FIOS Availability - My address is missing from the data base

I am looking to order Verizon Fios Internet and am always told it is not available at my address.     I know it is available as my neighbor to my left, and across the street both have it.    Also, Verizon dug up my lawn to run the fiber which sort of adds a bit of "insult to the injury".   I believe that my address was left off of the database when they updated our neighborhood.   Does anyone know who I can contact to see about getting this corrected?   Their order entry folks don't seem to know and all they will tell me is "it isn't available at my location".
Thanks! 

Hi wanmanhit,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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     ExRCA is attempting to obtain the SSL certificate from remote server mail.research.osu.edu on port 443.
     ExRCA successfully obtained the remote SSL certificate.
     Additional Details
     Remote Certificate Subject: CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US, Issuer: CN=InCommon Server CA, OU=InCommon, O=Internet2, C=US.
    Validating the certificate name.
     The certificate name was validated successfully.
     Additional Details
     Host name mail.research.osu.edu was found in the Certificate Subject Common name.
    Certificate trust is being validated.
     The certificate is trusted and all certificates are present in the chain.
     Test Steps
     ExRCA is attempting to build certificate chains for certificate CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US.
     One or more certificate chains were constructed successfully.
     Additional Details
     A total of 1 chains were built. The highest quality chain ends in root certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE.
    Analyzing the certificate chains for compatibility problems with versions of Windows.
     Potential compatibility problems were identified with some versions of Windows.
     Additional Details
     ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
    Testing the certificate date to confirm the certificate is valid.
     Date validation passed. The certificate hasn't expired.
     Additional Details
     The certificate is valid. NotBefore = 6/23/2011 12:00:00 AM, NotAfter = 6/22/2012 11:59:59 PM
    Checking the IIS configuration for client certificate authentication.
     Client certificate authentication wasn't detected.
     Additional Details
     Accept/Require Client Certificates isn't configured.
    Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
     ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
     Test Steps
     ExRCA is attempting to retrieve an XML Autodiscover response from URL
    https://mail.research.osu.edu/Autodiscover/Autodiscover.xml for user
    [email protected].
     The Autodiscover XML response was successfully retrieved.
     Additional Details
     Autodiscover Account Settings
    XML response:
    <?xml version="1.0"?>
    <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
    <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
    <User>
    <DisplayName>Alba, Andrea</DisplayName>
    <LegacyDN>/o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Alba, Andrea</LegacyDN>
    <DeploymentId>75b2e554-1712-4be1-94e6-ed12513f8395</DeploymentId>
    </User>
    <Account>
    <AccountType>email</AccountType>
    <Action>settings</Action>
    <Protocol>
    <Type>WEB</Type>
    <Port>0</Port>
    <DirectoryPort>0</DirectoryPort>
    <ReferralPort>0</ReferralPort>
    <Internal>
    <OWAUrl AuthenticationMethod="Basic, Fba">https://mail.research.osu.edu/owa/</OWAUrl>
    </Internal>
    <External>
    <OWAUrl AuthenticationMethod="Fba">https://mail.research.osu.edu/owa/</OWAUrl>
    </External>
    </Protocol>
    </Account>
    </Response>
    </Autodiscover>
    Autodiscover settings for Outlook Anywhere are being validated.
     ExRCA wasn't able to validate Outlook Anywhere Autodiscover settings.
     Additional Details
     The EXCH provider section is missing from the Autodiscover response.
    And then a test with a different user:
    Testing RPC/HTTP connectivity.
     The RPC/HTTP test completed successfully.
     Test Steps
     ExRCA is attempting to test Autodiscover for
    [email protected].
     Autodiscover was tested successfully.
     Test Steps
     Attempting each method of contacting the Autodiscover service.
     The Autodiscover service was tested successfully.
     Test Steps
     Attempting to test potential Autodiscover URL
    https://research.osu.edu/AutoDiscover/AutoDiscover.xml
     Testing of this potential Autodiscover URL failed.
     Test Steps
     Attempting to resolve the host name research.osu.edu in DNS.
     The host name resolved successfully.
     Additional Details
     IP addresses returned: 140.254.87.75
    Testing TCP port 443 on host research.osu.edu to ensure it's listening and open.
     The specified port is either blocked, not listening, or not producing the expected response.
      Tell me more about this issue and how to resolve it
     Additional Details
     A network error occurred while communicating with the remote host.
    Attempting to test potential Autodiscover URL
    https://autodiscover.research.osu.edu/AutoDiscover/AutoDiscover.xml
     Testing of this potential Autodiscover URL failed.
