat, sAssemblyName, sClassName, m_method.FullName, sLineNumber));
else
if (member.NodeType == NodeType.Method)
oMethod = member as Method;
// The below block is to identify if any of the method's class is implemented from the interface IDataReader.
// If that is the case, the method will be skipped and next method will be picked.
// Ideally, this should be changed to scanning each class, skipping if it has implemented IDataReader and then
// scan the methods for proper usage of IDataReader. But due to time constraints, this change is not done
TypeNode typ = oMethod.DeclaringType;
InterfaceList intList = typ.Interfaces; // get the list of interfaces of the class and check for IDataReader
foreach (Interface intf in intList)
if (intf.FullName.Contains("IDataReader"))
return null;
// Start the actual logic
if (oMethod != null)
oList = oMethod.Instructions;
Instruction oInstruction;
for (nCurrent = 0; nCurrent < oList.Length; nCurrent++)
oInstruction = oList[nCurrent];
if (oInstruction.OpCode == OpCode._Locals)
LocalList oLocalList = oInstruction.Value as LocalList;
int nCount = oLocalList.Length;
for (int nIdx = 0; nIdx < nCount; nIdx++)
if (oLocalList[nIdx].Type.Name.Name == "IDataReader")
bDataReader = true;
nDataReaderCount++;
if (nDataReaderCount > 0)
if (oInstruction.OpCode == OpCode._Finally)
bFinally = true;
if (bFinally)
if (oInstruction.OpCode == OpCode.Callvirt)
oCheckLocal = oList[nCurrent - 1].Value as Local;
if (oCheckLocal != null && oCheckLocal.Type != null && oCheckLocal.Name != null && oCheckLocal.Type.Name.Name != null && oCheckLocal.Type.Name.Name == "IDataReader")
bDisposedCalled = true;
//nDataReaderCount--;
// Microsoft.FxCop.Sdk.Problem oProblem = new Microsoft.FxCop.Sdk.Problem(base.GetResolution(sTemp1), oMethod.Name.Name);
if (bDataReader && !bDisposedCalled)
sClassName = oMethod.DeclaringType.Name.Name;
sAssemblyName = oMethod.DeclaringType.DeclaringModule.ContainingAssembly.ModuleName;
sLineNumber = nCurrent > 0 && nCurrent < oList.Length? oList[0].SourceContext.StartLine.ToString().Trim() : string.Empty;
if (bDisplayErrors)
Microsoft.FxCop.Sdk.Problem oProblem = new Microsoft.FxCop.Sdk.Problem(base.GetResolution(sTemp), sClassName);
base.Problems.Add(oProblem);
else
if (bShowInAllReport)
lock (LockClass.objLockAllReport)
File.AppendAllText(sSingleReportName, string.Format(sSingleReportFormat, sAssemblyName, sClassName, m_method.FullName, sLineNumber, "DisposableObjectsShouldBeDisposed"));
else
lock (sLockString)
File.AppendAllText(sFileName, string.Format(sFormat, sAssemblyName, sClassName, oMethod.FullName, sLineNumber));
return base.Problems;
private static bool HasDisposeBoolMethod(TypeNode type)
MemberList members = type.Members;
int num = 0;
int length = members.Length;
while (num < length)
Method method = members[num] as Method;
if ((method != null) && RuleUtilities.IsDisposeBool(method))
return true;
num++;
return false;
public override Statement VisitAssignmentStatement(AssignmentStatement assignment)
MemberBinding target = assignment.Target as MemberBinding;
if (target != null)
Field boundMember = target.BoundMember as Field;
if (((boundMember != null) && (boundMember.DeclaringType == this.m_method.DeclaringType)) && (assignment.Source is Construct))
this.m_fieldsOwnedByType[boundMember] = null;
return base.VisitAssignmentStatement(assignment);
// Properties
public override TargetVisibilities TargetVisibility
get
return TargetVisibilities.All;
// Nested Types
private class DisposeVisitor : StandardVisitor
// Fields
private Hashtable m_fieldsWithDispose;
private Method m_method;
private Hashtable m_recursionCache = new Hashtable();
private Hashtable m_variableToFieldMap = new Hashtable();
// Methods
internal DisposeVisitor(Hashtable fieldsWithDispose)
this.m_fieldsWithDispose = fieldsWithDispose;
public override Statement VisitAssignmentStatement(AssignmentStatement assignment)
Local target = assignment.Target as Local;
if (target != null)
