Error message "auto duplexer is not installed" after a paper jam was removed on my epson artisan 837.

I print from a Macbook Pro (April '09) OSX 10.9.3 to an Epson Artisan 837 duplex all-in-one which has been functioning perfectly for some time. The other day while duplex printing I got a vague error message to the effect "printer error, turn off machine and power back on." I repeated that process several times waiting a period of time and/or doing it speedily. I even unplugged the printer from its outlet, turned off the computer, waited overnight and tried again, all to no avail. I then found the back tray had a paper jam which I removed and replaced the tray. Since this ordeal I have NOT been able to use the duplex function. After apple's air-print, an Epson Customer Service person told me to add a printer in Systems, printer preferences and to simply add in the same printer (only one i have) but choose not to have it be air-print. This worked even though it gave me Epson Artisan 837 and Epson Artisan 837II (the first with air-print the second not). I must be missing some step this time, however, because although I now have essentially 2 printer choices, the Epson II has duplex printing choices grayed out and gives me the error message "auto duplexer is not installed." Sorry to make this so long, but can anyone help me with this problem?

Thank you. Those are beautifully written procedures.
Looks like it's a network issue. I reach the step, "Adding a printer using the wizard":
You must enter the following URL, you must use the Queue Name you noted down earlier
http://<IP address of Mac>:631/printers/Queue Name
which I do, entering
http://192.168.0.4:631/printers/MP830
and I get the following error:
"Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server."
And then I am toast!
Using the other procedure, I simply don't see the Mac's printers in the Bonjour Wizard's "Browse for Bonjour Printers" window.
Not sure where to go from here -- any ideas?
The Mac's IP (set via DHCP) is 192.168.0.4, subnet mask 255.255.255.0. The PC is 192.168.0.5, I can't find the subnet mask.
Pretty sure it's a network config issue, especially isnce I can Bonjour to my other Mac.
TIA...

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