Essbase services abnoraml shutdown with Get token for user

Hi,
We are facing essbase services abnormal shutdown, with a .xcp file
in XCP file showing below given error, for this issue we have added __GETUSERTOKEN TRUE value in our .cfg files but it's not working.
Exception Log File: /ap01/gema/hyperion/essbase/log00042.xcp
Current Thread Id: 42949552
Signal Number: 0x11=Segmentation Violation
Signal Code: 0x19178024=Unknown
8:23 PM
Thread Id 42949552:
Request Name: Get token for user
Database Name:
User Name:
Start Time: Fri Jun 15 08:20:39 2012
End Time: Pending
Please suggest some solutions on this.
Regards,
Srinivas

See if these doc help you
E-IB: SAML Authentication Failed For Service Operation XXXX. (158,456) error when invoking PS web service with SAML token [ID 1464489.1]
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=PROBLEM&id=1464489.1
E-IB: Setup and Troubleshooting Guide for SAML Inbound Security [ID 1322740.1]
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=HOWTO&id=1322740.1

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    Edited by: user733322 on Feb 17, 2012 7:38 AM

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