Errors Installing 2 Specific Windows Updates.

Question

Hello All,
My Windows Update client continuously fails to install these 2 security updates for:
KB2864058 and KB2862335. Checking the Update history each update has a different error code, so they're both not failing for the same reason, apparently...
Here are the "Details" from the Update History window, for each of those updates listed above:
     KB2862335:
     Security Update for Windows 7 (KB2862335)
     Installation date: ‎1/‎7/‎2015 12:18 PM
     Installation status: Failed
     Error details: Code 80070002
     Update type: Important
     A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this
update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
     KB2864058:
     Security Update for Windows 7 (KB2864058)
     Installation date: ‎1/‎7/‎2015 12:18 PM
     Installation status: Failed
     Error details: Code 80073712
     Update type: Important
     A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this
update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
I checked the CBS.log file and I see lots of stuff about these 2 updates, but there is no option to attach anything other then an image file... Is there any way of uploading that file?
I looked up the error codes and found out the following:
        0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT --- The component store is in an inconsistent state.
        0x80070002 - ERROR_FILE_NOT_FOUND --- The system cannot find the file specified.
But other then that, I'm not sure what else to do...
If anyone has any help or suggestions for me, that would be greatly appreciated!
Thanks in Advance,
Matt
Matt

Answer 1

Lines from CBS.log:
2015-01-08 13:10:10, Info CSI 0000032e Performing 2 operations; 2 are not lock/unlock and follow:
Install (5): flags: 0 tlc: [44bcf3fd2b5bb455d5f5dcc838f3563d, Version = 6.1.7601.18201, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey
neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:150{75}]"Package_2_for_KB2864058~31bf3856ad364e35~x86~~6.1.1.1.2864058-4_neutral_GDR" ncdata: [l:2{1}]"2") thumbprint: (null)
Install (5): flags: 0 tlc: [65bcba98d96dd4e3ec1665a97deef610, Version = 5.82.7601.18201, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type neutral, TypeName neutral, PublicKey
neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:150{75}]"Package_2_for_KB2864058~31bf3856ad364e35~x86~~6.1.1.1.2864058-6_neutral_GDR" ncdata: [l:2{1}]"2") thumbprint: (null)
2015-01-08 13:10:10, Info CSI 0000032f Component change list: { 6.1.7601.17514 -> 6.1.7601.18201 Microsoft-Windows-Shell-Comctl32-v5, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35},
Type neutral, TypeName neutral, PublicKey neutral }
{ (null) -> 6.1.7601.18201 44bcf3fd2b5bb455d5f5dcc838f3563d, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
{ 5.82.7601.17514 -> 5.82.7601.18201 Microsoft.Windows.Common-Controls, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey
neutral }
{ (null) -> 5.82.7601.18201 65bcba98d96dd4e3ec1665a97deef610, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type neutral, TypeName neutral, PublicKey neutral }
2015-01-08 13:10:10, Error CSI 00000330@2015/1/8:18:10:10.221 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
MissingFileSystemResource on resource [114]"\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7601.18201_none_3bab3b80363456bb\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:10, Error CSI 00000331@2015/1/8:18:10:10.502 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
MissingFileSystemResource on resource [113]"\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:10, Error CSI 00000332@2015/1/8:18:10:10.643 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
MissingFileSystemResource on resource [114]"\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7601.18201_none_3bab3b80363456bb\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:11, Error CSI 00000333 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347511# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000334 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347510# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000335 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1345855# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000336 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1345854# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000337 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1345853# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000338 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1345852# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000339@2015/1/8:18:10:11.142 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
MissingFileSystemResource on resource [114]"\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7601.18201_none_3bab3b80363456bb\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:11, Error CSI 0000033a@2015/1/8:18:10:11.501 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
MissingFileSystemResource on resource [113]"\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:11, Error CSI 0000033b@2015/1/8:18:10:11.657 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
MissingFileSystemResource on resource [114]"\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7601.18201_none_3bab3b80363456bb\comctl32.dll"[gle=0x80004005]
2015-01-08 13:10:11, Error CSI 0000033c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1348153# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 0000033d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1348152# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 0000033e (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347719# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 0000033f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347718# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000340 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347717# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000341 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1347716# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
2015-01-08 13:10:11, Error CSI 00000342 (F) HRESULT_FROM_WIN32(14098) #1345644# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
2015-01-08 13:10:11, Error CSI 00000343 (F) HRESULT_FROM_WIN32(14098) #1345370# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2015-01-08 13:10:11, Error CSI 00000344 (F) HRESULT_FROM_WIN32(14098) #1345369# 1583036 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)
[gle=0x80073712]
2015-01-08 13:10:11, Info CBS Setting ExecuteState key to: ExecuteStateNone
2015-01-08 13:10:11, Info CBS Setting RollbackFailed flag to 0
2015-01-08 13:10:11, Info CBS Clearing HangDetect value
2015-01-08 13:10:11, Info CBS Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone
2015-01-08 13:10:11, Error CBS Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-01-08 13:10:11, Info CSI 00000345@2015/1/8:18:10:11.735 CSI Transaction @0x48a3dc0 destroyed
2015-01-08 13:10:11, Info CBS Perf: InstallUninstallChain complete.
2015-01-08 13:10:11, Info CBS Failed to execute execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-01-08 13:10:11, Error CBS Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-01-08 13:10:11, Info CBS WER: Generating failure report for package: Package_for_KB2864058~31bf3856ad364e35~x86~~6.1.1.1, status: 0x80073712, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
2015-01-08 13:10:11, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-08 13:10:11, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2015-01-08 13:10:11, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2015-01-08 13:10:12, Info CBS Reboot mark refs: 0
Does that help figure out what's going on here?
Thanks in Advance,
Matt
Matt