Files saved as JPG converting to Gray

Strangest thing. A user is opening an RGB color image from Bridge CS4 into Photoshop CS4, then doing a simple Save As... to JPG format. In Bridge, the new file will show briefly in color, then convert to Grayscale. And when the new file is opened, it really is grayscale.
Those are literally the only steps we're doing -- Open, Save As... (jpg format), close.
I moved the file to my computer and I don't get this result -- my JPG stays RGB.
We can't find any preference in Bridge that would be doing an auto-conversion, nor does there appear to be anything in the file that would suggest it should save as anything but color. We completely reset Bridge and the problem persists.
Anybody got any ideas?
Thanks,
--Mike

Thanks Wayne!
No, I don't have MS Excel installed.
But my question is more to do with why Numbers opens my .xls file as a .number file.
In Finder, both identical files are side by side, one with XLS written across it.
When I click this, it opens in Numbers with the extension .numbers across it.
So, is this because it's Numbers that's opening it (and really it's still an .xls file)? Or is it not saving as an .xls file at all?
Thanks,
Megan

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Kumararaja,
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slaychild wrote:
I need help. Im new to mac and have all my movie files on my external drive. I found out how to make an alias folder and it works great in Front Row. But when I look at the movie in Front Row. All I see is a blue folder. I read another post stating that it can be done and this is what I got,
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fredowww66
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ATR

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Click to view

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I am in CS5
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Screenshot of original .PSD file
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