Filds in the report losted the configuration suddenly

Post Author: pandalucas
CA Forum: Crystal Reports
Hi, I'm brazilian, and I'm using the Visual Basic 6.0 and Crystal Reports 8.5 and I have one serious problem:
I emit bill of sales with this program in one matrical printer and after I print in the visualization the bill of sale is shown correct but when I print the bill of sale in the printer the filds appeared overlapped. It was functioning perfectlly and started to shown problems suddenly.
Anybody can help me?
Thanks
I'm waiting for the reply

Hi,
I would ask the following questions to verify the issue:
1. Does the issue happen on all the reports?
2. Does the issue persist if you open it in the other web browsers?
2. What’s the version of your Reporting Service and Internet Explorer?
Please post the image of the issue, so we can understand the problem in more details.
You can use &rc:Toolbar=false parameter to hide the toolbar in the Report Server.
The following articles are helpful:
URL Access (SSRS)
http://msdn.microsoft.com/en-us/library/ms152835.aspx
SSRS Remove Menu in Web-Page
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/a6f2899b-a8bb-41a2-880c-0b302907161c/ssrs-remove-menu-in-webpage
Thanks.
Tracy Cai
TechNet Community Support

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Source)
at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.<init>(Unknown
Source)
at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.a(Unknown
Source)
at com.crystaldecisions.reports.reportengineinterface.JPEReportSourceFactory.createReportSource(Unknown
Source)
at com.crystaldecisions.report.web.viewer.ReportAgentBase.case(Unknown
Source)
at com.crystaldecisions.report.web.viewer.ReportServerControl.getReportSource(Unknown
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at com.crystaldecisions.report.web.viewer.taglib.ReportServerControlTag.int(Unknown
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/crystal/ (context)
/reports/qtrade_sp_listing.rpt
/crystalreportviewers10/ -- bunch of crystal viewing stuff
/WEB-INF/classes/CrystalReportEngine-config.xml
/WEB-INF/lib/ -- bunch of crystal jar files
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<?xml version="1.0" encoding="utf-8"?>
<CrystalReportEngine-configuration>
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<web-app>
<context-param>
<param-name>crystal_image_uri</param-name>
<param-value>/crystal/crystalreportviewers10/</param-value>
</context-param>
<taglib>
<taglib-uri>/crystal-tags-reportviewer.tld</taglib-uri>
<taglib-location>/WEB-INF/crystal-tags-reportviewer.tld</taglib-location>
</taglib>
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<%@ page language="java" contentType="text/html;charset=UTF-8"%>
<%@ taglib uri="/crystal-tags-reportviewer.tld" prefix="crviewer"%>
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reportSourceVar="_SPListingReport"
displayGroupTree="false"
displayToolbarToggleTreeButton="false"
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using the standalone Java Reporting Component (JRC), but I'm getting the exception
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this code to jboss.
I've tried moving the CrystalReportEngine-config.xml file everywhere, from the
/WEB-INF/classes/ folder
to the /WEB-INF/ folder to the /WEB-INF/lib/ folder.
I consulted the product documentation on the JRC and its tutorials but it has
me stumped.
I went through the BEA WebLogic Workshop tutorial, which worked for some reason,
but I'm looking to do all the coding manually without any of BEA's controls and
what not.
Any information would be GREATELY APPRECIATED!!!
Thanks,
-Colin
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not specified in the configuration file---- Error code:-2147
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at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(Unknown
Source)
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Source)
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Source)
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Source)
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Source)
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Source)
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Source)
at com.crystaldecisions.report.web.viewer.taglib.ReportServerControlTag.doEndTag(Unknown
Source)
at jsp_servlet.__viewreport._jspService(__viewreport.java:197)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:33)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:971)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:402)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:446)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:305)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6350)
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at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3635)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2585)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:170)
My EAR file structure is as follows:
/crystal/ (context)
/reports/qtrade_sp_listing.rpt
/crystalreportviewers10/ -- bunch of crystal viewing stuff
/WEB-INF/classes/CrystalReportEngine-config.xml
/WEB-INF/lib/ -- bunch of crystal jar files
My CrystalReportEngine-config.xml is as follows
<?xml version="1.0" encoding="utf-8"?>
<CrystalReportEngine-configuration>
<reportlocation>../..</reportlocation>
<timeout>10</timeout>
<keycode>A2960-01C00FA-U700063</keycode>
</CrystalReportEngine-configuration>
My relevant Web.xml looks like:
<web-app>
<context-param>
<param-name>crystal_image_uri</param-name>
<param-value>/crystal/crystalreportviewers10/</param-value>
</context-param>
<taglib>
<taglib-uri>/crystal-tags-reportviewer.tld</taglib-uri>
<taglib-location>/WEB-INF/crystal-tags-reportviewer.tld</taglib-location>
</taglib>
</web-app>
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<%@ page language="java" contentType="text/html;charset=UTF-8"%>
<%@ taglib uri="/crystal-tags-reportviewer.tld" prefix="crviewer"%>
<html>
<head>
<title>Web Application Page</title>
</head>
<body>
<crviewer:viewer
viewerName="SPListingReport"
reportSourceVar="_SPListingReport"
displayGroupTree="false"
displayToolbarToggleTreeButton="false"
reportSourceType="reportingComponent">
<crviewer:report reportName="reports/qtrade_sp_listing.rpt"></crviewer:report>
</crviewer:viewer>
</body>
</html>

