Faulty Visio

<SPAN>My Zen Vision M was freezing and i had to use rescue mode
<SPAN>?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" />
<SPAN>still same problem, so I decided to format it, when I came to look at my Vision M the screen was blank <SPAN>
<SPAN>
<SPAN>So I tried to get back in to (rescue mode) and reset the Vision M and now all I get <SPAN>
<SPAN><SPAN>
<SPAN>is a black screen with a small<SPAN> mp3 player and a warning triangle in front of the small<SPAN> mp3 player , all the lights are working on the mp3 player when I use my mains power adaptor, and I cannot turn the power off on the mp3 player and I have to wait for the power to run down
<SPAN>
<SPAN>When I plug it in to my computer by the USB lead for updating the firmware my Vision M is not recognized<SPAN>
Has anybody else had the same problem?
Yours
Jimmy

Hi,
Please contact the Customer Service to get assistance on this issue. Explain to the service that you want to transfer the license to the new machine since the old laptop has been replaced.
You can visit  http://support.microsoft.com/gp/customer-service-phone-numbers/en-us to find your local customer support number.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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to me and they did not even have to help me as I did not have insurance.  I explained the rep the night before spent 30 mins trying to find how I broke the phone and why I could have broke it to which he found nothing with the phone but apparently still put in the notes he found a pressure crack.  I asked the manager if its the policy to just assume the thing is broken by the client to which he said YES, we have an extensive history with these devices and we are usually right in out ASSUMPTIONS!  I informed him I was very unhappy and he was not a part of the conversation last night and to tell me his rude night manager went above and beyond was siding with his employees far beforing doing any research into the matter having only heard what his employees were talking about as I was explaining.  He did not seem to care and explained that your policy are very strict and your employees must adhere to them to, guess this includes lieing to customers to get them out of the store.  At this point I got his info as I seen the level of his customer support and service and hung up.  This really makes me question the 15 year relationship I have had with Verizon Wireless!!!  I now am leaving my family alone for the weekend and I have no form of communication as I will be on a boat off the coast of Ventura for 3 days......and I am left to think my best hope is to have a phone monday evening that I will mostly be charged full price for as the rep stated the phone he is replacing is broken........am I correct in this assumption.......Verizon Wireless Admin Verizon Wireless Customer Support
    Message was edited by: Verizon Moderator

    Sorry, I don't believe you when you say you don't work for the VZW.
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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    Linda Li
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