Fingerprint no longer recognized in BIOS pre-boot after reformat

Hello I recently purchased a ProBook 4544s, and was getting it all set up and rockin. Everything was working great until either the wife got a virus (diamondnet crap, put pops on all over) or an update just didnt jive well. After I got rid of virus and updates were all completed, Protect tools stopped working properly (shred now didnt SHRED). HP Tech in chat told me to unistall and reinstall.....that didnt work quite as well either because biometrics were not quiet right. So I reformated to factory setting. Up until this reset and the reinstall of Protect Tools, the biometrics were working flawlessly. Each of the fingerprints recorded allowed me past the BIOS and into Windows as well as a few other applications I had installed. Afterwards, the only access past the BIOS I had was thru password.....and the password manager no longer kept login info to be used with fingerprint.
I am pretty sure its a setting in the BIOS that never changed during the reset. However everthing in the BIOS is locked that I would need to try and reset the biometrics.
Does anyone know how to reset the BIOS Drive lock to new biometrics???
Thanks
Aaron

VJ_R,
Thanks for the reply. However I FINALLY got thru to the HP Chat Help. And was able to get it figured out.
I wasnt quite in the right location with in the BIOS settings. Under the securities tab I was able to delete user and that cleared the old user settings (EVEN THOUGH my finger prints didnt change I needed to delete) and clear upon reboot.
This also cleared up my Password Manager issue not allowing finger prints to login in on web sites. So I will reset BIOS lock screen to NEW fingerprints, and pray for no more issues

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Quote from: teco on 04-February-10, 11:23:55
Did a search on "long boot" but nothing relevant.
Sorry if this has been already covered.
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Is there any setting I can tweak to speed this up?
I had hoped this rig would be faster than the GA-7DXR+Athlon
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Xpetepan wrote:
Hi, I am experiencing a problem with my external WD eSATA harddisk. The setop box was recognizing it perfectly and I was recording programs with no problem. Suddenly the DVR does not show the drive any longer. I tried unplugging and rebooting. Did not fix the issue. I need help: what should I do???
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Fingerprin​t no longer recognized in BIOS pre-boot after reformat

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