"File is corrupt" error when trying to encode some videos

Hello,
We are using Azure Media Services to encode uploaded user videos and although most encode fine, a significant number fail.
I saw a suggestion to check the file for errors using "Windows Media ASF View 9" and indeed, the files that do not encode have warnings about "Packet is flagged with multiple payload with payload count = 1". Would this be the reason the
files are not encoding?
The full error message is: "Task Id: nb:tid:UUID:ce02345d-1500-80c2-5557-f1e4d4404725; Error code: UserInput; Error message: File is corrupted."
These files play fine in Windows Media Player, VLC, etc.
I tried another 3rd party encoder and these files encode fine.
Is there some way to get these files to encode successfully using Azure Media Services?
Thanks for any advice or help!

Thanks for reaching out. In addition to the task ID, can you please tell us which data center you are using?
And if you can share a sample file, please send a SAS URL to mediaservices at microsoft dot com
Cheers,
Azure Media Services PM team

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    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "zkthegreat472" <sip:[email protected]>;tag=1263807263
    Call-ID: 17e812b6-f0fa-11db-ab85-d6e64a6913c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 513
    v=0
    o=Zkthegreat47 0 0 IN IP4 192.168.2.9
    s=zkthegreat472
    c=IN IP4 192.168.2.9
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:1830
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1549517569
    m=video 16384 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:15
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 15:640:480:640:480
    a=rtpID:-188668147
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.9;branch=z9hG4bK4a515f81561d312e
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "zkthegreat472" <sip:[email protected]>;tag=1263807263
    Call-ID: 17e812b6-f0fa-11db-ab85-d6e64a6913c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 513
    v=0
    o=Zkthegreat47 0 0 IN IP4 192.168.2.9
    s=zkthegreat472
    c=IN IP4 192.168.2.9
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:1830
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1549517569
    m=video 16384 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:15
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 15:640:480:640:480
    a=rtpID:-188668147
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK7cf8778f33534bb7
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "zkthegreat472" <sip:[email protected]>;tag=1939364851
    Call-ID: 16b65fc4-f0fa-11db-ab85-f94b5e9213c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 519
    v=0
    o=Zkthegreat47 0 0 IN IP4 m.0
    s=zkthegreat472
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:1830
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1549517569
    m=video 16384 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:15
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 15:640:480:640:480
    a=rtpID:-188668147
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK7cf8778f33534bb7
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "zkthegreat472" <sip:[email protected]>;tag=1939364851
    Call-ID: 16b65fc4-f0fa-11db-ab85-f94b5e9213c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 519
    v=0
    o=Zkthegreat47 0 0 IN IP4 m.0
    s=zkthegreat472
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:1830
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1549517569
    m=video 16384 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:15
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 15:640:480:640:480
    a=rtpID:-188668147
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK7cf8778f33534bb7
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "zkthegreat472" <sip:[email protected]>;tag=1939364851
    Call-ID: 16b65fc4-f0fa-11db-ab85-f94b5e9213c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 519
    v=0
    o=Zkthegreat47 0 0 IN IP4 m.0
    s=zkthegreat472
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:1830
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1549517569
    m=video 16384 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:15
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 15:640:480:640:480
    a=rtpID:-188668147
    @:0 type=2 (00000000/22)
    [VCVIDEO_OUTGOINGATTEMPT]
    [4]
    Video Conference User Report:
    Binary Images Description for "iChat":
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    0x1447c000 - 0x14485fff com.apple.IOFWDVComponents 1.9.0 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
    0x144eb000 - 0x14527fff com.apple.QuickTimeFireWireDV.component 7.1.5 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x14533000 - 0x14563fff com.apple.QuickTimeIIDCDigitizer 7.1.5 /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
    0x1456d000 - 0x145a9fff com.apple.QuickTimeUSBVDCDigitizer 1.7.5 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
    0x145cd000 - 0x145d2fff com.apple.audio.AppleHDAHALPlugIn 1.2.9 (1.2.9a4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x145e1000 - 0x1473afff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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    0x901c2000 - 0x901c4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c6000 - 0x90203fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x9022a000 - 0x90300fff com.apple.ApplicationServices.ATS 2.0.6 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90320000 - 0x90775fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080c000 - 0x908d4fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90912000 - 0x90912fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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    0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
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    0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.21 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x91007000 - 0x91045fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x91058000 - 0x91068fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x91073000 - 0x910f1fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x91126000 - 0x91144fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91150000 - 0x9115efff libz.1.dylib /usr/lib/libz.1.dylib
    0x91161000 - 0x91300fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913fe000 - 0x91406fff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x9140d000 - 0x91433fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91445000 - 0x9144cfff libbsm.dylib /usr/lib/libbsm.dylib
    0x91450000 - 0x914c6fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x91517000 - 0x91517fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x91519000 - 0x91544fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91557000 - 0x9162bfff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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    0x91707000 - 0x917b0fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x917d6000 - 0x91821fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x91840000 - 0x91856fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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    0x940c1000 - 0x940d2fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x94116000 - 0x9415efff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x94168000 - 0x941a6fff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x941ea000 - 0x941fbfff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x94209000 - 0x94247fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x94263000 - 0x94272fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94279000 - 0x94284fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x942d0000 - 0x942eafff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x942f0000 - 0x945aefff com.apple.QuickTime 7.1.5 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x94712000 - 0x94858fff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x948e4000 - 0x948f3fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x948fa000 - 0x94923fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x94929000 - 0x94938fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x9493c000 - 0x94961fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x9496d000 - 0x9498afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94991000 - 0x949f7fff com.apple.Bluetooth 1.7.14 (1.7.14f14) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x94cb6000 - 0x94d48fff com.apple.WebKit 419 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x94da2000 - 0x94e24fff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
    0x94e5d000 - 0x9513cfff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x952bb000 - 0x952defff libxslt.1.dylib /usr/lib/libxslt.1.dylib
    0x96468000 - 0x96468fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9694b000 - 0x9696dfff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
    0x969de000 - 0x96ab5fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x96ad0000 - 0x96ad1fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
    0x96ad3000 - 0x96ad8fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x96c2f000 - 0x96c30fff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
    0x9737d000 - 0x97466fff com.apple.viceroy.framework 278.2.10 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x97baa000 - 0x97bacfff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x97ddb000 - 0x98aa9fff com.apple.QuickTimeComponents.component 7.1.5 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x9946a000 - 0x99475fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x9947f000 - 0x995ebfff com.apple.MessageFramework 2.1.1 (752.3) /System/Library/Frameworks/Message.framework/Versions/B/Message

