Fault-tracking page is faulty

The fault-tracking page is inconsistent. I reported a fault last week (noisy line, ADSL connect speed dropping to 700kbps, or dropping out altogether, diagnostics show fault in BT's network), it was "repaired", but almost immediately came back worse than before. So I went to the fault details page, clicked the "not fixed reopen fault" button, added some comments, clicked more buttons and was thanked for my input. Two days later, I go to the "report and track" front page where it shows my fault as "resolved". But when I click the button to view the details page, it shows the fault as "Open", my comments are visible, but there's nothing to log the fact that I have actually *re* opened the fault. Nor have I received any SMS messages to acknowledge that something is being done. Can I trust the fault details page to trigger some action, or will the engineers only see the incorrect "resolved" flag?

"If it doesnt - open a new fault, and copy the link to the original fault." Er, how? If I choose "check my line now" it runs the line test and replies "This issue is already known to us" which leaves me where I was. Is there another way (short of using a call centre!) of opening new faults?

Similar Messages

Fault tracker diagram meaning?

Ive reported a slow broadband speed fault this morning, and amazingly it seems its been taken on board, ticketed, and is being dealt with.
However, the faults tracker page basically leaves a lot to be desired regarding information. There is a diagram showing a very stylised subscriber network (nice pictures of houses etc, the exchange picture is of a nice big building, not the corner fo a field shed my exchange is in!)
Now, one of the 'buildings' in this picture, No.1 - BT Retail Servers. Is highlighted. Does this mean that the fault has been traced to this section of the network? Or does it refer to that section as being currently under test/investigation?
My broadband connection did drop out again a short while ago, and the telephony line was exceptionally noisy at the time, perhaps as tests were being carried out?

The fault was passed out via 151 after i had tested/swapped out the kit on my end, and performed a quiet line test (some low level noise and crosstalk evident). The noised mentioned above occured during a subsequent drop of connection, which ties in with testing in progress.
Unfortunately i have to deal with BT professionally for private wire/specialist circuits and often find it hard to get any kind of specific fault info out of them. I was just seeking to make better sense of the diagram
cheers

Is there a way to track "pages viewed" progress with PDF's?

Is there a way to track "pages viewed" progress with PDF's?
Example: Student downloads a PDF from school portal -- Teacher can track who downloaded PDF, when and how many pages were view (where student stopped)? Similar to Flexpaper?

The only other way I can come up with at the moment is by submitting the data via a URL to your server... The user will still have to allow the URL to be opened, though.

1)unexpected Exception:page fault accessing tag table 2)java.rmi.MarshalException:Unexpected Exception page fault accessing page table

