Error running Sales Dashboard in Jdeveloper (11.5.10.2)

Question

I am trying to run Oracle Sales Dashboard in Jdeveloper (navigation below) and when doing do I get the error (as below):
Navigation:
**Sales Dashboard -->
**Customers -->
**Search for Customer (search works fine and the list of customers is displayed) -->
**Click on a customer (and I get the following error, although the customer details do show up below the error)-->
Error
The OA passivation framework coding standard has been violated. OAPageContext.putSessionValueRaw has been called with a non-serializable object value for name = ATTACH_/oracle/apps/asn/common/customer/webui/OrgViewPG.ASNOrgAttchTable_ATTACHMENT_CONTEXTUAL_INFO. An attempt to put a non-serializable object on the session has been made in the following call stack: java.lang.Throwable at oracle.apps.fnd.framework.OACommonUtils.getCallStack(OACommonUtils.java:784) at oracle.apps.fnd.framework.webui.OAPageContextImpl.putSessionValueRaw(OAPageContextImpl.java:1463) at oracle.apps.fnd.framework.webui.OAAttachmentUtils.cacheAttachmentProperties(OAAttachmentUtils.java:891) at oracle.apps.fnd.framework.webui.OAAttachmentTableHelper.processRequest(OAAttachmentTableHelper.java:449) at oracle.apps.fnd.framework.webui.beans.layout.OAAttachmentTableBean.processRequest(OAAttachmentTableBean.java:139) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:959) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:926) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:646) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247) at oracle.apps.fnd.framework.webui.OAWebBeanHideShowHelper.processRequest(OAWebBeanHideShowHelper.java:106) at oracle.apps.fnd.framework.webui.OAHideShowHeaderHelper.processRequest(OAHideShowHeaderHelper.java:126) at oracle.apps.fnd.framework.webui.beans.layout.OAHideShowHeaderBean.processRequest(OAHideShowHeaderBean.java:465) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:959) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:926) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:646)
**Going a step further, on clicking "Update Customer Details", I get the following error:
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT lookup_code,
meaning
FROM fnd_lookup_values
WHERE trunc(nvl(start_date_active, SYSDATE)) <= trunc(SYSDATE)
AND trunc(nvl(end_date_active, SYSDATE)) >= trunc(SYSDATE)
AND enabled_flag = 'Y'
AND language = USERENV('LANG')
AND lookup_type = :1
AND view_application_id = :2
ORDER BY TAG
     at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:891)
     at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1145)
     at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:2945)
     at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:2742)
     at OA.jspService(OA.jsp:42)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
Are these errors related?
Thank you for your help.

Answer 1

There is a Unix kernel parameter or a ulimit parameter that controls the number of files an account can have open at any given time - I suspect that this value is set too low. Pl check with your Unix sysadmin and have him/her double or triple this value and then try again. PL see ML Note 555895.1 (this note is for R12, but it lists the various kernel parameters and ulimit values).
HTH
Srini Chavali