FCC finds AT&T Guilty of Throttling Unlimited Data Plans

Hello, First off as a long time customer I'm absolutely disgusted by ATT for  improperly slowing down Internet speeds for customers.  I have spoken to many friends about this issue and I feel that I should be able to get out of my mobile contract immediately, crimal acts like this are completely intollerable at such a grand level. 
I'm looking forward to the day that I'm no longer dealing with such a down right evil corporation.  JPM 

Go back and read the news articles. That is not what they say. ATT did tell unlimited customers it would throttle after 5 GB. They stopped in January/February
They now clearly notified unlimited customers they would drop their priority after 5 GB , not throttle.

Similar Messages

  • AT&T still trying to throttle unlimited data plans!?

    I just got a message telling me after 5gb my data plan will get slower.
    Didn't the Net Neutrality rules eliminated manipulation of data speeds? Specially with the acquisition of Direct tv?
    ATT calls it "Network Data Management" but the end result is still the same.
    Should i have to send a complaint to the FCC at www.FCC.gov?

    read the net neutrality regs.  Carriers are allowed to use network managment during congested times.  You will notice that its says after 5gb you maybe subject to speed reductions.  The FCC fined ATT because they didnt give you notice before so now ATT is giving you notice.

  • How long does it really take to get my unlimited data plan back?

    So Wednesday morning I go into a local Verizon owned-and-operated store to buy a Galaxy S5 on installment plan, like I did for my GS4 a year ago. Get talked into an Edge phone plan and the More plan, and they get that unlimited data plan off my line as fast as possible and then find that I can't get Edge for another 3 weeks. So we revert the changes (in theory), less than half an hour after the original change.
    So I'm just standing there reading twitter and waiting for them to fix the situation and get me back to where I was when I walked in. I was actually willing to go ahead and buy a GS5 on installment plan (as I'd wanted to when I came in), but they *really* did not want me to do that. They got the voice plan back, and put me on a 2GB plan (which is 1/3 of my average usage), telling me I'd be back on my unlimited plan with hotspot service "by the end of the business week."
    Today as I'm checking at the end of the business week, no sign of my data plan or hotspot service. The folks on the social media team tell me that my service might be crippled for another 10 days while an offline team tries to fix what the folks in the store broke.
    Am I really out of luck for two weeks? I got a GS5 on T-Mobile with 5GB of data, which will get me by... TMO didn't seem offended that I wanted a GS5. But if I have to "be careful" with my data (as the store manager put it) on Verizon for two weeks, I may as well forward the phone and power it off.
    At least I know never to set foot in this particular Verizon store again... last year they wouldn't sell me a GS4 "in case someone came in and wanted to upgrade" so I went to another nearby location. If my plans get unbroken, I'll either go to that other location or check eBay for my GS5.

    Think of this and be amazed. If Verizon is trying its best to get customers off unlimited data by any means possible, and quite frankly tell you once you purchase any device on subsidy or the Edge program you lose unlimited. Now the Worry Free Guarantee states within 14 days if you change your mind you can pay a $35 restocking fee, and go back to your old plan.
    However they no longer offer unlimited data so they give you this line of it has to be set back manually (inactive price request) and then it gets denied. Then they say it has to be submitted again for approval and then it gets denied. So why have a worry free guarantee?
    And think to yourself, a plan they can remove in minutes takes them weeks to give back? They don't give it back. Search the forum.
    Good Luck