i am trying to call WCF service by using Jsr 172 method
but i got the two error
1)unexpected Exceptionage fault accessing tag table
2)java.rmi.MarshalException:Unexpected Exception page fault accessing page table
does anybody knows about how to solve this error.
Plz help me
thanks in advance!!!!!!!!!!!
My Code is:-----
package com.rim.sample.webservicedemo;
import java.rmi.RemoteException;
import net.rim.device.api.ui.Field;
import net.rim.device.api.ui.FieldChangeListener;
import net.rim.device.api.ui.UiApplication;
import net.rim.device.api.ui.component.ButtonField;
import net.rim.device.api.ui.component.Dialog;
import net.rim.device.api.ui.container.MainScreen;
public class webservice extends UiApplication
   public webservice()
       pushScreen(new myscreen());
   public static void main(String[] args)
       webservice t=new webservice();
       t.enterEventDispatcher();
final class myscreen extends MainScreen implements FieldChangeListener
   //taking this program from :-http://blog.bayestech.com/?p=78
   public myscreen()
       setTitle("HI");
       ButtonField g=new ButtonField("OK",ButtonField.CONSUME_CLICK);
       g.setChangeListener(this);
       add(g);
   public void fieldChanged(Field field, int context)
       try
           testServiceCall();
       catch (RemoteException e)
           Dialog.alert(e.getMessage());
           Dialog.alert(e.toString());
   public void testServiceCall() throws RemoteException
            TestService_Stub service = new TestService_Stub();
            //String message = service.helloWorld();
           // Dialog.alert(message);
          // String message2=service.echoName("ankush,nilesh,chetan,ravi");
            //Dialog.alert(message+" second message "+message2);
            // Object addition_output=service.addition(7,2);
             //Dialog.alert("your addition is" + String.valueOf(addition_output));
             String login_message = service.logOn_method("abcdefg","aaaaa");
             Dialog.alert("login successfully");
             Dialog.alert(login_message);
//////////////TestService_Stub class file///////////////////////
package com.rim.sample.webservicedemo;
import java.rmi.RemoteException;
import javax.xml.rpc.JAXRPCException;
import javax.xml.namespace.QName;
import javax.microedition.xml.rpc.Operation;
import javax.microedition.xml.rpc.Type;
import javax.microedition.xml.rpc.ComplexType;
import javax.microedition.xml.rpc.Element;
import net.rim.device.api.ui.component.Dialog;
public class TestService_Stub implements TestService,javax.xml.rpc.Stub
   ///calling web services by using jsr-172 method
   //website link :- http://blog.bayestech.com/?p=78
   private String[] _propertyNames;
    private Object[] _propertyValues;
// private Object[] _propertyValues1;
    public TestService_Stub()
        _propertyNames = new String[] { ENDPOINT_ADDRESS_PROPERTY };
       // _propertyValues = new Object[] { "http://test.bayestech.com/Services/TestService.asmx" };
      // _propertyValues = new Object[] { "http://soft21/testWCF/Service.svc" };
        _propertyValues = new Object[] { "< url name >" };
protected void _prepOperation(Operation op)
        for (int i = 0; i < _propertyNames.length; ++i)
            op.setProperty(_propertyNames[i], _propertyValues[i].toString());
public String logOn_method(String usr_name,String password_name ) throws java.rmi.RemoteException
      Object inputObject[] = new Object[]
              usr_name,
              password_name
      Operation op = Operation.newInstance( _qname_operation_logOn, _type_logOn, _type_logOnResponse );
      _prepOperation( op );
      op.setProperty( Operation.SOAPACTION_URI_PROPERTY, "<soap action name >" );
      Object resultObj;
      try
          resultObj = op.invoke( inputObject );
          Dialog.alert((String)resultObj);
      catch( JAXRPCException e )
          Throwable cause = e.getLinkedCause();
          if( cause instanceof java.rmi.RemoteException )
              throw (java.rmi.RemoteException) cause;
          Dialog.alert(e.getMessage());
          throw e;
      return (String )((Object[])resultObj)[0];
protected static final QName _qname_operation_logOn = new QName( "<soap action name>", "logOn" );
    protected static final QName _qname_logOnResponse = new QName( "<soap action name>", "logOnResponse" );
    protected static final QName _qname_logOn = new QName( "<soap action name>", "logOn" );
    protected static final Element _type_logOn;
    protected static final Element _type_logOnResponse;
    static
_type_logOn = new Element( _qname_logOn, _complexType( new Element[] {
             new Element( new QName( "<soap action name>", "usr_name" ), Type.STRING, 0, 1, false ),
             new Element( new QName( "<soap action name>", "password_name" ), Type.STRING, 0, 1, false )}), 1, 1, false );
        _type_logOnResponse = new Element( _qname_logOnResponse, _complexType( new Element[] {
              new Element( new QName( "<soap action name>", "logResult" ), Type.INT, 0, 1, false )}), 1, 1, false );
    private static ComplexType _complexType( Element[] elements )
        ComplexType result = new ComplexType();
        result.elements = elements;
        return result;
   public void _setProperty(String name, Object value) {
       // TODO Auto-generated method stub
   public Object _getProperty(String name) {
       // TODO Auto-generated method stub
       return null;
   public String echoName(String name) throws RemoteException {
       // TODO Auto-generated method stub
       return null;
   public String helloWorld() throws RemoteException {
       // TODO Auto-generated method stub
       return null;
