Exit Code: 6 when trying to install Premier Cs6

Hi all,
I've been trying to figure this out for a long time now and it's really to the point where I've tried everything.  I'm trying to install the Demo of Premier CS6, with the hopes of then purchasing a license..but I wanted to get it installed and try it first.  However, I can't even get it installed. (Mind you, I already have 5.5 installed.)
Every time I try to install Premier, Encore works just fine, but Premier fails.  I get the following error:
Any thoughts?  I'm stumped.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 12 error(s), 4 warning(s)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe CS6/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 844)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 844)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Dynamic Link Media Server: Install failed
ERROR: DW050:  - Required Common Fonts Installation: Install failed
ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050:  - AdobeHelp: Install failed
ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050:  - Adobe Media Encoder CS6: Install failed
ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

Have you tried http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html?

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