  • How do I get my unlimited data plan back

    Upgraded my phone at a verizon booth in a SAM's club and was told that nothing would change on my plan. They activated the phone and got everything all set up so I didn't skip a beat. A couple days later I receive a text from VZW that I was close to going over my data minutes so knew something was wrong. Called VZW and sure enough was told that unlimited data was not longer provided and since I upgraded my phone I lost the plan. I explained I had not been given that piece of information and if had I would not have changed phones as the unlimited data is more important to me. The VZW I talked with was verify helpful and said I should have been told, that since I was not told he would send a request to corporate to get the unlimited data back for me. He even bumped me up from 2G to 5G with no cost to me so that during the 48 hours that this could take I wouldn't incur any costs. I was so very pleased and assumed all was ok. Then yesterday I receive another text from VZW again telling me my data was close to going over my plan. Surprised I called VZW today and again talked with a rep who was very pleasant but informed me that the request sent to corporate was rejected and guess what, I wasn't informed and now it is past the 14 days so I can't return the phone and re-establish my plan back to how it was prior to the new phone. I was told I had been sent a email telling me this was rejected but I have no record of an email. I don't understand why I get texts when I' close to going over data but they wont send a text to tell me a request has been rejected and this is sent to some bogus email account that I'm not aware of or even a notification sent where I can go into my vzw account and call up the notification of reject... nothing... then I'm told the only way I can get in touch with corporate is to via mail.... really.... a company that's business is smart phones, who communicates with me via texts, emails, and I can't get in touch with them other then mail. So because I upraded my phone, I am now under a 2 year contract again, so can't just cancel my account without penalty and I have no unlimited data. How is that customer service.

    Yes I was told I could return my phone within 14 days; however, when the vzw customer service rep I toalked with told me they agreed I should have been told this important piece of information and submitted an "Inactive Price Request" to Corporate on my behalf, I assumed after the 48 hour waiting period that my data had been restored since I was NOT NOTIFIED by vzw that they had rejected the request. By the time I was texted again from vzw that I was close to exceeding my data plan it was past the 14 days and vzw will not honor returning the phone at this point. What I find interesting is the vzw is great about sending text and emails when a person is close to exceeding or exceeding their plan however they were not able to send me a text or email telling my they had rejected my request to reinstate my unlimited data plan. A bit sneeky and unprofessional in my opinion.

  • Order iPhone 5s online and do unlimited data plan swap later?

    Forgive me if this question has already been asked:
    I'm looking to upgrade to 5s (from Droid incredible).  I have unlimited data plan. My wife has a flip phone and will stay with dumb phone.  We are both eligible for an upgrade, and are planning to do the swap described elsewhere where she gets the smart phone and a data plan with her upgrade, I get the dumb phone with my upgrade, and then we trade phones and she cancels the data plan.
    Question is: can this be accomplished (or more likely started) by reserving the iphone 5s online instead of going to a store?  Is it as simple as ordering the phone for her number through the Verizon website (or Apple's?), and then once it arrives, heading to the Verizon store for all the swapping and purchase of new flip phone?
    Thanks to anyone who an help!  In the end, I don't need the iphone immediately.  But would hate to haves to wait too long, and concerned about stock levels and driving all over town chasing phones.

    Ann154 is correct. That will not work.
    This is what I would do: Upgrade to the iPhone on your wife's line. You can order it online and activate it right through My Verizon online when it comes to your house. You must activate it on her line first to accept the contract terms and conditions.
    Do NOT use your line to upgrade to a basic phone; buy your wife a basic phone off contract. You can find them reasonably priced on many retail and auction sites.
    Move the iPhone to your line, which keeps its unlimited data, and activate the off-contract basic phone on your wife's line.

  • Why did I lose my unlimited data plan when 2 co-workers didn't when they upgraded?

