Error while reading users in CMC BO 4.1 SP05

Question

Hello All,
Does anybody knows the solution? We recently updated from BO 4.0 SP06 to BO 4.1 SP05, Windows Server
I get this error when i try to read users in CMC
[repo_proxy 13] SessionFacade :: open session logon with user info has failed (CSecSAPR3Binding :: :: XRFCCnxBroker BorrowConnection () failed. For more information, see the following log entries.
Error when logging on to the SAP system. The following RFC error was reported: [group key message]: [4, "RFC_COMMUNICATION_FAILURE", "
LOCATION CPIC (TCP / IP) on local host with Unicode
ERROR max no of 100 conversations exceeded
TIME Wed April 22 2015 10:33:20
RELEASE 720
COMPONENT CPIC (TCP / IP) with Unicode
VERSION 3
RC 466
MODULE r3cpic.c
LINE 14419
COUNTER 1
. "] The entitlement system was disabled in memory Possible reasons:. The SAP system is not available or if the credentials are invalid The authorization system must be activated again, so that it is available again..
(hr = 0x80042909 #)
KR,
Manna

Answer 1

Hi Manna,
When trying to read users from CMC, there are several authentication type users which are displayed such as Enterprise, AD,LDAP, SAP.
From the error, I believe you have some SAP users which are not promoted properly in Business Objects.. May be some issues with the entitlement system configured for SAP Users.
Login into CMC >> Authentication >> SAP and verify if the entitlement systems are enabled and check if you are getting any error at the Role Import Tab
-Ambarish-