i am trying to call WCF service by using Jsr 172 method
but i got the two error
1)unexpected Exceptionage fault accessing tag table
2)java.rmi.MarshalException:Unexpected Exception page fault accessing page table
does anybody knows about how to solve this error.
Plz help me
thanks in advance!!!!!!!!!!!
My Code is:-----
package com.rim.sample.webservicedemo;
import java.rmi.RemoteException;
import net.rim.device.api.ui.Field;
import net.rim.device.api.ui.FieldChangeListener;
import net.rim.device.api.ui.UiApplication;
import net.rim.device.api.ui.component.ButtonField;
import net.rim.device.api.ui.component.Dialog;
import net.rim.device.api.ui.container.MainScreen;
public class webservice extends UiApplication
   public webservice()
       pushScreen(new myscreen());
   public static void main(String[] args)
       webservice t=new webservice();
       t.enterEventDispatcher();
final class myscreen extends MainScreen implements FieldChangeListener
   //taking this program from :-http://blog.bayestech.com/?p=78
   public myscreen()
       setTitle("HI");
       ButtonField g=new ButtonField("OK",ButtonField.CONSUME_CLICK);
       g.setChangeListener(this);
       add(g);
   public void fieldChanged(Field field, int context)
       try
           testServiceCall();
       catch (RemoteException e)
           Dialog.alert(e.getMessage());
           Dialog.alert(e.toString());
   public void testServiceCall() throws RemoteException
            TestService_Stub service = new TestService_Stub();
            //String message = service.helloWorld();
           // Dialog.alert(message);
          // String message2=service.echoName("ankush,nilesh,chetan,ravi");
            //Dialog.alert(message+" second message "+message2);
            // Object addition_output=service.addition(7,2);
             //Dialog.alert("your addition is" + String.valueOf(addition_output));
             String login_message = service.logOn_method("abcdefg","aaaaa");
             Dialog.alert("login successfully");
             Dialog.alert(login_message);
//////////////TestService_Stub class file///////////////////////
package com.rim.sample.webservicedemo;
import java.rmi.RemoteException;
import javax.xml.rpc.JAXRPCException;
import javax.xml.namespace.QName;
import javax.microedition.xml.rpc.Operation;
import javax.microedition.xml.rpc.Type;
import javax.microedition.xml.rpc.ComplexType;
import javax.microedition.xml.rpc.Element;
import net.rim.device.api.ui.component.Dialog;
public class TestService_Stub implements TestService,javax.xml.rpc.Stub
   ///calling web services by using jsr-172 method
   //website link :- http://blog.bayestech.com/?p=78
   private String[] _propertyNames;
    private Object[] _propertyValues;
// private Object[] _propertyValues1;
    public TestService_Stub()
        _propertyNames = new String[] { ENDPOINT_ADDRESS_PROPERTY };
       // _propertyValues = new Object[] { "http://test.bayestech.com/Services/TestService.asmx" };
      // _propertyValues = new Object[] { "http://soft21/testWCF/Service.svc" };
        _propertyValues = new Object[] { "< url name >" };
protected void _prepOperation(Operation op)
        for (int i = 0; i < _propertyNames.length; ++i)
            op.setProperty(_propertyNames[i], _propertyValues[i].toString());
public String logOn_method(String usr_name,String password_name ) throws java.rmi.RemoteException
      Object inputObject[] = new Object[]
              usr_name,
              password_name
      Operation op = Operation.newInstance( _qname_operation_logOn, _type_logOn, _type_logOnResponse );
      _prepOperation( op );
      op.setProperty( Operation.SOAPACTION_URI_PROPERTY, "<soap action name >" );
      Object resultObj;
      try
          resultObj = op.invoke( inputObject );
          Dialog.alert((String)resultObj);
      catch( JAXRPCException e )
          Throwable cause = e.getLinkedCause();
          if( cause instanceof java.rmi.RemoteException )
              throw (java.rmi.RemoteException) cause;
          Dialog.alert(e.getMessage());
          throw e;
      return (String )((Object[])resultObj)[0];
protected static final QName _qname_operation_logOn = new QName( "<soap action name>", "logOn" );
    protected static final QName _qname_logOnResponse = new QName( "<soap action name>", "logOnResponse" );
    protected static final QName _qname_logOn = new QName( "<soap action name>", "logOn" );
    protected static final Element _type_logOn;
    protected static final Element _type_logOnResponse;
    static
_type_logOn = new Element( _qname_logOn, _complexType( new Element[] {
             new Element( new QName( "<soap action name>", "usr_name" ), Type.STRING, 0, 1, false ),
             new Element( new QName( "<soap action name>", "password_name" ), Type.STRING, 0, 1, false )}), 1, 1, false );
        _type_logOnResponse = new Element( _qname_logOnResponse, _complexType( new Element[] {
              new Element( new QName( "<soap action name>", "logResult" ), Type.INT, 0, 1, false )}), 1, 1, false );
    private static ComplexType _complexType( Element[] elements )
        ComplexType result = new ComplexType();
        result.elements = elements;
        return result;
   public void _setProperty(String name, Object value) {
       // TODO Auto-generated method stub
   public Object _getProperty(String name) {
       // TODO Auto-generated method stub
       return null;
   public String echoName(String name) throws RemoteException {
       // TODO Auto-generated method stub
       return null;
   public String helloWorld() throws RemoteException {
       // TODO Auto-generated method stub
       return null;

