Error while logging into applications in R12(21.1.3)

Hi,
We are getting below error while logging into applications in R12 (12.1.3).
**"You have encountered an unexpected error. Please contact the system administrator for assistance"**
Everytime we face this issue, we will bounce OACORE services then the issue will not occur again.
Can you please help me in finding permanent fix for this issue?
FYI,
I have performed the following debugging steps to check the issue further
1.     Enabled FND diagnostics at the site level .
2.     Added following lines in ocj4.properties file
AFLOG_ENABLED=true
AFLOG_LEVEL=statement
AFLOG_MODULE=% (% captures all - preferable to use products such as fnd, ies, por)
AFLOG_FILENAME=/tmp/test.log
3.     Examined the output from aoltest.jsp. Please find the attached AOL-J diagnostics test file.
Then I have reproduced the issue, and examined all the log files but couldn’t find any error information.
Thanks,
Srinivasulu.

Everytime we face this issue, we will bounce OACORE services then the issue will not occur again.
Can you please help me in finding permanent fix for this issue?
Then I have reproduced the issue, and examined all the log files but couldn’t find any error information. If bouncing the services fixes the issue, then there must be some details about the error in the logs.
R12, 12.1 - How To Enable and Collect Debug for HTTP, OC4J and OPMN [ID 422419.1]
How to enable Apache, OC4J and OPMN logging in Oracle Applications R12 [ID 419839.1]
Thanks,
Hussein

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