    Hi Bigfoot47,
    Right some background first.
    iChat logs on the the AIM servers on port 5190 TCP protocol for Text chats.
    Certain Text chats and anything to do with sending files/pics is on 5190 UDP
    Now for A/V it send an invite to your Buddy on port 5678.
    When they click the invite box iChat moves to port 5060.
    At this point it contacts the SIP server Called SNATMAP run by Apple.
    This passes an SIP INVITE (As can be seen in the Log), to the Buddy.
    It also send out which ports it would like to use, which can also be seen. (normally the first 4 of 16384-16403)
    Now SIP is the Text based version of you making a telephone call (Dialling, ringing, acknowledge, accepting..... ...on to Bye when you finish)
    Your log says only the INVITE is being sent (with the correct ports) but it appears there is no response from the other end.
    This can be that they have not got the ports open in their Firewall or modem or router (depending which routes).
    It can be done to the Quicktime streaming setting not being correct (or rather useful)
    Go to System Preferences > Quicktime > Streaming tab, and set the drop down to 1.5Mbps/T1/LAN
    It can be that there is another VoIP device that also uses SIP such as a Vonage or similar adapter somewhere in the connection.
    Soo......
    If you Mac Firewall is On but the ports are not set
    See around the second pic http://www.ralphjohnsuk.dsl.pipex.com/page4.html#_ports
    Make sure the ports are open in some way in your routing device.
    Repeat for the Buddy's end.
    8:09 PM Sunday; April 22, 2007

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