Everytime i tried to log on my password and apple id im not able to download any music

everytime i try to log on itunes my apple id and my password wont let me able to download music.... pls help me

Can anyone help me please?

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    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
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    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
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