Fault rectified, but still high Noise margin and a...

Question

Hi, I had a fault on my dropwire from the pole causing crackling on the line, of which caused my broadband to drop constantly and increase my noise margin to 13db, from the previous 6db. This caused my broadband speed to drop from 2.5Mb down to 1.05. The engineer when he replaced the drop wire and replaced my socket with a new Openreach one with a built in filter (the infinity one) said I just need to phone BT and get put through to second level support who can drop the target SNR. After many many many phonecalls to bt technical, they refuse to drop my target snr, and refuse to pass me on to second level support who can action this! Can anyone help me on here, as my fuse is getting very short!
Current Line Stats : 
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:01
Downstream:
1.156 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.4 dB / 8.0 dB
Line attenuation (Down/Up):
63.0 dB / 31.5 dB
Output power (Down/Up):
16.8 dBm / 11.9 dBm
FEC Events (Down/Up):
185 / 2
CRC Events (Down/Up):
19 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
44 / 0
Error Seconds (Local/Remote):
4 / 1

Answer 1

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 06:03:56
Downstream:
1.188 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.5 dB / 8.0 dB
Line attenuation (Down/Up):
62.8 dB / 31.5 dB
Output power (Down/Up):
16.6 dBm / 11.9 dBm
FEC Events (Down/Up):
1289 / 719
CRC Events (Down/Up):
131 / 14
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
234 / 6
Error Seconds (Local/Remote):
118 / 11