Vishnu,
I'm working on Ludwig's testcase.
Ludwig's testcase is based on read-only View Objects.
Is it also the case in your application ?
I was unable to reproduce with VOs based on EOs.
With read-only VOs, you can avoid the ArrayIndexOutOfBoundsException by setting the "Key Attribute" property for the PK of the Master VO.
See the ADF Developer's Guide, topic "7.9.3 What You May Need to Know About Enabling View Object Key Management for Read-Only View Objects"
URL: http://download-uk.oracle.com/docs/html/B25947_01/bcvoeo009.htm#BABJEEFA
Regards,
Didier.

Cannot view order tracking page for items ordered from Apple store!

I have just ordered a Mac Mini from the Apple UK store, and the order page shows it is being handled by "FLEX POSTAL & HUB NL", whose tracking page is at https://www.iec-logistics.com/apps/tracktrace/trk_tracking.asp.
The problem is that when I enter my tracking details, the very nexy screen gives me a blank page, because Safari cannot render the page source, which seems to be simple Javascript. This is because the site is only compatible with Microsoft Internet Explorer!

Well, it arrived eventually - the tracking system must have been broken.

How to track pages printed, file names

Can my printer track pages printed and file names?
HP Deskjet Ink Advantage 5525 e-All-in-One Printer
Thank you
EvEd

Sorry that can not be done. You will have to keep track manually.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

BT FAULT TRACKER is a disgrace!

We have been having an ongoing problem with our phoneline.
We cannot make or receive calls. We get a dial tone but when we start dialing a number we get a message saying number not recognised. When we phone our house phone (from mobile or relatives landline) the phone does not ring and there is no record that we received a call.
We have reported this fault twice using the BT Fault tracker service.
On the first occassion (24/09/12) I was called back by BT representative and told that there was problem near our house and that someone would call us by 28th Sept. Well...no one called us...the case was closed on 01/10/12 and it said that fault had been fixed! It was not!
We tried the fault tracker again...and guess what....it showed we had a fault..despite the earlier report saying the fault had been fixed!!!
We reported fault again on 02/10/12...this time no one called us at all..and on 09/10/12 the case was closed....with the fault supposed to have been fixed!
Needless to say it was not.....we still cannot make or receive calls!
This is disgraceful....we are currently paying for a service we cannot use. We have missed some vital phone calls....both personal and business orinetated and our mobiles bills are considerably higher.
I would hope that a BT moderater reads this post and deals with this situation ASAP!
Thank you.....from a very frustrated customer!

