External email issue

Hi Friends,
I am facing an issue for sending WF notification to the eternal email address. Even though I configured the SU01 with external email id, still notifications are sending to SAP inbox. The server is configured for WF-BATCH user and when I send a test email from SO01, it is sending to the external email address properly. So what could be the reason for this issue?
Based on some suggestion, I change the office settings in SO16 as 'Send to home address of Users', and I can see the notifications are sending to the external id. But I don't think that is a correct way to fix this issue, because it is a global settings and other WF users also may get notifications, even through it is not relevant. I appreciate your valid inputs on this.
Thanks in advance.
Ellath

Hi Ellath,
You can use SAP Note 496819 to change the default comm type for all users in SU01 from RML (default) to INT. Then when you send mails from workflows the "Send to home address of Users" parameter will be read and the email address maintained in SU01 will be used as default.
If you do not wish to maintain email address for all users you can use SAP note 104263 to generate email addresses in SU01.
Alternatively you can use SCOT -> Settings -> Default Domain and the email address will be generated on the fly with "sapusername<at>defaultdomain.com".
Some testing on your part might be needed otherwise SAP support will have to check your system. The correct component for this query is BC-SRV-COM or BC-BMT-WFM.
Hope this helps
Michael

Similar Messages

Reg : Issue for Sending of external email using SO_OBJECT_SEND

There is one issue while sending external email using SO_OBJECT_SEND functional module.
1. The body of the mail is also included as attachment.
I want to avoid the same.
Please anyone can give the solution.