     Test Steps
     Attempting to resolve the host name autodiscover.research.osu.edu in DNS.
     The host name couldn't be resolved.
      Tell me more about this issue and how to resolve it
     Additional Details
     Host autodiscover.research.osu.edu couldn't be resolved in DNS InfoDomainNonexistent.
    Attempting to contact the Autodiscover service using the HTTP redirect method.
     The attempt to contact Autodiscover using the HTTP Redirect method failed.
     Test Steps
     Attempting to resolve the host name autodiscover.research.osu.edu in DNS.
     The host name couldn't be resolved.
      Tell me more about this issue and how to resolve it
     Additional Details
     Host autodiscover.research.osu.edu couldn't be resolved in DNS InfoDomainNonexistent.
    Attempting to contact the Autodiscover service using the DNS SRV redirect method.
     ExRCA successfully contacted the Autodiscover service using the DNS SRV redirect method.
     Test Steps
     Attempting to locate SRV record _autodiscover._tcp.research.osu.edu in DNS.
     The Autodiscover SRV record was successfully retrieved from DNS.
     Additional Details
     The Service Location (SRV) record lookup returned host mail.research.osu.edu.
    Attempting to test potential Autodiscover URL
    https://mail.research.osu.edu/Autodiscover/Autodiscover.xml
     Testing of the Autodiscover URL was successful.
     Test Steps
     Attempting to resolve the host name mail.research.osu.edu in DNS.
     The host name resolved successfully.
     Additional Details
     IP addresses returned: 131.187.90.221
    Testing TCP port 443 on host mail.research.osu.edu to ensure it's listening and open.
     The port was opened successfully.
    Testing the SSL certificate to make sure it's valid.
     The certificate passed all validation requirements.
     Test Steps
     ExRCA is attempting to obtain the SSL certificate from remote server mail.research.osu.edu on port 443.
     ExRCA successfully obtained the remote SSL certificate.
     Additional Details
     Remote Certificate Subject: CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US, Issuer: CN=InCommon Server CA, OU=InCommon, O=Internet2, C=US.
    Validating the certificate name.
     The certificate name was validated successfully.
     Additional Details
     Host name mail.research.osu.edu was found in the Certificate Subject Common name.
    Certificate trust is being validated.
     The certificate is trusted and all certificates are present in the chain.
     Test Steps
     ExRCA is attempting to build certificate chains for certificate CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US.
     One or more certificate chains were constructed successfully.
     Additional Details
     A total of 1 chains were built. The highest quality chain ends in root certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE.
    Analyzing the certificate chains for compatibility problems with versions of Windows.
     Potential compatibility problems were identified with some versions of Windows.
     Additional Details
     ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
    Testing the certificate date to confirm the certificate is valid.
     Date validation passed. The certificate hasn't expired.
     Additional Details
     The certificate is valid. NotBefore = 6/23/2011 12:00:00 AM, NotAfter = 6/22/2012 11:59:59 PM
    Checking the IIS configuration for client certificate authentication.
     Client certificate authentication wasn't detected.
     Additional Details
     Accept/Require Client Certificates isn't configured.
    Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
     ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
     Test Steps
     ExRCA is attempting to retrieve an XML Autodiscover response from URL
    https://mail.research.osu.edu/Autodiscover/Autodiscover.xml for user
    [email protected].
     The Autodiscover XML response was successfully retrieved.