MemberBinding source = assignment.Source as MemberBinding;
if (source != null)
Field boundMember = source.BoundMember as Field;
if ((boundMember != null) && (boundMember.DeclaringType == this.m_method.DeclaringType))
this.m_variableToFieldMap[target] = boundMember;
return base.VisitAssignmentStatement(assignment);
public override Method VisitMethod(Method method)
this.m_method = method;
return base.VisitMethod(method);
public override Expression VisitMethodCall(MethodCall call)
MemberBinding callee = call.Callee as MemberBinding;
if (callee != null)
Method boundMember = callee.BoundMember as Method;
if (boundMember == null)
return base.VisitMethodCall(call);
MemberBinding targetObject = callee.TargetObject as MemberBinding;
Field key = null;
if (targetObject == null)
Local local = callee.TargetObject as Local;
if (local != null)
key = this.m_variableToFieldMap[local] as Field;
else
key = targetObject.BoundMember as Field;
if (((key != null) && this.m_fieldsWithDispose.ContainsKey(key)) && (((boundMember.Name.Name == "Dispose") || (boundMember.Name.Name == "Close")) || ((boundMember.Name.Name == "Clear") && boundMember.DeclaringType.IsAssignableTo(FrameworkTypes.HashAlgorithm))))
this.m_fieldsWithDispose.Remove(key);
else if ((boundMember.DeclaringType == this.m_method.DeclaringType) && !this.m_recursionCache.Contains(boundMember))
this.m_recursionCache[boundMember] = null;
this.VisitMethod(boundMember);
return base.VisitMethodCall(call);
Below errors are raised. Please let me know the solution
1. Error 2 Inconsistent accessibility: base class 'Microsoft.FxCop.Sdk.StandardVisitor' is less accessible than class 'LDOFxCopCustomRules.Rules.Design.DisposableObjectsShouldBeDisposed.DisposeVisitor' D:\LDOFxCopCustomRules\DisposableObjectsShouldBeDisposed.cs 287 23 LDOFxCopCustomRules
Error 3 'Microsoft.FxCop.Sdk.StandardVisitor' is inaccessible due to its protection level D:\LDOFxCopCustomRules\DisposableObjectsShouldBeDisposed.cs 287 40 LDOFxCopCustomRules
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
//using Microsoft.FxCop.Sdk.Introspection;
//using Microsoft.Cci;
using Microsoft.FxCop.Sdk;
using System.Collections;
using System.IO;
namespace LDOFxCopCustomRules.Rules.Design
class AvoidUnusedParameters : BaseDesignRules
string sFileName = System.Configuration.ConfigurationSettings.AppSettings["FolderForOutput"] + "\\" + @"AvoidUnusedParameters.Xls";
bool bDisplayErrors = String.IsNullOrEmpty(System.Configuration.ConfigurationSettings.AppSettings["FolderForOutput"]);
//string sExceptionLogFileName = @"D:\RTE.txt";
static string sLockString = "Lock";
string sFormat = "{0}\t{1}\t{2}\t{3}\n";
string sAssemblyName;
string sClassName;
string sLineNumber;
private Hashtable m_parameterUsage;
public AvoidUnusedParameters()
: base("AvoidUnusedParameters")
this.m_parameterUsage = new Hashtable();
if (!bDisplayErrors && !File.Exists(sFileName))
if (!bShowInAllReport)
lock (sLockString)
File.WriteAllText(sFileName, string.Format(sFormat, "Assembly", "Class", "Method (fully qualified name)", "Line number"));
public override ProblemCollection Check(Member member)
Method method = member as Method;
if (!ShouldAnalyze(method))
return null;
this.m_parameterUsage.Clear();
if (CallGraph.FunctionPointersFor(method).Length > 0)
return null;
if (method.DeclaringType.IsAssignableTo(SystemTypes.Delegate))
return null;
if (RuleUtilities.IsEventHandling(method))
return null;
if (RuleUtilities.IsVisualBasicModule(method.DeclaringType.DeclaringModule) && (method.Name.Name == "Dispose__Instance__"))
return null;
if (RuleUtilities.HasCustomAttribute(method, SystemTypes.ConditionalAttribute))
return null;
for (int i = 0; i < method.Instructions.Length; i++)
switch (method.Instructions[i].OpCode)
case OpCode.Ldarg_0:
case OpCode.Ldarg_1:
case OpCode.Ldarg_2:
case OpCode.Ldarg_3:
case OpCode.Ldarg_S:
case OpCode.Ldarga_S:
case OpCode.Ldarg:
case OpCode.Ldarga:
Parameter parameter = method.Instructions[i].Value as Parameter;
