Exchange unused ink after purchasing new computer

Question

On Jun 30, 2014, at 2:39 PM, Mary [edited email by Moderator]> wrote:
Please see attached e-mail below.
I have recently bought a new 8610 Officejet Pro printer to replace my former HP 4610 Printer which failed after 15 months.
I would like to exchange the unused and unopened HP ink cartridges which I can no longer use with the new officejet Pro 8610:
1 black 564 Twin pack
1 564 Combo-Pack with 3 color ink cartridges
for one 950 Black cartridge and one 951 Combo three pack.
If I need to return these cartridges, please send me a shipping label.
If exchange is not feasible, I would like to receive HP credit for one 564 black Twin ink cartridge and one 564 combo three pack.
Thank you,
Mary [edited last name]
On Jun 29, 2014, at 8:37 AM, HP Home & Home Office Store <[email protected]> wrote:
Dear Mary,
Thank you for contacting the HP Home & Home Office Store.
After reading your email, I understand the following:
You recently bought an HP 564 2-pack Black Ink Cartridges and HP 564 Combo-pack.
However, the HP Officejet 4620 printer is no longer working and you have replaced it with a new HP Officejet Pro 8610 e-All-in-One Printer.
You would like to know if the unopened ink cartridges can be returned and exchanged with ink cartridges that your new printer takes.
Below are my responses.
First of all, I would like to thank you for choosing HP as your partner in your printing needs, Mary.
I am really sorry to know about the difficulties that you had with your previous printer. I am glad that you have informed us about your concern so that we can provide the assistance that you need.
Don't worry, Mary. I am happy to tell you that HP has a team in place that will be able to handle your request. Please send your request to [email protected]. Let them know that you have purchased a new printer in replacement of the previous printer that's no longer working and what kind of ink you purchased and how many cartridges need to be replaced. Please give them 1-2 business days for their response.
I hope I have answered your questions with the correct amount of detail that you were looking for, Mary. If I misunderstood anything or did not cover your questions completely, please write back and clarify exactly what I missed. We will do our best to respond with the answer.
On the other hand, if you also need paper for your printing solution, please know that we do sell a wide variety of everyday and specialty papers which are perfectly suited to your printer. To view these papers, please visit this page link: http://www.shopping.hp.com/webapp/shopping/supplies_category.do?landing=printing_supplies&category=p...
Please allow me to let you know about the best place to purchase any future ink supplies. Here at the HP Home and Home Office Store, we can exchange defective ink and toner for up to one year from the date of purchase. Plus, we have our own loyalty program called 'My Print Rewards'. You get exclusive offers right away on HP ink and paper, and after one qualifying order of $30 or more, you can save 10% off, which will stay that way for the rest of the year. As always, you get free next day shipping to your door on all original HP supplies. It is free! Please refer to the link below to sign up.
http://www.shopping.hp.com/en_US/home-office/-/my-print-rewards/Start
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--- Original Message ---
From: "[email edited by Moderator]>
Received: 6/29/14 12:26:39 AM SGT
To: HP Home & Home Office Store <[email protected]>
Subject: Order or Credit Status
Name: Mary[edited]
Phone Number: [phone number edited by Moderator]
Order Number:
Feedback: I recently bought HP 564 2pack Black ink and HP 564 Combo for my HP Officejet 4620 which I purchased on 3/12/13. This Hp printer stopped printing in June of 2014 and I was advised by Microcenter, Cambridge, Ma. that the 4620 was not repairable. I purchased a new HP printer (8610) on 6/12/14. I now obviously need different ink and I still have unopened HP 564 2 pack Black ink and HP Combo Creative Pack. I would like to return these unopened inks in exchange for the ink cartridges for my new printer. I am aware of your 21 day limit on ink returns, but since your HP 4620 printer failed after 15 months, I believe credit for the unused ink is the least that HP can do in an effort to provide good customer care.
------ Please do not remove your unique tracking number! ------
<<#904129-1492117#>>

Answer 1

I have an unopened box of ink cartridges that my Mom bought for me awhile back. It is a 564 Combo Pack - Cyan, Magenta and Yellow. I recently moved to a new house and in the chaos, I couldn't find it until the other day when I unpacked a certain box.  I kind of stumbled upon it. Anyway, I wanted to know how to return it for a refund or use it for credit for the printer I do have.
My mom knew that I might be getting a new printer and she wanted to surprise me. But, I kept the same printer, but downloaded the drivers I needed to still use my older printer which was working very well. So she sent me them by mistake and now that I have found them, I wish to get a refund or credit towards future ink purchases? Please let me know what I can and cannot do.          Thanks,  Mark