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Date/Time:       2014-07-01 19:03:59 -0300
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Architecture:    x86_64
Report Version: 9
Command:         Safari
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Version:         6.1.5 (7537.77.4)
Build Version:   1
Project Name:    WebBrowser
Source Version: 7537077004000000
Parent:          launchd [203]
PID:             624
Event:           hang
Duration:        1.46s
Steps:           15 (100ms sampling interval)
Pageins:         7
Pageouts:        0
Process:         Safari [624]
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        15 __NSThread__main__ + 1575 (in Foundation) [0x7fff8970f6a2]
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            15 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335 (in Foundation) [0x7fff8971afd7]
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            15 exception_raise_state_identity + 325 (in mach_kernel) [0xffffff8000249c75]
              15 mach_msg_rpc_from_kernel_body + 277 (in mach_kernel) [0xffffff80002239d5]
                15 ipc_mqueue_receive + 70 (in mach_kernel) [0xffffff8000215886]
                  15 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
                    15 thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
                      15 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
Binary Images:
         0x10557f000 -        0x10557ffff com.apple.Safari 6.1.5 (7537.77.4) <1144E535-39EB-3DD2-8326-F931E2CEDFC5> /Applications/Safari.app/Contents/MacOS/Safari
         0x105589000 -        0x105ac2fff com.apple.Safari.framework 7537 (7537.77.4) <079F7B57-311E-3A81-B3ED-B7AC3F78E262> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
         0x105e24000 -        0x1061cbff7 com.apple.JavaScriptCore 7537 (7537.77.1) <C0C6D15C-8C26-3FD8-BE2E-7A1C20B46359> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
         0x106953000 -        0x107a00ff7 com.apple.WebCore 7537 (7537.77.4) <E0176EFF-835E-3B32-909D-E3A426947476> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
         0x109b72000 -        0x109b73fff libVSearchLoader.dylib ??? (???) <2DF78468-AB4B-363E-A838-D4CE14679E8B> /System/Library/Frameworks/VSearch.framework/Versions/A/Libraries/libVSearchLoa der.dylib
      0x7fff6517f000 -     0x7fff651b3baf dyld ??? (???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
      0x7fff818b1000 -     0x7fff81a85ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
      0x7fff81e63000 -     0x7fff82003ff7 com.apple.QuartzCore 1.7 (270.5) <19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
      0x7fff82c75000 -     0x7fff82fa1fff com.apple.HIToolbox 1.9 (???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
      0x7fff832b5000 -     0x7fff832f4fff com.apple.AE 527.7 (527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
      0x7fff8771d000 -     0x7fff8773dfff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
      0x7fff8896d000 -     0x7fff88a51e5f libobjc.A.dylib ??? (???) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
      0x7fff896b5000 -     0x7fff899cefff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
      0x7fff8ae7c000 -     0x7fff8ae8afff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
      0x7fff8b2d9000 -     0x7fff8bedffff com.apple.AppKit 6.7.5 (1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
      0x7fff8d39d000 -     0x7fff8d47afef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib

SharePoint 2007:Cannot connect to the configuration database.