this.m_parameterUsage[parameter] = null;
break;
sClassName = method.DeclaringType.Name.Name;
sAssemblyName = method.DeclaringType.DeclaringModule.ContainingAssembly.ModuleName;
sLineNumber = method.SourceContext.StartLine.ToString();
for (int j = 0; j < method.Parameters.Length; j++)
Parameter key = method.Parameters[j];
if (!this.m_parameterUsage.ContainsKey(key))
FixCategories breaking = FixCategories.Breaking;
if (!method.IsVisibleOutsideAssembly)
breaking = FixCategories.NonBreaking;
string str = RuleUtilities.Format(method);
string name = method.Parameters[j].Name.Name;
Problem item = new Problem(base.GetResolution(new string[] { name, str }), name);
item.FixCategory = breaking;
if (bDisplayErrors)
base.Problems.Add(item);
else
if (bShowInAllReport)
lock (LockClass.objLockAllReport)
File.AppendAllText(sSingleReportName, string.Format(sSingleReportFormat, sAssemblyName, sClassName, method.FullName, sLineNumber, "AvoidUnusedParameters"));
else
lock (sLockString)
File.AppendAllText(sFileName, string.Format(sFormat, sAssemblyName, sClassName, method.FullName, sLineNumber));
this.m_parameterUsage.Clear();
return base.Problems;
private static bool IsVSUnitTestInitializer(Method method)
if ((method.IsStatic && (method.ReturnType == SystemTypes.Void)) && ((method.Parameters.Length == 1) && (method.Parameters[0].Type.Name.Name == "TestContext")))
for (int i = 0; i < method.Attributes.Length; i++)
AttributeNode node = method.Attributes[i];
if ((node.Type.Name.Name == "AssemblyInitializeAttribute") || (node.Type.Name.Name == "ClassInitializeAttribute"))
return true;
return false;
private static bool ShouldAnalyze(Method method)
if (method == null)
return false;
if ((method.Parameters.Length == 0) && method.IsStatic)
return false;
if (method.IsVirtual)
return false;
if (method.IsExtern)
return false;
if (method.IsAbstract)
return false;
if (RuleUtilities.IsFinalizer(method))
return false;
if (method.Name.Name == "__ENCUpdateHandlers")
return false;
Module declaringModule = method.DeclaringType.DeclaringModule;
if (method.Name.Name.StartsWith("__", StringComparison.Ordinal) && RuleUtilities.IsAspAssembly(declaringModule))
return false;
if (RuleUtilities.IsISerializableConstructor(method))
return false;
if (IsVSUnitTestInitializer(method))
return false;
if (RuleUtilities.MethodOrItsTypeMarkedWithGeneratedCode(method))
return false;
return true;
// Properties
public override TargetVisibilities TargetVisibility
get
return TargetVisibilities.All;
Below Errors are raised
Error 8 The name 'SystemTypes' does not exist in the current context D:\AvoidUnusedParameters.cs 53 49 LDOFxCopCustomRules
Error 9 'Microsoft.FxCop.Sdk.RuleUtilities' does not contain a definition for 'IsVisualBasicModule' D:\AvoidUnusedParameters.cs 61 27 LDOFxCopCustomRules
Error 11 'Microsoft.FxCop.Sdk.BaseIntrospectionRule.FixCategories' is a 'property' but is used like a 'type' D:\AvoidUnusedParameters.cs 98 17 LDOFxCopCustomRules
Error 12 The best overloaded method match for 'Microsoft.FxCop.Sdk.RuleUtilities.Format(Microsoft.FxCop.Sdk.AttributeNode)' has some invalid arguments D:\AvoidUnusedParameters.cs 103 30 LDOFxCopCustomRules
Error 13 Argument 1: cannot convert from 'Microsoft.FxCop.Sdk.Method' to 'Microsoft.FxCop.Sdk.AttributeNode' D:\AvoidUnusedParameters.cs 103 51 LDOFxCopCustomRules
Error 14 The name 'SystemTypes' does not exist in the current context D:\AvoidUnusedParameters.cs 136 55 LDOFxCopCustomRules
Error 16 The type or namespace name 'Module' could not be found (are you missing a using directive or an assembly reference?) D:\LDOFxCopCustomRules\AvoidUnusedParameters.cs 180 9 LDOFxCopCustomRules
Error 17 'Microsoft.FxCop.Sdk.RuleUtilities' does not contain a definition for 'IsAspAssembly' D:\AvoidUnusedParameters.cs 181 90 LDOFxCopCustomRules
Error 18 'Microsoft.FxCop.Sdk.RuleUtilities' does not contain a definition for 'MethodOrItsTypeMarkedWithGeneratedCode' D:\AvoidUnusedParameters.cs 193 27 LDOFxCopCustomRules