Hi Tim77,
Thanks for posting. I’m sorry you’re having problems getting the fault sorted. I can look into this for you. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can't access fault reporting page

Everytime i open the page to report a fault with my home phone line all i get is a blank screen. Is this a problem with BT's server? Although i can access the business fault reporting page.

I think the fault reporting pages are having 'issues', also there was a problem with certain number ranges not being recognised by bt.com faults.
If you have a 10 digit number (instead of 11) you might want to try calling the hep desk instead on 0800 800 151.

BT's Fault Tracking Stopped Working

I logged a fault online last Friday and received a target resolution date of the following Wednesday, and it's now Thursday. It was discovered that a road maintenance crew had partially severed the underground cable in the pavement outside our house (thereby cutting off at least a further three properties), and a telecoms contractor crew came to reconnect it on Tuesday. However my telephone service has not been restored and it's now Thursday. The online fault tracking information has not changed since last Friday, and a telephone call to the faults line gave me the diligent services of a foreign gentleman who seemed to know nothing of the fault.
I now have no other way to enquire what the current situation is, other than through this forum, so if somebody knowledgeable would care to advise me how to get some up-to-date information I would appreciate it.
Thanks.
Solved!
Go to Solution.

Reconnected at last! Thanks to the diligent services of Forum Moderator Craig my fault has been chased and escalated into a successful repair. But it's taken more than two weeks, from the initial fault report, for this to happen. The wheels of BT appear to grind exceedingly slow, and were it not for my mobile phone and the fact that I have a second phone line into the house I would have been stuck, and my neighbours have had to rely on their previously-little-used mobile phone.
The faults system seems incapable of dealing with several faults at a time, so the original jointing crew who (thought they had) fixed the damage to the cable only checked the line in the house for which they had a job sheet. So they didn't check mine or my neighbour's, only one further down the street, and that line was OK. However, they hadn't seen a second break in the wire which meant my line was still broken, whilst my neighbour's phone had earlier been re-routed through a second pair of wires by an Openreach engineer in an effort to fix his fault, so the jointer found the re-routed wires and reconnected my neighbour's line too.
The root of the problems seems to lie in BT's insistence that the faults system is managed centrally, with no communication between the customer and local managers or engineers. If there were regional managers with discretional powers who could visit and assess fault reports like ours I'm sure they would save a huge amount of time and money on the long run. The Openreach engineers who do visit are strictly controlled and are not allowed to do anything other than what's on their 'job sheet'. Contractors appear to be employed on a national basis rather than locally, with my particular jointing crew having to make a 160-mile round trip from Liverpool, to Kendal, then another job in Lancaster on the way home. A second crew is still to visit to put a permanent hot-tarmac surface on the temporary repair, so no doubt they will come from Liverpool too! I can't see how that's economical. Kendal has plenty of road contractors and engineers capable of doing in one visit what my jointing crew did in two. Perhaps they just wanted a second trip up to the Lake District!
As for the website Fault Tracking system, whilst appearing very informative at first sight, it seems a hit-and-miss affair, with updates only showing if somebody somewhere thinks to change it as mine did not report the current state of the case at most stages, and I don't think it's been updated yet. If it's an automatic system I would guess its functionality is limited once a fault becomes a little complex, as did mine. I guess it could do with an extra report module, such as "Your fault has baffled us for the time being, so please bear with us while we try to figure it out."

Firefox 18.0.1 will not render FedEx tracking page

When I try to track a FedEx shipment using Firefox 18.0.1, when I click on "Track", the window starts to load page, but then stops, never loading any text or images, just the gray background. Works fine in IE 9.0. This problem only started in last week.
Another problem that happened at about the same time: any pdf files were rendered as a completely black page. This resolved after restarting.