hi check this example ,
Sending mail with attachment report in Background
Content Author: Fernando Faian
I have read the hint about "Sending mail with attachment report".
It's great, but how can I make this function work in background??
I had that needed last year too. See attachment a function group with two functions. The second one has that functionality to send email or fax (SAP office) with attachment objects in background job using SO_ATTACHMENT_INSERT function.
Pay attention because its working with output list from spool converted to pdf.
=================================================================================
z_send_email_fax_global
FUNCTION-POOL z_gfaian_mail_fax.            "MESSAGE-ID ..
WORK TABLE AREAS
TABLES: tsp01.
INTERNAL TABLES
DATA: lt_rec_tab LIKE STANDARD TABLE OF soos1 WITH HEADER LINE,
      lt_note_text   LIKE STANDARD TABLE OF soli WITH HEADER LINE,
      lt_attachments LIKE STANDARD TABLE OF sood5 WITH HEADER LINE.
DATA: lt_objcont LIKE STANDARD TABLE OF soli WITH HEADER LINE,
      lt_objhead LIKE STANDARD TABLE OF soli WITH HEADER LINE.
DATA: pdf_format LIKE STANDARD TABLE OF tline WITH HEADER LINE.
TYPES: BEGIN OF y_files,
       file(60) TYPE c,
       END OF y_files.
DATA: lt_files TYPE STANDARD TABLE OF y_files WITH HEADER LINE.
DATA: l_objcont     LIKE soli OCCURS 0 WITH HEADER LINE.
DATA: l_objhead     LIKE soli OCCURS 0 WITH HEADER LINE.
STRUCTURES
DATA: folder_id      LIKE soodk,
      object_id      LIKE soodk,
      link_folder_id LIKE soodk,
      g_document     LIKE sood4,
     g_header_data LIKE sood2,
      g_folmem_data LIKE sofm2,
      g_header_data LIKE sood2,
      g_receive_data LIKE soos6,
      g_ref_document LIKE sood4,
      g_new_parent   LIKE soodk,
      l_folder_id    LIKE sofdk,
      v_email(50).
DATA: hd_dat like sood1.
VARIABLES
DATA: client LIKE tst01-dclient,
      name    LIKE tst01-dname,
      objtype LIKE rststype-type,
      type    LIKE rststype-type.
DATA: numbytes TYPE i,
      arc_idx LIKE toa_dara,
      pdfspoolid LIKE tsp01-rqident,
      jobname LIKE tbtcjob-jobname,
      jobcount LIKE tbtcjob-jobcount,
      is_otf.
DATA: outbox_flag LIKE sonv-flag VALUE 'X',
      store_flag LIKE sonv-flag,
      delete_flag LIKE sonv-flag,
      owner       LIKE soud-usrnam,
      on          LIKE sonv-flag VALUE 'X',
      sent_to_all LIKE sonv-flag,
      g_authority LIKE sofa-usracc,
      w_objdes    LIKE sood4-objdes.
DATA: c_file LIKE rlgrap-filename,
      n_spool(6) TYPE n.
DATA: cancel.
DATA: desired_type LIKE sood-objtp,
      real_type LIKE sood-objtp,
      attach_type LIKE sood-objtp,
      otf LIKE sood-objtp VALUE 'OTF', " SAPscript Ausgabeformat
      ali LIKE sood-objtp VALUE 'ALI'. " ABAP lists
CONSTANTS
CONSTANTS: ou_fol LIKE sofh-folrg              VALUE 'O',
           c_objtp    LIKE g_document-objtp    VALUE 'RAW',
           c_file_ext LIKE g_document-file_ext VALUE 'TXT'.
=================================================================================
z_send_email_fax2
FUNCTION z_faian_mail_fax2.
""Interface local:
*" IMPORTING
*"     REFERENCE(SRC_SPOOLID) LIKE TSP01-RQIDENT
*"     REFERENCE(FAX_MAIL_NUMBER) TYPE SO_NAME
*"     REFERENCE(HEADER_MAIL) TYPE SO_OBJ_DES
*"     REFERENCE(OBJECT_TYPE) TYPE SO_ESCAPE
*" TABLES
*"      LT_BODY_EMAIL STRUCTURE SOLI
*" EXCEPTIONS
*"      ERR_NO_ABAP_SPOOLJOB
Fist part: Verify if the spool really exists
SELECT SINGLE * FROM tsp01 WHERE rqident = src_spoolid.
IF sy-subrc NE 0.
    RAISE err_no_abap_spooljob. "doesn't exist
ELSE.
    client = tsp01-rqclient.
    name   = tsp01-rqo1name.
    CALL FUNCTION 'RSTS_GET_ATTRIBUTES'
         EXPORTING
              authority     = 'SP01'
              client        = client
              name          = name
              part          = 1
         IMPORTING
              type          = type
              objtype       = objtype
         EXCEPTIONS
              fb_error      = 1
              fb_rsts_other = 2
              no_object     = 3
              no_permission = 4
              OTHERS        = 5.
    IF objtype(3) = 'OTF'.
      desired_type = otf.
    ELSE.
      desired_type = ali.
    ENDIF.
    CALL FUNCTION 'RSPO_RETURN_SPOOLJOB'
         EXPORTING
              rqident              = src_spoolid
              desired_type         = desired_type
         IMPORTING
              real_type            = real_type
         TABLES
              buffer               = l_objcont
         EXCEPTIONS
              no_such_job          = 14
              type_no_match        = 94
              job_contains_no_data = 54
              no_permission        = 21
              can_not_access       = 21
              read_error           = 54.
    IF sy-subrc EQ 0.
      attach_type = real_type.
    ENDIF.
    CALL FUNCTION 'SO_FOLDER_ROOT_ID_GET'
         EXPORTING
              owner     = sy-uname
              region    = ou_fol
         IMPORTING
              folder_id = l_folder_id
