Export to Word RTF - Page Server error when over 160 pages exported

We have XIR2 SP2
We have a Crystal report published into this Enterprise which, when all parameters are widened, runs to 190 pages.
The resultant report includes tables
We can export to PDF but the client requires it in Word RTF
We can export to Word RTF Editable - and all 190 pages are produced in the resulting file, but of course the tables are omitted and the result is messy.
So, we need to export to Word RTF where the format is neat and includes the tables.
However, when we try and export more than 160 pages to Word RTF, we receive the following error.
CrystalReportViewer
handleCrystalEvent failed
Unable to retrieve Object.
The Page Server you are trying to connect to is not accessible. Please contact your system administrator.
We have a duplicate environment with an identical configuration, standing by as a failover environment and which points to the same data.This produces the same error, so we don't think it's an installation corruption or failure.
The page server is set to a maximum of 2,000,000 rows, the cache server at 256000 maximum.

Hi Tony F,
Many thanks for coming back on this one. Both Enterprise servers are identical in BO config, Windows 2003 server, but different in hardware.
One has 4 proc and one has 2, one has twice the memory of the other, yet both fail at over 161 pages. Both have their boCMS db's on different servers, both derive the data from different servers.
IIS is the web server. The only common denominator is the actual installation software itself and the person who installed it (me).
On Friday, instead of running the reports in Enterprise/Preview or Infoview (both exhibit the problem) I switched from our default activeX to DHTML, and advanced DHTML. No improvement (Our report wouldn't work with Java, which we never use)
On the suggestion of the SAP/BO support girl, I then SCHEDULED the report for immediate running and chose WordRTF as the format. This works fine.
So on that evidence I suspect a software glitch that is specific to using Infoview to open the report rather than schedule it - the two processes must access the WordRTF translator in different ways.
I'm hoping there is a patch or hotfix that can solve it. Sadly, our users don't have the appetite for the few extra clicks to use the workaround so we're going to have to pursue it with BO unless the forum comes up with an answer - perhaps its something I didn't do properly on installation, or a CMC/CMS setting. We've got 2m row limit on the page server but the report's row count is nothing like that and, anyway, it works if scheduled.
I'm really grateful to you for taking the time to reply, I hope the above answers your question - if I had hair to pull out, I'd be doing just that!
Kind regards
Tony W

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null

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