The share point 2007 server under Windows Server 2008 R2 runs well formerly, but suddenly the user can't visit the site with error on page:
Cannot connect to the configuration database.
I also checked windows log with bellow main errors：
Log Name:      Application
Source:        Office Server Search
Date:          2015/2/28 22:30:47
Event ID:      10034
Task Category: Gatherer
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Could not access the Search service configuration database.
Context: Application 'b9f7f366-4027-4923-b5ce-b93c132df7c3'
Details:
Unspecified error
(0x80004005)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Office Server Search" />
    <EventID Qualifiers="49152">10034</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-28T14:30:47.000000000Z" />
    <EventRecordID>2323514</EventRecordID>
    <Channel>Application</Channel>
    <Computer>***</Computer>
    <Security />
</System>
<EventData>
    <Data>
Context: Application 'b9f7f366-4027-4923-b5ce-b93c132df7c3'
Details:
Unspecified error
(0x80004005)</Data>
</EventData>
</Event>
======================================
Log Name:      Application
Log Name:      Application
Source:        Windows SharePoint Services 3
Date:          2015/2/28 22:30:50
Event ID:      5586
Task Category: Database
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Unknown SQL Exception 64 occured. Additional error information from SQL Server is included below.
A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows SharePoint Services 3" />
    <EventID Qualifiers="0">5586</EventID>
    <Level>2</Level>
    <Task>484</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-28T14:30:50.000000000Z" />
    <EventRecordID>2323517</EventRecordID>
    <Channel>Application</Channel>
    <Computer>***</Computer>
    <Security />
</System>
<EventData>
    <Data>64</Data>
    <Data>A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)</Data>
</EventData>
</Event>
==================================================
Source:        Windows SharePoint Services 3
Date:          2015/2/28 22:31:00
Event ID:      27745
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
The description for Event ID 27745 from source Windows SharePoint Services 3 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on
the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
#50071: Unable to connect to the database SP_Config on ***. Check the database connection information and make sure that the database server is running.
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows SharePoint Services 3" />
    <EventID Qualifiers="14130">27745</EventID>
    <Level>2</Level>
    <Task>1105</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-28T14:31:00.000000000Z" />
    <EventRecordID>2323520</EventRecordID>
    <Channel>Application</Channel>
    <Computer>***</Computer>
    <Security />
</System>
<EventData>
    <Data>#50071: Unable to connect to the database SP_Config on ***. Check the database connection information and make sure that the database server is running.</Data>
</EventData>
</Event>
Please kindly support to find the root cause and guide how to fix it ASAP.
Many appreciations for your hellp in advance!
Note:
1)As checked, SQL server service is running well;
2)Web server log under the path C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS with bellow errors:
03/02/2015 11:25:53.28 mssearch.exe (0x0F0C)                   0x08FC Search Server Common
GathererSql                   0 Monitorable CSqlCrawl::ExecuteCommand() Failed in GetSession, Error is 0x80004005 - File:d:\office\source\search\search\gather\server\gatherobj.cxx
Line:9654
03/02/2015 11:25:53.39 mssearch.exe (0x0F0C)                   0x08FC Search Server Common          Common
0 Monitorable Application b9f7f366-4027-4923-b5ce-b93c132df7c3, resource 1: pIDBInitialize->Initialize error. Failed to create a non fast load session. - File:d:\office\source\search\search\searchdll\resourcemanagerimpl.cpp Line:608
03/02/2015 11:25:53.39 mssearch.exe (0x0F0C)                   0x08FC Search Server Common          Common
0 Monitorable CResourceManager::CreateSession Error creating non fastload session 'Provider=SQLOLEDB;Extended Properties='Server=***;Database=SP_SharedServices_Search;Trusted_Connection=yes;App=Windows SharePoint Services;Timeout=15';'. - File:d:\office\source\search\search\searchdll\resourcemanagerimpl.cpp
Line:658
03/02/2015 11:25:53.39 mssearch.exe (0x0F0C)                   0x08FC Search Server Common          UtilCommon
0 Monitorable Dumping error record [0]:   Source: Microsoft OLE DB Provider for SQL Server   HRESULT: 0x80004005   Code: 11   Description: [DBNETLIB][ConnectionRead (recv()).]General network error. Check
your network documentation. - File:d:\office\source\search\common\pkmutild\atldbext.cxx Line:1250
03/02/2015 11:25:53.39 mssearch.exe (0x0F0C)                   0x08FC Search Server Common          GathererSql
0 Monitorable CSqlCrawl::ExecuteCommand() Failed in GetSession, Error is 0x80004005 - File:d:\office\source\search\search\gather\server\gatherobj.cxx Line:9654

Hi,
In this forum we mainly discuss questions and feedbacks about Office products, since your question is about SharePoint, I suggest you post the question in SharePoint forum to get further assistance:
https://social.technet.microsoft.com/Forums/office/en-US/home?category=sharepoint
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

My macbook pro is running very slow with some strange mouse and window movements. The trackpad is very unresponsive and when responding the cursor moves on its own and/or very erratically. When on safari the window suddenly zooms in or highlights words.