         EXCEPTIONS
              OTHERS    = 5.
fill out informations about the header of the email
    CLEAR: g_document.
    g_document-foltp     = l_folder_id-foltp.
    g_document-folyr     = l_folder_id-folyr.
    g_document-folno     = l_folder_id-folno.
    g_document-objtp     = c_objtp.
    g_document-objdes    = header_mail.
    g_document-file_ext = c_file_ext.
    g_header_data-objdes    = header_mail.
    CALL FUNCTION 'SO_DOCUMENT_REPOSITORY_MANAGER'
         EXPORTING
              method      = 'SAVE'
              office_user = sy-uname
         IMPORTING
              authority   = g_authority
         TABLES
              objcont     = lt_body_email
              attachments = lt_attachments
         CHANGING
              document    = g_document
              header_data = g_header_data
         EXCEPTIONS
              OTHERS      = 1.
    folder_id-objtp = l_folder_id-foltp.
    folder_id-objyr = l_folder_id-folyr.
    folder_id-objno = l_folder_id-folno.
    object_id-objtp = c_objtp.
    object_id-objyr = g_document-objyr.
    object_id-objno = g_document-objno.
    link_folder_id-objtp = l_folder_id-foltp.
    link_folder_id-objyr = l_folder_id-folyr.
    link_folder_id-objno = l_folder_id-folno.
    REFRESH lt_rec_tab.
   CLEAR lt_rec_tab.
   lt_rec_tab-sel        = 'X'.
   lt_rec_tab-recesc     = object_type.   "This field for FAX/MAIL
   lt_rec_tab-recnam     = 'U-'.
   lt_rec_tab-deliver    = 'X'.
   lt_rec_tab-not_deli   = 'X'.
   lt_rec_tab-read       = 'X'.
   lt_rec_tab-mailstatus = 'E'.
   lt_rec_tab-adr_name   = fax_mail_number.
   lt_rec_tab-sortfield = fax_mail_number.
   lt_rec_tab-recextnam = fax_mail_number.
   lt_rec_tab-sortclass = '5'.
   APPEND lt_rec_tab.
      lt_rec_tab-recextnam = fax_mail_number.
      lt_rec_tab-recesc = object_type.
      lt_rec_tab-sndart = 'INT'.
      lt_rec_tab-sndpri = 1.
      APPEND lt_rec_tab.
    lt_files-file = c_file.
    APPEND lt_files.
begin of insertion by faianf01
    hd_dat-objdes = header_mail.
    CALL FUNCTION 'SO_ATTACHMENT_INSERT'
         EXPORTING
              object_id                  = object_id
              attach_type                = attach_type
              object_hd_change           = hd_dat
              owner                      = sy-uname
         TABLES
              objcont                    = l_objcont
              objhead                    = l_objhead
         EXCEPTIONS
              active_user_not_exist      = 35
              communication_failure      = 71
              object_type_not_exist      = 17
              operation_no_authorization = 21
              owner_not_exist            = 22
              parameter_error            = 23
              substitute_not_active      = 31
              substitute_not_defined     = 32
              system_failure             = 72
              x_error                    = 1000.
    IF sy-subrc > 0.
    ENDIF.
end of insertion by faianf01
send email from SAPOFFICE
    CALL FUNCTION 'SO_OBJECT_SEND'
         EXPORTING
              folder_id                  = folder_id
              object_id                  = object_id
              outbox_flag                = outbox_flag
              link_folder_id             = link_folder_id
              owner                      = sy-uname
             check_send_authority       = 'X'
         TABLES
              receivers                  = lt_rec_tab
             note_text                  = lt_note_text
         EXCEPTIONS
              active_user_not_exist      = 35
              communication_failure      = 71
              component_not_available    = 1
              folder_no_authorization    = 5
              folder_not_exist           = 6
              forwarder_not_exist        = 8
              object_no_authorization    = 13
              object_not_exist           = 14
              object_not_sent            = 15
              operation_no_authorization = 21
              owner_not_exist            = 22
              parameter_error            = 23
              substitute_not_active      = 31
              substitute_not_defined     = 32
              system_failure             = 72
              too_much_receivers         = 73
              user_not_exist             = 35.
ENDIF.
ENDFUNCTION.
=================================================================================
z_send_email_fax
FUNCTION ZCBFS_SEND_MAIL.
""Interface local:
*" IMPORTING
*"     REFERENCE(SRC_SPOOLID) LIKE TSP01-RQIDENT
*"     REFERENCE(HEADER_MAIL) TYPE SO_OBJ_DES
*" TABLES
*"      LIST_FAX_MAIL_NUMBER STRUCTURE SOLI
*" EXCEPTIONS
*"      ERR_NO_ABAP_SPOOLJOB
DATA: vg_achou(1) TYPE n.
Fist part: Verify if the spool really exists
vg_achou = 1.
DO 60 TIMES.
    SELECT SINGLE * FROM tsp01 WHERE rqident = src_spoolid.
    IF sy-subrc IS INITIAL.
      CLEAR vg_achou.
      EXIT.
    ELSE.
      WAIT UP TO 1 SECONDS.
    ENDIF.
ENDDO.
IF vg_achou = 1.