    I recently found out that 2 co-workers updated their phones back in Oct. 2013.  They purchased new phones under contract on lines available for upgrade at that time.  After the purchase, they both switched the new phone to another line of theirs with the unlimited data plan.  They continue to get the unlimited data plan on these older lines even though they switched the new phones to these older lines.  I purchased a phone for my son back in Dec. 2012.  His line was not available for upgrade at that time.  I upgraded my husband's line with the new phone and then they switched it to my son's line.  I was told that I would no longer be able to get the unlimited data on my son's line now.  I asked why, I wasn't upgrading his line but the other line and they said once I switch the new phone to my son's line it automatically removed the unlimited data.  They told me nothing they could do because Verizon was trying to eliminate the unlimited data plans.  Dec. 2013 I went to get my daughter a new phone.  Her line was available for upgrade.  The Verizon employee also asked if I wanted to upgrade my son's line since it was available for upgrade.  I asked about the unlimited data and how I lost it on his line before.  I asked if I could upgrade his line and then move the phone over to my daughter's line and keep her unlimited data.  The Verizon worker told me no.  Said anytime you purchase a new phone, it will not allow the unlimited data to be kept, that any phone under contract removes the unlimited data even if the new contract is not originally purchased under the line switching to.  Both of my co-workers were able to to upgrade on one line, switch to line that still had unlimited data and keep it.  Why?  I'm so upset over this difference.  I phoned Verizon at the worker stated that it could not be done.  He was nice but could not understand how one was able to do it and I couldn't.  One of the people who did upgrade and kept the unlimited data said that the employee at the Verizon store told her that they couldn't do it that why--keeping the unlimited data because they would get into trouble and possibly fired.  She said she came home called Verizon and Verizon at the 800# did it for her.  I feel like I was done wrong--I should have never lost my unlimited data when I switched the phone to my son's line in Dec. 2012 nor my daughter's line Dec. 2013.  They did offer me the 6 gb data for my daughter at 30.00, but my son's could not be done that way since it had been back in Dec. 2012.  So I am being charged 30.00 for 2 gb.  I have until Jan. 15 to return her phone for a refund, except the 35.00 restocking fee.  I am thinking about doing this because so dissatisfied.  Someone needs to check into this matter...should be no difference in customers.  This is not hear say,,,,it came straight from the people themselves.  They know what they have--they have unlimited data and both received new phones in Oct. 2013 under lines available for upgrade and switching to line unavailable for upgrade at that time.  Some please help me to understand why?  If it can be done....I should be able to get it too.  Verizon should address this issue and treat all customers the same!!!!   Thanks

    If you didn't get a subsidized upgrade on the line with unlimited data,  you should have been able to keep your son's plan and just activate the phone on his line. The line you used the upgrade from will no longer have unlimited,  but if you just had a basic phone on that line it wouldn't matter. I would return the phone, and then order a new one either online, over the phone, or in a Verizon corporate (not a "reseller" or "authorized retailer"). That is the only reason I can think of that you would have to lose the unlimited data. Also, be sure the contract/upgrade date is reset, before leaving the store if possible. I know sometimes the returns don't get processed and reported to Verizon right away, and you don't want to find out in a week or two that the return wasn't processed by the 15th. Good luck to you! :)

  • Unlimited Data Plan on USB Modem

    Hello, I'm new to forum and I apologize if this has already been discussed but I haven't seen my particular situation anywhere;
    I have a 3G USB modem on the much talked about unlimited data plan. What I have is a month-by-month unlimited plan which is a completely separate entity from my cellphone contracts. I've had this unlimited plan since 2005. (Interestingly, it doesn't seem to me that my usage is being throttled at all, even with heavy usage.) Has anyone heard any news in particular regardingun those of us who still have an unlimited data USB modem plan? Thank you!

    I'm definitely aware of this. The beauty is, my 3G modem is quite fast; I can stream Netflix, Hulu and Amazon with almost no hits or interruption of playback. Plus, I had the foresight (I hope!) to buy a backup 3G modem of the same model in case mine gives out or breaks. I'm just hoping that in my case, the grandfathering stays in effect; everything I've seen regarding the elimination of the unlimited data option refers to the phone version of the unlimited data plan, but nothing regarding the USB modem version. Thank you, Ann!

