Error: Your request could not be completed because a failure occurred while the report was being processed.

Post Author: sagimann
CA Forum: Deployment
Hello,
I'm not sure if this is due to bad deployment, but I suspect it is, at least due to bad environment.
My env is:
Solaris 10 64 bit
Oracle 10g client installed under /opt/oracle/app/oracle/product/10.2.0/client_1
BOXIR2 + FP2.6 installed under /opt/reporting, running under user 'bouser'. by the way, 'tnsping' works via that user.
Important bouser env:
ORACLE_HOME=/opt/oracle/app/oracle/product/10.2.0/client_1
TNS_ADMIN=$ORACLE_HOME/network/admin
LD_LIBRARY_PATH=$ORACLE_HOME/lib:$ORACLE_HOME/lib32
I reboot the box, then start BO like so:
cd /opt/reporting/bobje
. setup/env.sh
./mysqlstartup.sh
./startservers
./tomcatstartup
Then, I import a BIAR file with some reports, and whenever I try to open any report via infoview, I get a gray error message INSTEAD of the input param form:
Error:
Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator.
This does not occur in our BOXIR2 on Windows, which is why I'm guess it's a deployment/env issue. The main obstacle I have is: how do I diagnose this? there's nothing in the bobje/logging folder, nothing in the /var/adm/message file except for the following line:
May 5 15:23:23 testbox1 boe_pagesd[3865]: [ID 253862 user.error] A failure occurred while the Page Server was processing report 'test report' (id=777) for user Administrator
pls advise,
thank you.

The solution is to turn off the printer preference (bottom of Page Setup screen) in the Crystal Report before uploading to the Server. Thanks to: http://pinchii.com/home/2011/12/error-adding-reports-to-crystal-reports-server/
The explanation, from a comment in the above linked blog post:
"To elaborate more on the error, what basically happens is that the Crystal Reports engine tries to get the status of the u201Creport printeru201D aka u201Cdefault printeru201D which was present on the system when the report was created, but the printer does not exist anymore. This causes the Crystal engine to error out. By setting the report to u201CNo Printeru201D, it tells the Crystal Engine not to look for that report printer when opening the report."
Edited by: abirdman on Feb 3, 2012 9:49 PM

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Error RCIRAS0546, failure occured while the report was being processed

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2010/09/28 15:37:23.075|==| | |25630|1474829200| |||||||||||||||(ProcWorkerManager.cpp:82) PageChildDesc constructor (id=3)
2010/09/28 15:37:23.075|==| | |25630|1474829200| |||||||||||||||(ProcWorkerManager.cpp:5489) doCreateChild() created a new child 3
2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6814) cleanupChildren() starting
2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||[ProcWorkerManager.cpp : 6854] RAS-CORE-METRICS (before cleanup) number of child processes = 3
2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6979) child id=1 crashed
2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6994) cleanupChildren() removing child id=1
2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:101) PageChildDesc destructor (id=1)
2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7028) cleanupChildren() marking as stopped: worker id=1 in child id=1
2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorker.cpp:2703) stopping worker id=1
2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7168) cleanupChildren() ending
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With kind regards,
Pim van Stam
SvSnet

We got this error message on a report that had 5 subreports, 3 of which were based on stored procedures. The report was running fine in our Dev environment and in the CR developer, but not when we published it to another environment. The problem was caused because the stored procedures had been changed in Dev (so that they ran correctly) but these changes had not been released to the other environment. Once the scripts were run to update the stored procedures the report ran successfully. So it apepars that the problem was because the stored procedure/s the subreports were using were failing, but we only got the RCIRAS0546 error message.

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Error: Your request could not be completed because a failure occurred while the report was being processed.

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