Email Issues / Customer Service????

I recently switched my web hosting to BC and the system automatically switched email hosting to BC. However, I use goDaddy for my email hosting. So I made the correction to the mx record in my BC panel, but it still has not propagated entirely. So I still do not receive some emails. IT HAS BEEEN OVER THREE WEEKS!
I've contacted Adobe 3 times about this issue and the problem has not been resolved. Is there a customer service phone number I can call? More specifically, I would like to talk with someone who can solve my problem. Godaddy's customer service is unmatched. Anytime I call them my issue is resolved immediately, on the phone call. However, with Adobe they seem to direct you to chat which is not very helpful. During a chat session I was transferred to different reps three times over a 30 minute chat and my problem was still not resolved. I sent an email and it took 2 days for a response. Patience is running thin.

Hi Quigley,
Unfortunately BC does not offer phone support. However, in order to achieve what you are trying to do and set up your domain so that mail points to Go Daddy’s mail server, you will need to do the following:
Log into the admin console of your site > Site Settings > Site Domains
Ensure you've selected external email service
Then click More Actions > New MX record and add these two MX records to your site:
TTL: 1 Hour, Priority: 10, Mail Server: smtp.secureserver.net
TTL: 1 Hour, Priority: 20, Mail Server: mailstore1.secureserver.net
Once you have done this, your domain will now be pointing to Go Daddy’s mail server.
If still having troubles please provide your site so we can assist further.
Kind regards,
-Sidney

Similar Messages

ERROR on when submitting email into customer service ????

So trying to get a email into customer service, and am getting error code that need to avoid using all these symbols like +=<> and others and I have gone through taken out all of them and still nothing, and have retyped it and I can't seem to get it through. This is now what I had written but can't get it to send cause of error still WHY??
Can you tell me how to get the PRICE GUARANTEE that when I initially ordered service was advertised. I now see same Triple PLan being advertised and offered at 89 with 300 Visa Card and when I ordered service was at 99 with 200 card so trying to see how to get price reduction on my bill of the 10.00 and also the pro rated month credit discount for the difference 100 Visa. Also been having ongoing complaint about when signed up for service that being told not eligible for Visa Card due to being told month discount I received instead of the Visa Card promotion, and was told I received and confirmed a email on this but having research my email account, have yet to find this such email, and was trying to also have this sent to me again since I cant find it and dont recall it either

I'm so sorry you're having issues submitting an email- how very frusterating! Let me check into some alternatives for you.
Either I or one of my colleagues will be back with suggestions soon.
Thanks,
Heather

EMAIL FOR CUSTOMER SERVICE

The website has apparently changed and I'm finding it very difficult to navigate around. I cannot find the email for customer service so I can set up payment arrangements.
Anyone have a clue?
TX!

I was looking for an email for customer service too. I'd rather email them than talk to 20 different people who give 50 different answers. They have no incentive for loyal customers. I went in to upgrade my phone to an Iphone 5. I have unlimited data for many years at a great price and my son does too. So when I went in to upgrade, they told me that it would eliminate my unlimited data price that I've had for years (about 10 years) and have to pay the price it is now, per gig or whatever they call it. They said the old plans are no longer "grandfathered" in when you upgrade. Seriously?! So I did not upgrade my phone. I was with Airtouch Cellular before Verizon took it over. That tells you how long I've had the same number and been a loyal customer (even though I get so frustrated at times).
I'm just too lazy to switch...but now am seriously thinking about it. T-Mobile offers "Loyalty Plans" and gives their customers rebates and credit and FREE upgrade on smartphones. My co-worker got a nice incentive to stay with them for over 5 years. I spoke with Sprint and they were great and offered to keep my price that I've had for unlimited data and same for my son's phone. Now why can't Verizon do that? I only wish the corporate offices would read this to see how frustrated their customers are.

It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.

It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.

Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on.