    RAISE err_no_abap_spooljob. "doesn't exist
ENDIF.
client = tsp01-rqclient.
name   = tsp01-rqo1name.
CALL FUNCTION 'RSTS_GET_ATTRIBUTES'
       EXPORTING
            authority     = 'SP01'
            client        = client
            name          = name
            part          = 1
       IMPORTING
            type          = type
            objtype       = objtype
       EXCEPTIONS
            fb_error      = 1
            fb_rsts_other = 2
            no_object     = 3
            no_permission = 4
            OTHERS        = 5.
IF objtype(3) = 'OTF'.
    desired_type = otf.
ELSE.
    desired_type = ali.
ENDIF.
CALL FUNCTION 'RSPO_RETURN_SPOOLJOB'
       EXPORTING
            rqident              = src_spoolid
            desired_type         = desired_type
       IMPORTING
            real_type            = real_type
       TABLES
            buffer               = l_objcont
       EXCEPTIONS
            no_such_job          = 14
            type_no_match        = 94
            job_contains_no_data = 54
            no_permission        = 21
            can_not_access       = 21
            read_error           = 54.
IF sy-subrc EQ 0.
    attach_type = real_type.
ENDIF.
CALL FUNCTION 'SO_FOLDER_ROOT_ID_GET'
       EXPORTING
            owner     = sy-uname
            region    = ou_fol
       IMPORTING
            folder_id = l_folder_id
       EXCEPTIONS
            OTHERS    = 5.
fill out informations about the header of the email
CLEAR: g_document.
g_document-foltp     = l_folder_id-foltp.
g_document-folyr     = l_folder_id-folyr.
g_document-folno     = l_folder_id-folno.
g_document-objtp     = c_objtp.
g_document-objdes    = header_mail.
g_document-file_ext = c_file_ext.
g_header_data-objdes    = header_mail.
CALL FUNCTION 'SO_DOCUMENT_REPOSITORY_MANAGER'
       EXPORTING
            method      = 'SAVE'
            office_user = sy-uname
       IMPORTING
            authority   = g_authority
       TABLES
            attachments = lt_attachments
       CHANGING
            document    = g_document
            header_data = g_header_data
       EXCEPTIONS
            OTHERS      = 1.
folder_id-objtp = l_folder_id-foltp.
folder_id-objyr = l_folder_id-folyr.
folder_id-objno = l_folder_id-folno.
object_id-objtp = c_objtp.
object_id-objyr = g_document-objyr.
object_id-objno = g_document-objno.
link_folder_id-objtp = l_folder_id-foltp.
link_folder_id-objyr = l_folder_id-folyr.
link_folder_id-objno = l_folder_id-folno.
REFRESH lt_rec_tab.
LOOP AT LIST_FAX_MAIL_NUMBER.
    lt_rec_tab-recextnam = LIST_FAX_MAIL_NUMBER-LINE.
    lt_rec_tab-recesc = 'U'.
    lt_rec_tab-sndart = 'INT'.
    lt_rec_tab-sndpri = 1.
    APPEND lt_rec_tab.
ENDLOOP.
lt_files-file = c_file.
APPEND lt_files.
hd_dat-objdes = header_mail.
CALL FUNCTION 'SO_ATTACHMENT_INSERT'
       EXPORTING
            object_id                  = object_id
            attach_type                = attach_type
            object_hd_change           = hd_dat
            owner                      = sy-uname
       TABLES
            objcont                    = l_objcont
            objhead                    = l_objhead
       EXCEPTIONS
            active_user_not_exist      = 35
            communication_failure      = 71
            object_type_not_exist      = 17
            operation_no_authorization = 21
            owner_not_exist            = 22
            parameter_error            = 23
            substitute_not_active      = 31
            substitute_not_defined     = 32
            system_failure             = 72
            x_error                    = 1000.
IF sy-subrc > 0.
ENDIF.
send email from SAPOFFICE
CALL FUNCTION 'SO_OBJECT_SEND'
       EXPORTING
            folder_id                  = folder_id
            object_id                  = object_id
            outbox_flag                = outbox_flag
            link_folder_id             = link_folder_id
            owner                      = sy-uname
       TABLES
            receivers                  = lt_rec_tab
            note_text                  = lt_note_text
       EXCEPTIONS
            active_user_not_exist      = 35
            communication_failure      = 71
            component_not_available    = 1
            folder_no_authorization    = 5
            folder_not_exist           = 6
            forwarder_not_exist        = 8
            object_no_authorization    = 13
            object_not_exist           = 14
            object_not_sent            = 15
            operation_no_authorization = 21
            owner_not_exist            = 22
            parameter_error            = 23
            substitute_not_active      = 31
            substitute_not_defined     = 32
            system_failure             = 72
            too_much_receivers         = 73
            user_not_exist             = 35.
ENDFUNCTION.
=================================================================================
regards,
venkat.