My macbook pro is running very slow with some strange mouse and window movements. The trackpad is very unresponsive and when responding the cursor moves on its own and/or very erratically. When on safari the window suddenly zooms in or highlights words and looks them up via dictionary. I currently have a wireless mouse connected and I am still having the same problems.
I fee like I may have a virus or my laptop is perhaps being accessed remotely. All of the sharing options are unchecked.
HELP PLEASE
Very worried!!

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
     after the chime press and hold down the OPTION key until the boot manager screen appears.
     Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

Exchange 2013 - The Microsoft Exchange Transport service is rejecting message submissions because the service continues to consume more memory than the configured threshold

Noticed at about noon that no emails had been received all day. Began to investigate and found that the MS Exchange Transport service had been set to deny email submission because it was using too much memory on the server (91%).
The error message makes me think that we may have been getting used by malware or something similar.“The Microsoft Exchange Transport service is rejecting message submissions because the service continues to consume more memory than the
configured threshold.”
There are also several warning messages that list particular IP addresses and say that a connection from that IP was denied because there were already the maximum number of connections (20).
From what I can tell, all of the IP addresses are from Taiwan.
The time period for which some emails may be missing is from close of business yesterday ( 4/3/2014) through about 12:45 today (4/4/2014).
From the time I spent reading and trying to figure out the error, I think we may need to readjust our throttling policies to prevent this from happening.
The exchange server is currently running at 90%+ CPU and 50%+ memory usage the majority of the time, and I’m not sure how to fix it.
Also, I cannot get into EMS I get a access denied message from the destination computer. (Exchange server) I want to get into there to change the throttling policy back to default, since we disabled it.
The Error reads:
The WinRM client cannot process the request. The WinRM client tried to use Kerberos authentication mechanism, but the destination computer <Exchange> returned an 'access denied' error. Change the configuration to allow Kerberos authentication
mechanism to be used or specify one of the authentication mechanism supported by the server. (How do I do this?) To use Kerberos, specify the local computer name as the remote destination. (I'm trying to use EMS while logged into the local Exchange server)
Also verify that the client computer and the destination computer are joined to a domain. (Exchange is on our domain, and the computer trying to connect is the same computer) To use basic, specify the local computer name as the remote destination, specify
Basic authentication and provide user mane and password. Possible authentication mechanisms reported by server.
At line:1 char:1
+ New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Microsoft.Excha ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotingTransportException + FullyQualifiedErrorId : AccessDenied,PSSessionOpenFailed
I assumed control of this exchange system already in place and I do not have much experience with exchange 2013 or server 2012. I do know 2008, but that doesn't help very much in this situation.
Recent changes to the system:
About three days ago we switch our sessions policy to allow many more connections, and I believe this caused the issue. This is what I changed it to:
Made the registry DWORD (32-bit) "Maximum Allowed Sessions Per User" and modified the value to 1000. Location of registry change @ HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
I just changed it to 10 from the 1000. I'm hoping this solves this. So far no.
Also, I am not the best in the shell or command line interfaces. Any help would be wonderful!

Hi,
Yes, could be hardware performance issue. Try recycle the Transport process and see if the issue persists.
Thanks,
Simon Wu
TechNet Community Support

My Mac got hacked. I was working on a word document when the computer suddenly started typing meaningful sentences on its own that describes how the hacker is skillful. At the that time I was on a password protected wifi and file sharing was off.

This is the first time I get hacked this bad. I was working on a microsoft word document when the computer suddenly started typing meaningful sentences on its own that describes how skillfull the hacker is. At the that time I was on a friends wifi network that is password protected (not sure about the encyrption), the Os X Firewall was on. I was using the admin profile, however, file sharing was off. I'm very careful not to install any suspecious 3rd party software.
So far I have verified permissions and fixed some errors there, and changed passwords.
Do I have to erase/format my computer and reinstall the Os? If so is it adequte to use the internet recovery tool or will it use old and possibly infected EFI/Root files?
Would appreciate the advice of all the Mac experts out there. Thanks

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click anywhere in the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo launchctl getenv DYLD_INSERT_LIBRARIES; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; launchctl getenv DYLD_INSERT_LIBRARIES; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Filds in the report losted the configuration suddenly

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