Hi sathishkumarV,
I am trying to involve someone familiar with this topic to further look at this issue. There might
be some time delay. Appreciate your patience.
Best Regards,
Jack
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1) Created a Z function module which takes import parameter (Parameter name = 'EMP') in the
    format 'US100123'.
2) This in turn fetches back the supevisor or boss as an export parameter (Parameter name = 'BOSS') in
     the format 'US100245'.
3) This function module is attached to a BUS object(SWO1).
4) While attaching this function module to BUS object you need not do any manual coding it is done
    automatically.
5) Implement, release and generate this BUS object.
6) Create a new variable in your workflow (Parameter name = 'ZSUPERVISOR') for storing the value
    which is returned by the Z method.
7) Create a new task.
8) Put in your BUS object name, then your Z method name, select background processing checkbox.
9) Press save, it will ask for transfer of missing elements, select yes.
10) Then you will see a green button below your Z method name click on it.
11) Top portion contains your Z method variables, below to it you have the import parameter window in
      this window you should have &EMP& -> &EMP&., below to import parameter window you have
      export parameter window in this window you should have &BOSS& <- &BOSS&. (This is method
      binding).
12) Now click on enter button then click on back button it will generate the task binding automatically
     just press yes.
13) Now click on binding exist button.
14) Here you have the Workflow container variables as well as the system container variables.
15) In the import parameter window left portion is for your workflow variables and right portion is for your
      method variables. In my case i had sent workflow initiator and fetched his supervisor. The Import
      parameter binding was &WF_INTIATOR& -> &EMP&. and the export parameter binding part was
      &ZSUPERVISOR& <- &BOSS&.
16) Save the task and run the workflow.
Regards.
Vaibhav Patil.