Email not getting send: Error message 'No delivery to external email id

Hi All,
Whenever i am trying to send mail to external address from Business Workplace (Tcode: SBWP), it initially sets the status of the mail as waiting with message 'Will be sent after server date:server time'. But after 6 hours, its status changes to error with message 'No delivery to <external email id>.
When i checked in error log (in SOST), it displays the following messages:
1. Document sent
2. Wait for Communications service
3. No delivery to <external email id> (after 6 hours from Document sent/Wait for communications service time)
Please suggest me how to resolve this issue.
Thanks in advance.
Regards,
Shradhanjali Mishra

Hi Shane,
Extremely sorry for the late reply.
I asked the BASIS team to fix the issue.. and i think they did some configuration as a result of which i am not getting any error msg now while sending email.
I guess you also need to check with your BASIS team to fix this issue.
Regards,
Shradhanjali

Unable to send to external email recipients - Multi Tenant Exchange 2013 - MultiRole servers in DAG

Greetings all, I hope someone can help.
I have created a Exchange 2013 multi-tenant organization, with two servers, both multi-role - CAS and Mailbox roles.
Internal mail flow is fine (external email addresses can send to the domain).
External firewall port forwards ports 443 and 25 to the Internal DAG IP address.
There are two multi-role Exchange servers that are members of the DAG.
I am able to connect to OWA and ECP via https://externalIP/OWA and https://alias.domain.com/OWA
No SSL certificates have been purchased or installed yet.
Exchange URLs have not been changed since default configuration at install.
OWA and ECP works both internal and external.
External DNS works with SPF and PTR records correctly configured
Exchange RCA - Send test only fails with one Spam Listing (this Blacklist provider now flags all domains and you cannot ask to be removed)
Send Connectors are the default ones created during install. Receive connector is standard configuration with - * -
When sending email to an external address, I receive a failure notice
ServerName.test.corp.int gave this error:
Unable to relay
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.
More Info -
ServerName.test.corp.int
Remote Server returned '550 5.7.1 Unable to relay'
I have been troubleshooting this for many hours with no progress.
I have created new Send Connectors for the server that is advising that it is unable to relay, but they have all failed.
I have tried setting the Internal IP address for Exhange Server 1 (Exchange Server 2 reports failure), with most combinations of Security (Anonymous, Exchange Users, etc).
I have also tried with the IP range 192.168.11.0/24 to allow the whole the subnet, I still receive the unable to relay failure notice.
I have tried this guide - hxxps://glazenbakje.wordpress.com/2012/12/30/exchange-2013-how-to-configure-an-internal-relay-connector/ - with different combinations, still no resolution.
I am at a loss as to why I can't send out with the default configuration. I would assume that email would flow out without any changes, but this does not happen.
Can someone please assist before I lose my sanity.
Thanks in advance,
Terry

Greetings all, I hope someone can help.
I have created a Exchange 2013 multi-tenant organization, with two servers, both multi-role - CAS and Mailbox roles.
Internal mail flow is fine.
Incoming mail from external senders is also fine. -
external email addresses can send to the domain).
External firewall port forwards ports 443 and 25 to the Internal DAG IP address.
There are two multi-role Exchange servers that are members of the DAG.
I am able to connect to OWA and ECP via https://externalIP/OWA and https://alias.domain.com/OWA
No SSL certificates have been purchased or installed yet.
Exchange URLs have not been changed since default configuration at install.
OWA and ECP works both internal and external.
External DNS works with SPF and PTR records correctly configured
Exchange RCA - Send test only fails with one Spam Listing (this Blacklist provider now flags all domains and you cannot ask to be removed)
Receive Connectors are the default ones created during install. Send connector is standard configuration with - * -
When sending email to an external address, I receive a failure notice
ServerName.test.corp.int gave this error:
Unable to relay
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.
More Info -
ServerName.test.corp.int
Remote Server returned '550 5.7.1 Unable to relay'
I have been troubleshooting this for several days with no progress.
I have created new Receive Connectors for the server that is advising that it is unable to relay, but they have all failed.
I have tried setting the Internal IP address for Exhange Server 1 (Exchange Server 2 reports failure), with most combinations of Security (Anonymous, Exchange Users, etc).
I have also tried with the IP range 192.168.11.0/24 to allow the whole the subnet, I still receive the unable to relay failure notice.
I have tried this guide - hxxps://glazenbakje.wordpress.com/2012/12/30/exchange-2013-how-to-configure-an-internal-relay-connector/ - with different combinations, still no resolution.
Even more info - Further troubleshooting -
I found my one of my Exchange servers had an extra NIC. I have since added a second NIC to the other server, so now both Exchange servers have dual NICs. I removed the DAG cleanly and recreated the DAG from scratch, using this link -
hxxp://careexchange.in/how-to-create-a-database-availability-group-in-exchange-2013/
The issue still exists, even with a newly created DAG. I also found that the Tenant Address Books were not 'applied'. I applied them but still no resolution
I think the issue is related to multi-tenant configuration even though the error says that it can't relay. The unable to relay message can appear when sending from a domain that the Organization does not support. Like trying to email as [email protected]
when you domain name is apple.com - But through extensive research I still can't resolve the issue.
Can someone please assist before I lose my sanity.
Thanks in advance,
Terry

Support Desk Message Creation in SOLUTION MANAGER through External Emails

Hello Experts,
                    I am a ABAP Developer , as mentioned in subject, my part is to Create support desk message in solution manager,through external Emails like outlook Express . To do this task i am in need of more information about some componenets which are used in solution manager support desk Message.
      My Doubts are,
1) What is the use of Ibasecomponent in Message Creation?
2) What if the ibasecomponent is mentioned as a defaut value ' 24 ' ( i.e is the ibasecomponent for solution manager - support desk ) ?
3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
     If anyone has already worked with this subject, please give me some suggestions ASAP.
Thanks in Advance,
Mohana