My Email to Customer Service

Just popping in to broadcast my dissatisfaction with Creative MP3 players, specifically their Zen Micro.
After 5 years of buying Creative products exclusi'vely, I am very close to moving to the iPOD camp. In the last 2 years, Creative has introduced WAY too many MP3 player variations to the market in an effort to compete with Apple, and it's obvious that they're not testing thoroughly.
For the second time in less than a year, my Zen Micro 5GB needs to be returned for repair or replacement. The process is tedious and in most cases costs between $20 and $50 for shipping and a repair estimate. Luckily the product is still under a year warranty, but not for much longer.
I am posting my email to customer support on this board in hopes that it will draw some extra attention and if nothing else, make people think twice before buying a creative MP3 player. I have given the support and service team one last opportunity with this email to re-establish my trust in their products.
I will post updates to this incident on this forum as they occur.
Below is a copy of the email sent to customer support:
================================================== =========================
ATTN: Customer Support.
I am a very frustrated Creative customer. About 3 months ago I returned my Zen Mirco due to a faulty hard dri've. It was replaced and has been working fine until today.
After connecting the Zen Micro to the computer, the battery power icon changes to the charging icon and then the player freezes. The computer never responds or recognizes that the device is connected. If I reboot the player it works fine as long as it is not corrected.
I have the latest versions of firmware/drivers/software installed.
I have the tried disk cleanup and format options of the recovery mode. I have also tried all 4 USB ports of my PC as well as the USB ports on another PC. I have tried multiple cables. I have tried connecting the player to a PC without the drivers installed.
The only thing I HAVEN'T tried is reloading the firmware, which I'm sure will make matters worse.
At this point, I have a player that works as long as it's not connected but now that I've formatted the disk, there's nothing to listen to.
Obviously my only hope is to return the player AGAIN for repair/replacement, but I have to stress that I am starting to lose my patience with Creative products. I have been purchasing Creative MP3 players since the first 6GB jukebox and no player has given me as much trouble as this Zen Micro. Creative is very close to losing another customer to iPOD.
Please let me know how this can be resolved as quickly as possible.
Thank You,
Christopher Bellis
================================================== =========================

I've had similar behaviour from my Zen after updating to latest set of firmware/drivers and ap
ps.
It will not transfer more than 50-60 mp3's before going into a bad lock up that can only be corrected by removing the battery and the player may or may not recover from that. I too have tried install/reinstall, firmware reloads, .x versions and 2.x versions - none of it works on any of the usb ports of 3 different computers. I've had a long exchange with customer support - they have yet to admit there is any issue with the latest firmware/software - my experience shows there has to be - at least when mixed with something that's present on my 3 machines.
My latest email to them reads as follows:
Thanks for the clarification and list of files to install. I've followed through what you said on two different computers and can still produce lock-ups of the Zen when transferring my files. I still suspect there is some bad interaction between the firmware and the driver once a sufficient volume of data has passed through the connection. If I que up 20 songs to transfer, it will do about 60 and lock up.
If I Clean Up and Reboot the Zen it will lock up as soon as the first or 2 songs are tried to be copied over unless I leave it overnight or some long period of time and also reboot the computer.
Is there some internal soft/hard reset that happens with the Zen Micro a few hours after it is last turned off? Is there something happening to the player while it sits there in a Docked State - something like a power-saving feature that's crashing the driver?
I am really frustrated and would like to hear from you that there may be something wrong with the software that will be fixed with a next release - if that's not the case I would like to know how I can return my player. Or perhaps you can ship me the firmware that was originally on the device - I have the old driver that was on the initial CD that came with it.
My device details are:
Model: DAP-MD0004
S/N: xxxxxxxxxxxxxxxxx
If I have no luck with that - I am sending the thing back.

Email for Customer Service for B210A Printer

I have tried to enter my serial # and product # to no avail to get an email address for customer sevice. Can someone just give me an email address for this printer that I purchased on Sunday?

phone number for an HP web printer? I just bought a 5520 all in one web/photo printer and after getting apps printed daily that I did not order (or didn't know were added) using up ink daily, freely printing on my printer, after three days and I cannot count the hours trying to resolve this issue, I would say the telephone number for Customer Service, or email address should be: (555) DON't EVER BUY HP PRINTER AGAIN. If I cannot get a human to answer or take care of this problem, my printer will go out on the roadside with a great big sign on what is left of the "parts" with the same message, and I will put a bumper sticker on my Camry, too!!!! Worst service for probem solving ever!!!!!!! Les1ie

Phone issues/customer service

Your phone system and customer service SUCKS. It would be really nice if you added a "customer service" option to your main menu! Yesterday evening, I was called to ask a question and got disconnected twice. On the third attempt, I was on hold for 27 minutes and some change. All this just to ask a simple question. Today I called the billing department only to have the call disconnected AGAIN! And your customer service representatives don't even have the decency to make a return call. You need to fix this junk. It's bad enough you keep raising your prices. At least have a good customer service department and better phone service when customers call in.

