Error message "The printer requires Intervention" on Windows 8.1

I have Windows 8.1 and get an error message every time I send a print job. The jobs just sit in the print queue. The message says that intervention is required. We are using the wireless option. We have other computers that run Windows 7 and they are NOT having this problem. Has anyone else run into this issue? Does anyone know how to fix it? I have tried unistalling and reinstalling already.

Hello there @AndyG74
Welcome to the forums!
I understand you are running Windows 8.1, and when you send a print job, you are seeing an error and the print job sits in the print queue, without printing it out. As your Windows 7 systems run and print fine, this would seem to be more of a software problem with the Windows 8.1 system and not the printer hardware.
My suggestions to you, would be to try running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Please save a screen shot of the results and post them back for me to review.
Also, try printing from Notepad and let me know if that works.
If the printing issue seems to be solely within one program, include that information too!
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Error message "The printer requires Interventi​on" on Windows 8.1

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Error message "The printer requires Intervention" on Windows 8.1