File missing in directory

I have two users who have same security and rights in my BO XI 3.1. The report ran by user1 successfully completed and the file can be found in the directory. The report ran by User2 is having problem report completed but it never showed up in the directory.

I clearly mentioned user2 is having problem with nearly 370 reports which comes from  different folders. I just want to know after the reports run successfully why were they not showing up in the file directory for this user2. For User1 I can see the reports in the file directory after they ran successfully.

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