Hi bnmotorsgt,
Apologies for the issues with the phone lines. What question can I answer for you?

I would like to send an email to customer service

Duplicate post - please see:
https://community.verizonwireless.com/thread/823587
Message was edited by: Admin Moderator

Hi, Fredstrong3,
No need to circle back here to the Community; continue past this step.
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested.
Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and
Proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page).
You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail. If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Does anyone have an email for Customer Service?

I paid for a montly subscription to creative cloud, made sure I didn't sign up for auto renewal and I was still charged for two additional months beyond the month I needed. Now I would like a small refund and find it impossible to get a hold of someone! I "chatted" online with a lady for over 1 HOUR, she could barely understand what I needed, clearly confused and unable to help with a $36 refund! At the end of that chat, she gave me a 1-800 #, which ended up being the sales dept. I explained my ongoing issue and asked for a refund and the guy actually had the nerve to try to sell me additional products for a good 20minutes until he said neither him nor his manager had authority to issue refunds. I was THEN transfered to the billing department where a recording came on and said there was a 2 HOUR phone wait. By then, it was already 6:00, they close at 7:00. I waited for 1.5hrs and still nothing, so I gave up.
Does ANYONE have an email of someone at Adobe that could help me, this is beyond ridiclous yet genuis on Adobes part because they literally make it impossible to get a refund for anything. I gaurentee this happend to a lot of customers who sign up for month to month, again I went online and made sure I wasn't on auto renewal! So Shady!
Thanks in advance for any insite and beware future consumers wanting to sign up for this service!

Hi there, I will process your refund now. You should see the funds within 10 days. I also checked to make sure your subscription has been properly turned off- no auto renew! Please let me know if I can help with anything else. Thanks, Madison

How can I email to customer service at apple store online -Singkapore?

I have ordered iPhone 4s from Apple store online-Singapore,reference order number W27****918 and W23*****47 and I received 3 black iPhones' already. But I need receipt bill with signature from Apple store. But I could not email my request to Apple store. I tried to call but I did not get any good answer, probably the problem from language.
Please give me an email address of Apple store online-Singapore!!!

The Apple Stores don't have published email addresses that I know of. You can, though, find out how to view and print an invoice yourself here:
http://store.apple.com/sg/help/viewing_changing_orders#invoice
Otherwise you'll have to talk to them by phone. If there's an issue with language, you may wish to enlist the help a friend who speaks the appropriate language.
Regards.

Security deposit issue: customer service saying it is never possible to get it back

To anyone who might be able to straighten things out here,
first of all, I am not asking for a security deposit back right away. I was just asking for a possibility of getting my security deposit back and on which condition I can get it back. However, when I called up (800)-922-0204 and spoke with counselor after waiting half-an-hour, she told me I am unable to get security deposit back at all since it is non-refundable to anyone. I questioned her why is it called a deposit in such case, and she kept on insisting that security deposit is something I pay in the beginning to open up an account and it cannot be returned at all. I was puzzled since the guy at the retailer shop and he told me I can probably get the deposit back at some time later and check the estimated date to get the deposit back if I called the number specified above and talked to a counselor.
So I checked up the answers posted up in this forum and figured out that indeed security deposit is returned after certain criteria is met. I was really irritated and upset, but that's something I have to deal with, so I'll pass on that. Following are my conditions on Verizon account and I hope someone can tell me when I can possibly get the deposit back and/or where I can get such info.:
I first opened up my account in Verizon 4 years ago with $400 deposit (Aug. 2014). Then, as a Korean male, I had to go back to my country to serve in military service that I had my account suspended for about 3 consecutive years. (Thanks to the Verizon retailer who helped me out at Oakdale Mall.) The first condition to get the security deposit back was "to have 12 consecutive monthly bills paid without delay (No suspensions while doing so)" and I know it was not done since I suspended my account at around 10th month (June 5th, 2011). I re-activated my account with a different phone and a plan on Aug. 30th, 2014 and the guy at the Verizon service center in Vestal, NY told me to check when I can possibly get my security deposit back.
Sorry to leave such a long message here but I guess I am not good at summarizing things here. Please take the pain and help this poor kid out.
Thanks to y'all who reads it & leaves a possible answer to my question.