PROBLEM SOLVED: The cause of the problem with the FedEx tracking page was not a Plugin -- it was an Extension. Specifically it was Adblock (2.2.1) that was evidently blocking too much. I disabled sets of Plugins until all were disabled and continued to have the problem. So, I started disabling Extensions until the problem was isolated to the Adblock Extension. I've left Adblock enabled but disabled on the specific FedEx page that was having the problem.
This actually resolved another problem that I was having with a different site. In the future, I will start with suspecting Plugins and Extensions before I blame Firefox for site display and/or behavior issues.
Thanks for leading me to the Safe Mode technique as a first step in researching these types of problems.

Weight Watchers Web SiteFood Tracking Page is incomplete when I maximize the window.

I use Weight Watchers e-tools. I have been accessing it using Firefox since January 2011. Within the last month, when I open the Food Tracker window from the home page, it is minimized. When I maximize the window, I cannot see all of the tracking page. The right side is cut off. I now have to use internet explorer to access this page.

Reset the page zoom on pages that cause problems, make sure that the window is not maximized:
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

"Consumer Fault tracking - Error notification" whe...

I have been trying to track a fault online for 48 hours and every time I try, I get this error message:
"Consumer Fault tracking - Error notification
Sorry we cant complete your request at the moment due to technical error. Please try again"
I am trying to track this fault on behalf of my elderly parents who are without landline and internet and cannot afford to make 0800 calls on their PAYG mobile.
They live in a remote location and need to know when their service will be restored.
How do I find out?

It s very strange you are having this problem I have myself rechecked the site this morning and still have no problems logging in to the site all I can currently suggest is calling from another phone or
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Handling faults -- error pages

We have a web service that, when run under local OC4J, returns the following
<soapenv:Fault>
<faultcode>Client</faultcode>
<faultstring>Invalid parameter</faultstring>
<detail>
<string>
<errorcode>E_InvalidParameter</errorcode>
<description><GetFacilityByStateIdASDFASDF&gt; is not a valid query name.</description>
</string>
</detail>
</soapenv:Fault>
But when we run the same thing on 9iAS 9.0.2, we get the following, with our own baseline HTML error page included:
<soapenv:Fault>
<faultcode xmlns:ns1="http://xml.apache.org/axis/">
ns1:HTTP</faultcode>
<faultstring>(502)Bad Gateway</faultstring>
<detail>
<string>return code: 502
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html;CHARSET=iso-8859-1"><META NAME="GENERATOR" Content="Microsoft FrontPage 4.0">
<TITLE>DNR Information Alert</TITLE></HEAD>
<BODY TEXT="black" BGCOLOR="white"><P><TABLE BORDER="0" CELLPADDING="0" CELLSPACING="0" WIDTH="620" height="348">
<TR ALIGN="LEFT" VALIGN="TOP"><TD WIDTH="570" HEIGHT="135" ALIGN="LEFT" VALIGN="TOP" colspan="2"><map name="PortalHome"><area shape="rect" coords="20,13,93,87" href="http://www.wisconsin.gov/state/home"></map><IMG src="headerandlogo.gif" usemap="#PortalHome" border="0"> </TD><TR ALIGN="LEFT" VALIGN="TOP"><TD WIDTH="121" HEIGHT="213" ALIGN="LEFT" VALIGN="TOP"><P></TD><TD WIDTH="500" HEIGHT="213" ALIGN="LEFT" VALIGN="TOP"> <P> </P><P ALIGN="CENTER"><FONT SIZE="5">Dept. of Natural Resources Information Alert<BR></FONT></P> <TABLE BORDER="0" WIDTH="108%"><TR><TD WIDTH="25%"> <b>Status:</b></TD><TD WIDTH="75%">502 Bad Gateway</TD>
</TR><TR><D WIDTH="25%"><b>Description:</b></TD>
<TD WIDTH="75%">The origin web server encountered an unexpected condition which prevented it from fulfilling the request. Please try your request again.</TD></TR>
</TABLE></TABLE></BODY></HTML>
</string>
</detail>
</soapenv:Fault>
My question is where in the OC4J or Apache configuration this translation is requested, and how we get rid of it for anything with the right url for our web services.
-- jim