Hello Mohana,
Let see if I can explain this well:
1) What is the use of Ibasecomponent in Message Creation?
When you define a Solution in the SOLMAN, you need to update your Ibase
Edit->Initial Data transfer for Ibase
This create a tree structure in the ibase IB52, as you can see in the attachment.
You get a componet number for SID-Client
You can configure the SOLMAN in a way that when a message arrives from
<System ID> <Installation Number> <Client> <User Name>
this is what solman knows from a message comming from a satellite, them you
know directly from which component/ibase the message has been received.
This is important data, the component/ibase, for reporting issue, for assigning this component to a sold-to-party (being in IB52, left tree, select a system and go to Goto->Partner you can assign a Sold-to party BP there for example)
2) What if the ibasecomponent is mentioned as a defaut value ' 24 '
By default the SOLMAN system has a Intalled base 01 already created for being used and maintained "automatically":
being in dswp, solution : Edit->Initial Data transfer for Ibase
If not you msut maintain the ibase manually from IB52, this is also possible.
The Ibase 01 is a prconfigured iBase for being used for the SOLMAN application.
Tink that the SOLMAN system is built up a CRM system, so the IBase is CRM matter. SOLMAN is only using some CRM applications to build the Service Desk scenario for example.
I3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
Ibase is required
Hope this helps,
Dolores

SharePoint Workflow doesn't send notifications to External Email address when Trusted Identity Provider enabled.

SharePoint Workflow send the notification to External email address fine but do not work when Trusted Identity Provider/SSO feature Checked. Please Advice!

Hi,
I am trying to involve someone familiar with this topic to further look at this issue.
Regards,
Rebecca
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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TechNet Community Support

Alert content in the external email sent

Hi,
I have two requirements related to Alert Monitor.
1. We want to send the Alerts generated to group of external email IDs - How to configure that? Currently we are able to send the email to only one email ID only.
2. Also the content of the Alert sent in the email is not as required. We want the Alert email sent to external email ID should look like or contain the information as close as in the Alert seen in the Alert monitor. We want to include the info like Product, Location, Order Number, Qty, and the Alert message.
Please let me know how to configure the above things.
Thanks and Regards,
Shivanand Gangamwar

Hello Shivanand,
I would reckon, this will be an enhancement of the existing functionality to send Alerts to multiple mail ids as standard SAP does not have that functionality.
I would like you to include the option of adding multiple mail ids while sending the Alerts. The data will be stored in Table: /SCMB/ANOTP, field: SMTP_ADDR.
Also, it would be advisable to schedule a background job and release it to run every 5 minutes for the program: RSCONN01 with Address Type as "*" and set the remaining parameters as per your requirements.
Hope this will give you a hint to solve this issue.
Many thanks,
Amit Sen

External email suddenly not being received

I have read through a bunch of these, but can't seem to find exactly what I have going on.
The server consistently stops receiving email from outside the domain after about an hour of restarting it. I found that restarting the microsoft exchange transport service fixes it in the same way that restarting the server does.
This issue began after I ran windows update on the mail server, then updated the exchange certificate. I rolled this back to troubleshoot with no luck; it had been reporting that the ssl cert was about to expire in the system logs; i tried to self sign temporarily.
I notice the backup system (unitrends) isn't succeeding every night. It throws errors every morning that says this: "(id 19364) Unable to perform backup operation, detecting that selected 'Microsoft Exchange Writer' is in failed state!" Is this
related? The whole server seems fubar to me.
Does anyone have any kind of material to help me troubleshoot this? Strangely, I can restart the transport service and it will receive external email for a few hours before pooping out again.

If I run a test on the microsoft remote connectivity analyzer, it says there isn't enough storage (see below for report). Looking at the hard drives, the previous admin has cut it up into 4 sections. System (c:) 54gb/3gb free; exchange info store (e:)499gb/180gb
free; exchangeApps (f:) 15gb/2gb free; and lastly transaction logfiles (g:) 349gb/57gb free.
Attempting to send a test email message to [email protected] using MX mailbox.domain.org. Delivery
of the test email message failed.
Additional Details
The server returned status code 452 - Insufficient system storage. The server response was: 4.3.1 Insufficient system resources
Exception details:
Message: Insufficient system storage. The server response was: 4.3.1 Insufficient system resources
Type: System.Net.Mail.SmtpException
Stack trace:
at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response)
at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode)
at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Exchange.Tools.ExRca.Tests.SmtpMessageTest.PerformTestReally()
Elapsed Time: 5300 ms.
Your system drive is way too small. Either increase it( virtual? ), clear out some space, or move the transport database to another drive with space:
http://technet.microsoft.com/en-us/library/bb125177(v=exchg.150).aspx
If this Exchange 2007:
http://technet.microsoft.com/en-us/library/bb124343(v=exchg.80).aspx
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

ICal Server external Email Invitations Not working for names with umlauts!!