First of all, I assume you have a misprint and you opened your account ~4 years ago in August of 2010, not 2014(1 month ago).
Next, it appears you had your account suspended for 3 years after completing only 10 months of service and have recently re-activated the account.
If the above information is correct in your case, I would assume you will get your deposit back 12 months after reactivating your account without any further suspensions and/or late payments. So I would guess you will be eligible to get your deposit back in August, 2015.

HT3702 how can i email itunes customer services

to whom may it concern,
iam writing because there were an unauthorized purchased for an appt game that i was not aware of. iam asking if you can please cancel the transaction and refund my money.
thank you
pls contact me at my email add

You are not communicating with Apple when you post here. Almost everyone who will reply is, like me, just a fellow user. To contact iTunes Support click the Support tab above and then the Get Started link in the Contact Support area and follow the instructions.
Regards.

Poor Customer service unauth charges iTunes over Paypal

I just thought I would share this exchange with the community. Do yourself a favor and remove your billing method from iTunes. You can expect this treatment when it occurs. Not only does it say that iTunes takes no responsibility for your account being insecure, it also displays a singular lack of understanding on their customer service rep's part. Again, this transaction occured with Paypal as the method, not a credit card. I've since changed all my information.
From: [email protected]
To: *****************
Subject: RE: iTunes Store Account and Billing; Follow-up: 144079905
Date: Sun, 20 Mar 2011 09:42:20 -0700
Dear ****,
It’s Abhi here again and I hope this message finds you doing well.
I completely understand your frustration with the unauthorized purchases that were made with your iTunes Store account.
Dealing with unauthorized purchases is not something Apple takes lightly. I'm sorry that I can't resolve this for you myself, but under the circumstances the iTunes Store can't reverse the charges for those purchases without chargeback orders from your payment card issuer.
Please ask your card issuer to cancel the card, investigate the security of your account, and send chargeback orders to the iTunes Store. If you have any more questions about this, please don't hesitate to let me know.
Sincerely,
Abhi,
iTunes Store Customer Support
Please Note: I work Thursday to Monday
7:00 AM - 4:00 PM CST
Thank you for allowing me the opportunity to assist you.
Hi Abhi,
Thank you but you haven't answered my question regarding the charge. Will iTunes be responsible for this or do I have to approach Paypal?
From: [email protected]
To: *****************
Subject: RE: iTunes Store Account and Billing; Follow-up: 144079905
Date: Sat, 19 Mar 2011 18:38:39 -0700
Dear ************,
It’s Abhi here again and I hope this message finds you doing well.
Thank you for submitting the requested information. We verified your account information and reenabled your iTunes account.
Please change your account password and security question immediately. Changing the password and security question will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. You can change your password using this website:
https://appleid.apple.com
To update your security question, click "Return to My Apple ID" after resetting your password. Then click Manage Your Account, sign in, and choose the "ID and Password" tab. Be sure to enter a security question to which only you would know the answer.
To create a strong password and increase your account's security, I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/HT4156
Thank you for the patience and understanding. Have a great day!
Sincerely,
Abhi,
iTunes Store Customer Support
Please Note: I work Tuesday to Saturday
10:00 AM - 7:00 PM CST
Thank you for allowing me the opportunity to assist you.
**** Abhi,
I have already changed the password. I would like to reactivate the account. However, this does not fix the fact that I had a 30 dollar illicit charge. This was done through paypal which my account was previously set up for and not a credit card - are you suggesting I contact them about refunding the money? I would expect that since the agreement is through your Apple that your company would cancel the gift certificate and refund the money. By the way... I have not put my iTunes information in any other account other than iTunes itself and purchases for giftcards cannot occur through anything other than iTunes with . I have no idea how someone could have gotten my information.
My information is as follows to your questions below:
1) Old billing address: *****************
2) Previous purchase information (from my personal e-mail); I believe this was my last purchase:
Purchase Details
From: [email protected]
To: *****************
Subject: Re: iTunes Store Account and Billing; Follow-up: 144079905
Date: Sat, 19 Mar 2011 15:58:10 -0700
Dear Shannon,
Thank you for contacting iTunes Store Support. My name is Abhi and I am glad to assist you today.
I understand that you are concerned about the unauthorized purchases that were charged to your credit card. I can certainly realize how disappointing it can be when something unusual happens like this and I sincerely apologize for any inconvenience this may have caused you.
To prevent further purchasing, I have disabled your account and have disallowed your credit card from being used on the iTunes Store. Please note that you can enable your iTunes Store account in the future by providing specific information to iTunes Store support as described at the end of this email.
I urge you to contact your card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances, the iTunes Store cannot reverse the charges for those purchases without your card issuer initiating the refund request.
I strongly recommend you change your account password immediately. Changing the password will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. To increase the security of your account I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/HT4156
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
If you would like your iTunes Store account to be enabled, please reply to this email with the following information:
1) The billing address listed on the account, and
2) One of the following:
- the order number of your most recent purchase
- the name of any item you've purchased using this account
I will use the information you provide to investigate the possibility of enabling your account. Please note this investigation could take several days.
Thank you for the patience and understanding. Have a great day!
Sincerely,
Abhi
iTunes Store Customer Support
Please Note: I work Tuesday to Saturday
10:00 AM - 7:00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : *****************
Customer Last Name : *****************
email :***************
Web Order # :
Support Subject : iTunes Store Account and Billing
Sub Issue :
See additional info below
OS version: Windows XPSP2+
Country: US
iTunes version: iTunes 10.2
Apple ID: *****************
Specific request: I have unauthorized purchases on my account
Order number: *****************
Details:
Hello,
I got an e-mail this morning noting that I authorized a gift certificate purchase for 30 dollars at 5:24 AM. I did not authorize this purchase, however. I will be changing my pass word for this account (I've already deleted my credit card information). Can you cancel this purchase? How do I proceed?
Regards,
TrackID: 14035387