  • Unlimited data plan and discount dispute on new phone

    Problem #1
    Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
    On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
    While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
    A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
    The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
    Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
    I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
    Problem #2
    On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
    A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
    When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
    $159.99 - $50 online discount - $30 loyalty discount = $79.99
    But when I reached the final page of check out, the price went back up to $109.99.  I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount.  I then purchased the phone for $109.99 + $8.80 tax = $118.79
    Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit.  After checking it out, she would not believe me that the starting price was $159.99.
    She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax.  When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
    I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email).  She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99.  It was like she was trying to fudge the numbers so they came out to the right price.
    This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
    Due Now
    Equipment Upgrade:
    1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
    Due now:  detail of total charges to be billed to credit card
    Shipping: Free
    Subtotal: $109.99
    Taxes, Governmental Surcharges & Fees: $8.80
        NY Local Sales Tax* $4.40
        NY State Sales Tax* $4.40
    Total charges to be billed to credit card: $118.79
    Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
    I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep.  I feel this is totally dishonest and a great way to make people hate your company.
    All I want is VW to honor what I was told previous to purchasing this new phone.  If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

    unclebrady wrote:
    Reply to your first point:
    I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract.  I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered.  I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
    Read the transcript.  Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays." 
    Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes.  As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
    Reply to your second point:
    Again, I was not aware of these forums until after I ordered the phone.  I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109).  Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date.  But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
    And that's the sad part of all of this.  Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back"  You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

  • Questions about Assumption of Liability and device to be used for unlimited data plan

    This is my first post on here. I have an opportunity that someone I know is willing to transfer his smartphone plan with unlimited data to me. I have read extensively on here and other sites and gathered some information, and also heard of many complications and questionable losses of unlimited data plans when making various types of changes to devices or services. Some of what I read may be outdated as well if Verizon has made changes in their policies, so I will start with the most obvious question: as of this date, is an AOL possible while keeping the unlimited data plan intact?
    If so, here are some other questions I have:
    -Will I receive a new SIM card by mail or do I need to use my friend's old SIM card?
    -If my ultimate end goal is to use laptop, do I have to connect through a smartphone (and is there any additional charge for that, or would it change the plan), or can I put the SIM card in a mobile hotspot such as the MHS291L and use only the data portion of the plan?
    -After getting the plan, is there any way I can get TWO SIM cards - one for a mobile hotspot, and the other strictly for voice and text? If so, how much extra would that cost?
    -If we went to a Verizon store to do this transfer or AOL, how can we be absolutely certain it goes smoothly, that no one makes any unauthorized plan changes and does not lose the unlimited data? I have unfortunately read some horror stories of it being lost in similar situations, no one seems to be accountable, and it winds up costing someone countless hours of struggle with Verizon to try to get it back (whether they are successful or not I don't know).
    -If at some point the SIM card was lost (such as if I lost the device), can it be replaced without affecting the plan?
    For what it's worth (especially for those working for Verizon), I am not looking for a way to hog up absurd amounts of data but simply to be able to do the basic stuff I need to online and maybe watch a movie once in a while without having really huge bills. Even if I used the internet without giving data consumption a second thought, I doubt I'd go much over 25-30GB most months.
    Thanks to whoever can provide me with information.

    Hi NicandroN_VZW, sorry i did not see your reply in time but thank you just the same. I called the number for the AOL department and they were able to help me with it pretty easily and answer most of my questions
    I do have a couple other questions regarding the unlimited data plan on smartphones. I have seen various comments regarding these things online, and i can make a good guess about what "might work," but i'm really looking to know Verizon's official policy on these things, if one exists. In case any non-verizon employees are able to provide this information as well, if you have references to where i can find it in writing that would be helpful.
    First, i realize there is an optional $30 fee for mobile hotspot use. But does Verizon have any policy about whether this fee must be paid if i connect only via a USB cable (since it would not actually be a "hotspot," and could not connect multiple devices)?
    And my other question is, if i do opt to pay the $30 hotspot fee, is there any policy either for or against using that SIM card in a 4g hotspot such as the MHS291L?
    PS i am asking these things here rather than by PM because, given the wide range of opinions which can be found online and that others have looked into similar things, i am sure other people could also benefit from knowing Verizon's policy regarding these things.