Hi,
I was testing external email invitations with iCal Server on Lion Server and encountered that if a Name that can Be resolved via iPhone or mac addressbook or even the sending iCal Account contains an umlaut something like this show up in iCal Server error log:
2011-09-26 17:01:18+0200 [-] [mailgateway] 2011-09-26 17:01:18+0200 [-] [twext.web2.server#error] [Failure instance: Traceback: <type 'exceptions.UnicodeDecodeError'>: 'ascii' codec can't decode byte 0xc3 in position 90: ordinal not in range(128)
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:388:errback
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:455:_startRunCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:542:_runCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:1076:gotResult
2011-09-26 17:01:18+0200 [-] [mailgateway]      --- <exception caught here> ---
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:1018:_inlineCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/python/failure.py:350:throwExceptionIntoGenerator
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twistedcaldav/resource.py:310:renderHTTP
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:1018:_inlineCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/python/failure.py:350:throwExceptionIntoGenerator
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twext/web2/static.py:127:renderHTTP
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:1018:_inlineCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/python/failure.py:350:throwExceptionIntoGenerator
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twext/web2/resource.py:109:renderHTTP
2011-09-26 17:01:18+0200 [-] [mailgateway]      /System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python /twisted/internet/defer.py:1020:_inlineCallbacks
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twistedcaldav/mail.py:334:http_POST
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twistedcaldav/mail.py:958:outbound
2011-09-26 17:01:18+0200 [-] [mailgateway]      /usr/share/caldavd/lib/python/twistedcaldav/mail.py:1199:generateEmail
2011-09-26 17:01:18+0200 [-] [mailgateway]      ]
2011-09-26 17:01:18+0200 [-] [caldav-1] [AuthorizedHTTPGetter,client] [twistedcaldav.scheduling.imip#error] Could not do server-to-imip request : <twistedcaldav.scheduling.imip.ScheduleViaIMip object at 0x103c65ed0> 500 Internal Server Error
2011-09-26 17:01:18+0200 [-] [caldav-1] [AuthorizedHTTPGetter,client] [twistedcaldav.scheduling.scheduler.ScheduleResponseQueue#error] Error during PUT for mailto:someemailaddress@yourdomain: iMIP request failed
And No Email is send!
If changing the Umlaut ü to something like ue in the Sender or Receiver Name everything is alright!
Thank you Apple for obviously Not testing Lion Server for international use :-/
Maybe this help someone else who is using umlauts with iCal Server external Email invitations
Regards
Eldrik

Hello Daryn,
Thinks for commenting. I am very upset that Apple just said "No" when I asked for this to be fixed. There appears to be no way to submit this as an official bug that keeps ical from running.
Apple actually had me reinstall my whole server and the issue was still there and then they just said "Oh, well I will email someone about it.".
This is the first time Apple has stunk it up in my books. This is bad support for Server.
Brad

Ical server invitations to external email adresses are sent from "user"@localhost.localdomain

Hello,
I have quite a bad time getting the ical server in OSX 10.7 server to work correctly.
If I invite a co-worker who also has an account on the server, everything seems to be fine.
When I invite someone with an external email address, an email is sent to the given address, but the sender address is not my Adress but "MyName" @localhost.localdomain.
Besides the fact, that this looks quite strange for a corporate company to send emails like this, some receipients who use outlook cannot accept these invitations.
Unfortunately I cannot find any settings where I could change this behaviour.
The ical server is configured to connect to an external email service with its own email address.
Can anybody help?

Hi,
Is there only a single user encounter this issue?
If only a single user has this issue, try to move the mailbox to another database and check the result.
Thanks.
Niko Cheng
TechNet Community Support

Email Issues / Customer Service????

I recently switched my web hosting to BC and the system automatically switched email hosting to BC. However, I use goDaddy for my email hosting. So I made the correction to the mx record in my BC panel, but it still has not propagated entirely. So I still do not receive some emails. IT HAS BEEEN OVER THREE WEEKS!
I've contacted Adobe 3 times about this issue and the problem has not been resolved. Is there a customer service phone number I can call? More specifically, I would like to talk with someone who can solve my problem. Godaddy's customer service is unmatched. Anytime I call them my issue is resolved immediately, on the phone call. However, with Adobe they seem to direct you to chat which is not very helpful. During a chat session I was transferred to different reps three times over a 30 minute chat and my problem was still not resolved. I sent an email and it took 2 days for a response. Patience is running thin.