I have had a similar issue with Customer service and am still trying to get it resolved. I had unauthed charges on one of my 2 iTunes accounts but it was credit left over from a redeemed gift card. I have no credit card attached to my account. I let iTunes know and they disabled the wrong account. After 2 weeks of emails with customer service it appears that I will be getting the money added back to my account. They said it would take 3 to 5 business days. The account that was disabled is still disabled with no updates from iTunes. From what I see in your post the responses I got are the same. They must be working from a script.

HP customer service has become worse than McDonald's(if they ever had one)!!!

I HAD been a very loyal customer of HP products & used to highly recommend it to friends & colleagues - even over Macs!
recently I ordered a very high end customized model with a coupon...within a week I found a cheaper coupon with more add-ons included. Since I had a custom built laptop it would take 2 weeks to build it & I called within a week & asked for the discount.
To my astonishment the Rep told me she could see the new customized model (I made it exactly the same configuration) in my cart with the discount but I would have to CANCEL my old order & rebook it to get the discount. She informed me it takes 3-5 business days to reverse the charge on my card (working with a large hotel I know it can take 2-3 weeks sometimes).
I asked to speak to her supervisor...who was very unhelpful & on top was very VERY unprofessional which made me make the decision of CANCELING the order right away. He gave me a hard time to cancel. He told me I had to wait until I get the laptop delivered (it won't be built for another week) & I would have to send it in & than get a refund!!!!!
I asked for his supervisor who was the same as him..Equally unhelpful!! I emailed the customer service as well..But all of them want to give me some stupid promotions & are sorry for inconvenience (the same old standard drafted automatic sorry email)
Should complaining to Better Business Bureau be the next step???

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
http://welcome.hp.com/country/us/en/wwcontact_us.html
This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
Thanks!
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation

Every time iTunes comes up in my MAC it quits and says "iTunes quit unexpectedly. The problem has been reported to apple.". ???? This has been going on for weeks. Apple customer service sent me here...

Every time iTunes comes up on my computer it quits within a few seconds and the message reads," iTunes quit unexpectedly. They problem has been reported to apple. But it's been like this for weeks.

Is this AppleCare you are calling? If it is, you need to call back. They are there to help you with technical issues, specifically ones with your computer. Or, are you emailing iTunes customer service?

Email Issues / Customer Service????

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