Error on refreshing a planning application (9.2.1)

Question

Hi,
When I try to refresh a planning application thru planning desktop the process stops with the error 'Error Detected.Failed to launch member formula synchronization utility, error level 1. Check classpath and other configuration parameters in ../Utils/setHPEnv.bat -2147220590'.
The version of planning is 9.2.1 and I upgraded my application to 9.2.1 from 9.2.0.2. Under 9.2.0.2 I had no problems at all.
I installed 9.2.1 two days ago and I am making some tests but I found this problem.
I checked the above file and it seems ok to me.
Do you have a clue of what might goes wrong?
Regards
John

Answer 1

Hi all,
We faced the same issue. Please find below the cause and solution:
Cause:
This happens due to database driver port number change
Impact:
Planning refresh will return errors pertaining to JDBC connectivity. While trying to add a new member in Planning web, and refreshing, the member gets added in Essbase outline, but all the member formulas will be erased. Hence, addition of the new member in Essbase outline is never a check for having the refresh went through.
Resolution:
1. Navigate to D:\Hyperion\HyperionPlanning\Utils folder and EDIT setHPenv.bat
2. Within setHPenv.bat, check the path/location of the properties file. This will be mentioned in set PLN_PROPERTIES_PATH=D:\Hyperion\HyperionPlanning\....
3. Get the PLN_PROPERTIES_PATH(path) from the above step, copy and paste it in a windows explorer browser to navigate to the correct Planning properties file being pointed to. Check the file 'HspJSHome.properties' for the port number. This will be mentioned in:
<your application name>JDBCURL=jdbc:hyperion:oracle://<your database server>: [PORT NUMBER];SID =<your database/scehma name>
Also note the name of the JDBC_CATALOG given in <your application name>JDBCCATALOG = {note this name}
4. Note the PORT NUMBER and JDBC_CATALOG name mentioned in this file.
5. Run the Configuration Utility [Hyperion System 9 Foundation--> Configuration utility] and regenerate the HspJSHome.properties file. Check if the new PORT NUMBER has been updated. Compare the new port number with the port number mentioned in Step 4.
6. If not, go to command prompt-- C:\tnsping <Give your JDBC_CATALOG name from Step 4> , to return the new PORT NUMBER.
7. Update this PORT NUMBER in HspJSHome.properties file in
<your application name>JDBCURL=jdbc:hyperion:oracle://<your database server>: [NEW PORT NUMBER];SID =<your database/scehma name>
Now the refresh will happen successfully.
Edited by: George Abraham on Oct 29, 2010 7:53 AM