Hi Quigley,
Unfortunately BC does not offer phone support. However, in order to achieve what you are trying to do and set up your domain so that mail points to Go Daddy’s mail server, you will need to do the following:
Log into the admin console of your site > Site Settings > Site Domains
Ensure you've selected external email service
Then click More Actions > New MX record and add these two MX records to your site:
TTL: 1 Hour, Priority: 10, Mail Server: smtp.secureserver.net
TTL: 1 Hour, Priority: 20, Mail Server: mailstore1.secureserver.net
Once you have done this, your domain will now be pointing to Go Daddy’s mail server.
If still having troubles please provide your site so we can assist further.
Kind regards,
-Sidney

Exchange 2013 not receiving internal and external emails ..

I have a coexistence of exchange 2007 and exchange 2013 ..2013 mailboxes where able to receive and send mails (internal and external) but suddenly the mail flow has stopped.
Mail flow status
2013 to 2007 = OK
2013 to internet = OK
2013 to 2013 = OK
2007 to 2013 = FAIL
Internet to 2013 = FAIL
incoming internet mails return the NDR below
Diagnostic information for administrators:
Generating server: mydomain.com
[email protected]
Remote Server returned '< #4.4.7 smtp;400 4.4.7 Message delayed>'
What could be a possible reason for this?
Cheers guys ..
..forever is just a minute away*

Hi Richard,
Thank you for your question.
When there is a coexistence of Exchange 2007 and Exchange 2013, external email will be sent and received by Exchange 2013.
4.4.7 means message expired, message wait time in queue exceeds limit, potentially due to remote server(your Exchange server ) being unavailable.
If your organization has correct MX record in ISP. We could refer to the following link to check if MX record is correct:
http://technet.microsoft.com/en-us/library/aa998082(v=exchg.65).aspx
If we could telnet Exchange server by the following command: telnet mail.domain.com 25
If there is a receive connector on Exchange 2013 to receive Internet emails, we could create a receive connector to receive message from the Internet by the following link:
http://technet.microsoft.com/en-us/library/jj657447(v=exchg.150).aspx
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim

One Exchange Mailbox not receiving external email

DustinB3403 wrote:Do you have a split environment with AD onsite and Exchange hosted (It looks as though you do).I would check his AD account and see if a proper email "[email protected]" exists in the Email Address field.If it doesn't or is like "[email protected]" delete the account and recreate it.All email is on premise. He has the proper email address setup. We have 3 domains running through our exchange server, and when I set him an alias with another one of the domains, mail seems to flow properly, but only to the alias.
Viper One wrote:If it's a new user I'd just go ahead and removed the records and just recreate the account from scratch
I think I'm going to try this. Ill let everyone know how it goes.

Viper One wrote:You had a look on the Tracking Logs ???Check if you can see anything coming to that email address and what is happening with those emails.Im checking the tracking logs now. We can send email to the user internally without problems.
DustinB3403 wrote:Have you checked the settings on the account to be able to receive external email.Check herehttp://www.cryer.co.uk/brian/msexchange/exch_howto_disable_delivery.htmThere is an option on the user account to select who can send emails to this account that is likely the cause of your issues.I have checked this...
Looks good to me.
Ive set this account up just like all the others.

DBMS_NETWORK_ACL_ADMIN package - email issue

I have migrated from 10g to 11.1.0.6 on Linux and have used the DBMS_NETWORK_ACL_ADMIN to get over security issue of sending external emails.
Problem is despite the fact the emails are coming through, each email contains html code and the email is coming through as plain text and is not html formatted.
When I extract the text and place into a browser, the browser displays the page correctly, so no problem with the html code, therefore can anybody identify for me why the email is coming through as plain text?
I should add that in 10g emails were coming through in the correct html format so there is obviously some setting I am missing.
Thanks

Refreshing this issue and hoping for some guidance.
thanks

Block External email to DG not working

Hi,
I have enabled "Require that all Sender are authenticated" for a DG group to restrict external email coming to this address but it is not working.
I have tested this with different DG and have same issue.
Also when I restrict the DG to accept email from specified users in our domain it works fine internalyy and block it for usrs which are not in the list but still accept email from external domain.
Does this have anything to do with "Receiver connectors"?

Hi Vala,
Thank you for your question.
Did you create a new distribution group to check if the issue persist?
Did this distribution group migrate from Exchange 2007 or former?
In previous versions of Exchange, by default, no recipients were configured to require all senders to be authenticated. Therefore, any distribution groups that we migrate from a previous version of Exchange won't have this restriction configured.
We could refer to the following link:
https://technet.microsoft.com/en-us/library/bb124405%28v=exchg.141%29.aspx
Please tell us what is your transport rule? Including detail steps:
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

External email issue

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