We have a web service that, when run under local OC4J, returns the following
<soapenv:Fault>
<faultcode>Client</faultcode>
<faultstring>Invalid parameter</faultstring>
<detail>
<string>
<errorcode>E_InvalidParameter</errorcode>
<description><GetFacilityByStateIdASDFASDF&gt; is not a valid query name.</description>
</string>
</detail>
</soapenv:Fault>
But when we run the same thing on 9iAS 9.0.2, we get the following, with our own baseline HTML error page included:
<soapenv:Fault>
<faultcode xmlns:ns1="http://xml.apache.org/axis/">
ns1:HTTP</faultcode>
<faultstring>(502)Bad Gateway</faultstring>
<detail>
<string>return code: 502
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html;CHARSET=iso-8859-1"><META NAME="GENERATOR" Content="Microsoft FrontPage 4.0">
<TITLE>DNR Information Alert</TITLE></HEAD>
<BODY TEXT="black" BGCOLOR="white"><P><TABLE BORDER="0" CELLPADDING="0" CELLSPACING="0" WIDTH="620" height="348">
<TR ALIGN="LEFT" VALIGN="TOP"><TD WIDTH="570" HEIGHT="135" ALIGN="LEFT" VALIGN="TOP" colspan="2"><map name="PortalHome"><area shape="rect" coords="20,13,93,87" href="http://www.wisconsin.gov/state/home"></map><IMG src="headerandlogo.gif" usemap="#PortalHome" border="0"> </TD><TR ALIGN="LEFT" VALIGN="TOP"><TD WIDTH="121" HEIGHT="213" ALIGN="LEFT" VALIGN="TOP"><P></TD><TD WIDTH="500" HEIGHT="213" ALIGN="LEFT" VALIGN="TOP"> <P> </P><P ALIGN="CENTER"><FONT SIZE="5">Dept. of Natural Resources Information Alert<BR></FONT></P> <TABLE BORDER="0" WIDTH="108%"><TR><TD WIDTH="25%"> <b>Status:</b></TD><TD WIDTH="75%">502 Bad Gateway</TD>
</TR><TR><D WIDTH="25%"><b>Description:</b></TD>
<TD WIDTH="75%">The origin web server encountered an unexpected condition which prevented it from fulfilling the request. Please try your request again.</TD></TR>
</TABLE></TABLE></BODY></HTML>
</string>
</detail>
</soapenv:Fault>
My question is where in the OC4J or Apache configuration this translation is requested, and how we get rid of it for anything with the right url for our web services.
-- jim

Broadband Fault Tracking

I've got a broadband fault on my line which was opened on the 28th Feb 2012 and is still open for some reason???. How long can a fault be on the line??? Plus I had a BT BB Engineer fix the fault on the 1/03/2012 which was 2weeks ago.
Solved!
Go to Solution.

It'll just be the fault report not auto closing. Call up and tell them it's sorted, they should close the fault which will then update the online tracker
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Fault tracking

Hi guys.
As you probably know ive had gaming issues.
I've just been on bt track a fault and it seems that yesterday 5/5/13@9:13am they updated this by highlighting the bt retail servers with multiple faults.
What does this mean precisely?
Finally they've found my issue?
Common for this type action?
Will I experience any drops/disconnections?
I work from home and a good internet is crucial, bt india are not helpful at all..
Anybody exp this before?

Hi jonew,
Thanks for posting. I’ll take a look at that for you. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
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Fault-tracking page is faulty

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