  • For people with an unlimited data plan...does it slow down for you after 2GB?

    Ive had my unlimited data plan since i joined AT&T back in 2008 when  i bought the iPhone 3G...ive been able to keep it for my current iPhone 4 and now ill be upgrading to iPhone 5 and was wondering if anyone else with an unlimited data plans suffers slowing down of data after 2GB? it mite b more than 2GB but it def does slow down...will this continue to happen or it is it just me?

    AT&T's policy explained - http://www.att.com/esupport/datausage.jsp?source=IZDUel1160000000U
    Click the "what you need to know".  If you exceed 3GB you will be throttled, and you should receive a text message about it the first time you go over.

  • I have old unlimited data plan and insurance and just broke my Google Nexus 1. If I send it in, will I get a refurbished Nexus 1?

    I have old unlimited data plan and insurance and just broke my Google Nexus 1.
    If I send it in, will I get a refurbished Nexus 1?
    I was told by a friend that they no longer supply those and if I break it, the insurance will give a crappier phone since they no longer have Nexus 1s.
    Is this true? If my phone is no longer properly insured is there a way to cancel/reimbuse my insurance/verizon account since it's worthless if they don't give the same model to replace it?
    Second question, if I buy the contract-free moto X at full retail, can I use that for my account without losing the unlimited data and then dropping the insurance?

    Ann154
    How come so many people on this forum are having trouble doing that? They get a new phone, pay full price, call to activate, the rep accidentally removes unlimited data and then says, "Sorry, I can't restore that."  It's then up to the customer to find someone here to deal with problem and with no assurance it will be restored properly (one person lost his global unlimited data, only domestic unlimited was restored.)
    I plan on keeping my unlimited data, purchasing phone full price; what is the best way to make sure it is done properly? Go to the VZW store? I does seem most people having problems did it online or by telephone.
    Thanks.
    extremus

  • Where o where is verizon's unlimited data plan?

    So as I watch the advertising on t.v. I can't help but wonder why Verizon is the only major wirless company without an unlimited plan.  I hated counting minutes on my phone and now I haveto regualrly check my account to make sure the other family members on my line don't exceed their data plan allowances.   Verizon...  what in the heck are you guys doing???  I fear if you don't fix it, I will take my business elsewhere and stop telling people to use your service.  Thank you, and wake up. 

    I hate to burst your bubble, but Verizon is NOT the only "major" wireless company without an unlimited data plan.
    AT&T does not have an unlimited plan.
    T-mobile has a "limited" unlimited plan. The speed of your data will be throttled after you reach a threshold of either 2GB, 5GB or 10GB, depending on your plan. If it was truly unlimited, then why the 3 different prices. Unlimited should be unlimited.
    Sprint currently has unlimited on their network, but you will be capped if you roam outside of their network, which from what I understand, is pretty easy to do. I personally haven't had Sprint in 10+ years, so I do not have 1st hand knowledge, though. Additionally, Sprint is currently considering dropping their unlimited plan, so you should hurry over to sign up before it is gone.

  • Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

    Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
    Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
    Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data)  "...That is a better option..." 
    I am now looking into other options along with allot of the rest of you.

    I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

  • Will I lose my unlimited date plan if...

    ....I simply switch to a 4G LTE device?
    I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

        Hi there KM536986 and community!
    Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
    This means you will not lose your Unlimited Data plan.  Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone. 
    Let us know if you have any other questions!
    Thanks,
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • How do I get Verizon to honor unlimited data plan stated on receipt?

    I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
    When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
    So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
    How should I proceed with this? Thanks for any help.

    Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
    I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
    Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
    Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
    They have to honor what was written. Same thing with Verizon via their press release.
    I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

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