Error: Maintain settlement rule of the sender for a higher level WBS

Hi,
I dont want to maintain the settlement rule for a higher level WBS. How can i configure this in such a way that i dont get the following error:" Maintain settlement rule of the sender" while doing CJ88. Maintaing a separate Settlement profile for a higher level WBS is an option but we are looking if something else could be done The problem is that there are no actuals booked against, say, level 2 WBS but when i execute CJ88, i get the aforesaid error. How can i ensure that only the lowest level WBS ask for the settlement rule and not the levels above it. I have already removed the Investment profile from the higher level WBS but still getting the same error.
Regards,
DPil

Hi,
It is a type Capex WBS and Biling element is not checked. In fact i get a warning while doing the settlement: WBS is neither a billing element nor an account assignment element.
Diagnosis
WBS element is not indicated as either an account assignment element or as a billing element in the master record.
System Response
The WBS element cannot be assigned to an account.
Procedure
Correct your entries or add the missing indicator to the master record for the WBS element.
But this is just a warning. On pressing enter i get the error :Maintain settlement rule of the sender "

Runtime error while executing rule - see long text RSTRAN 301

Hi BW Gurus,
When I executing the DTP, the following error occured.
Runtime error while executing rule -> see long text     RSTRAN     301
Diagnosis
    An error occurred while executing a transformation rule:
    The exact error message is:
    The argument 'GBP' cannot be interpreted as a number
    The error was triggered at the following point in the program:
    GP46DQFOYRZTUS0QITMO07IFTS0 1137
Appreciate any useful suggestions.
Thanks in advance.
Maruthi

Guess you are doing some calculation in your routines ..based on Currency Key i.e USD or INR , GBP..etc ..it should be currency value..rather than currency key. Check your field caluclation

Error in Transformation Rules - Runtime Error

Hi Experts,
I am trying to load data from PSA to ODS using DTP. For about 101 records I get the following error:
"Runtime error while executing rule -> see long text     RSTRAN     301"
On further looking at the long text:
Diagnosis
    An error occurred while executing a transformation rule:
    The exact error message is:
    Overflow converting from ''
    The error was triggered at the following point in the program:
    GP4808B5A4QZRB6KTPVU57SZ98Z 3542
System Response
    Processing the data record has been terminated.
Procedure
      The following additional information is included in the higher-level
     node of the monitor:
     o   Transformation ID
     o   Data record number of the source record
     o   Number and name of the rule which produced the error
Procedure for System Administration
When looking at the detail:
Error Location: Object Type    TRFN
Error Location: Object Name    06BOK6W69BGQJR41BXXPE8EMPP00G6HF
Error Location: Operation Type DIRECT
Error Location: Operation Name
Error Location: Operation ID   00177 0000
Error Severity                 100
Original Record: Segment       0001
Original Record: Number        2
Pls can anyone help in deducing and pointing this error to the exact spot in the transformation rule
Thanks & Regards,
Raj

Hi Rajesh,
Why don't you debug that program.
You can go to his program : GP4808B5A4QZRB6KTPVU57SZ98Z 3542
How :
1. tcode : se38
2. type : GP4808B5A4QZRB6KTPVU57SZ98Z 3542
3. Set highlight there,
Then setup with debug mode, finnaly you execute the dtp.
And watch carefully, in what part you get an error.
Hopefully it can help you a lot.
Regards,
Niel
thanks a lot for any points you choose to assign.

Error while validating Business Rule (Error Cause: nativeGetNewTLA Rule)

Hi, I am receiving an error while validating business rules
An error occurred in: Rule:HypLive.Plan1.Product Interest
A validation error was received from the Planning server 'http://abc:8300/HyperionPlanning/servlet/HspAppManagerServlet?appname=HypLive'.
'Error:
Error Cause: nativeGetNewTLA Rule HypLive.Plan1.Product Interest'.

Are you able to validate the rule in EAS (or Calc Manager)?
Normally nativeGetNewTLA Rule is followed by out of memory errors like java.lang.OutOfMemoryError,
Increase the heap size to 1024, re start Planning and try validating it again.
Cheers..!!

Consistently getting an error in custom reports "an error occurred" is the only msg displayed...my c

Consistently getting an error in custom reports "an error occurred" is the only msg displayed...my clients are screaming...what is the problem?

Hi,
Please log a ticket with BC support for this issue. Please provide the exact steps, preferably a video. You can log the ticket from your admin panel > help & support.
Kind Regards,
Aish

Error in Custom Rule EVALUATE_AGENT_VIA_RULE

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