     Additional Details
     Autodiscover Account Settings
    XML response:
    <?xml version="1.0"?>
    <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
    <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
    <User>
    <DisplayName>Bossley, Peter A</DisplayName>
    <LegacyDN>/o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Bossley, Peter A</LegacyDN>
    <DeploymentId>75b2e554-1712-4be1-94e6-ed12513f8395</DeploymentId>
    </User>
    <Account>
    <AccountType>email</AccountType>
    <Action>settings</Action>
    <Protocol>
    <Type>EXCH</Type>
    <Server>MAIL.rf.ohio-state.edu</Server>
    <ServerDN>/o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MAIL</ServerDN>
    <ServerVersion>738180DA</ServerVersion>
    <MdbDN>/o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MAIL/cn=Microsoft Private MDB</MdbDN>
    <ASUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</ASUrl>
    <OOFUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</OOFUrl>
    <OABUrl>https://mail.research.osu.edu/OAB/e5ee959b-e4f0-4bd3-b254-bc2f822455f6/</OABUrl>
    <UMUrl>https://mail.research.osu.edu/EWS/UM2007Legacy.asmx</UMUrl>
    <Port>0</Port>
    <DirectoryPort>0</DirectoryPort>
    <ReferralPort>0</ReferralPort>
    <PublicFolderServer>MAIL.rf.ohio-state.edu</PublicFolderServer>
    <AD>DC3.rf.ohio-state.edu</AD>
    <EwsUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</EwsUrl>
    <EcpUrl>https://mail.research.osu.edu/ecp/</EcpUrl>
    <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
    <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
    <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
    <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
    <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
    </Protocol>
    <Protocol>
    <Type>EXPR</Type>
    <Server>mail.research.osu.edu</Server>
    <ASUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</ASUrl>
    <OOFUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</OOFUrl>
    <OABUrl>https://mail.research.osu.edu/OAB/e5ee959b-e4f0-4bd3-b254-bc2f822455f6/</OABUrl>
    <UMUrl>https://mail.research.osu.edu/EWS/UM2007Legacy.asmx</UMUrl>
    <Port>0</Port>
    <DirectoryPort>0</DirectoryPort>
    <ReferralPort>0</ReferralPort>
    <SSL>On</SSL>
    <AuthPackage>Ntlm</AuthPackage>
    <EwsUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</EwsUrl>
    <EcpUrl>https://mail.research.osu.edu/ecp/</EcpUrl>
    <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
    <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
    <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
    <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
    <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
    </Protocol>
    <Protocol>
    <Type>WEB</Type>
    <Port>0</Port>
    <DirectoryPort>0</DirectoryPort>
    <ReferralPort>0</ReferralPort>
    <Internal>
    <OWAUrl AuthenticationMethod="Basic, Fba">https://mail.research.osu.edu/owa/</OWAUrl>
    <Protocol>
    <Type>EXCH</Type>
    <ASUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</ASUrl>
    </Protocol>
    </Internal>
    <External>
    <OWAUrl AuthenticationMethod="Fba">https://mail.research.osu.edu/owa/</OWAUrl>
    <Protocol>
    <Type>EXPR</Type>
    <ASUrl>https://mail.research.osu.edu/EWS/Exchange.asmx</ASUrl>
    </Protocol>
    </External>
    </Protocol>
    </Account>
    </Response>
    </Autodiscover>
    Autodiscover settings for Outlook Anywhere are being validated.
     ExRCA validated the Outlook Anywhere Autodiscover settings.
    Attempting to resolve the host name mail.research.osu.edu in DNS.
     The host name resolved successfully.
     Additional Details
     IP addresses returned: 131.187.90.221
    Testing TCP port 443 on host mail.research.osu.edu to ensure it's listening and open.
     The port was opened successfully.
    Testing the SSL certificate to make sure it's valid.
     The certificate passed all validation requirements.
     Test Steps
     ExRCA is attempting to obtain the SSL certificate from remote server mail.research.osu.edu on port 443.
     ExRCA successfully obtained the remote SSL certificate.
     Additional Details
     Remote Certificate Subject: CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US, Issuer: CN=InCommon Server CA, OU=InCommon, O=Internet2, C=US.
    Validating the certificate name.
     The certificate name was validated successfully.
     Additional Details
     Host name mail.research.osu.edu was found in the Certificate Subject Common name.
    Certificate trust is being validated.
     The certificate is trusted and all certificates are present in the chain.
     Test Steps
     ExRCA is attempting to build certificate chains for certificate CN=mail.research.osu.edu, OU=Office of Research, O=The Ohio State University, STREET=154 W 12th Avenue, L=Columbus, S=OH, PostalCode=43210, C=US.
     One or more certificate chains were constructed successfully.
     Additional Details
     A total of 1 chains were built. The highest quality chain ends in root certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE.
    Analyzing the certificate chains for compatibility problems with versions of Windows.
     Potential compatibility problems were identified with some versions of Windows.
     Additional Details
     ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
    Testing the certificate date to confirm the certificate is valid.
     Date validation passed. The certificate hasn't expired.
     Additional Details
     The certificate is valid. NotBefore = 6/23/2011 12:00:00 AM, NotAfter = 6/22/2012 11:59:59 PM
    Checking the IIS configuration for client certificate authentication.
     Client certificate authentication wasn't detected.
     Additional Details
     Accept/Require Client Certificates isn't configured.
    Testing HTTP Authentication Methods for URL
    https://mail.research.osu.edu/rpc/rpcproxy.dll.
     The HTTP authentication methods are correct.
     Additional Details
     ExRCA found all expected authentication methods and no disallowed methods. Methods found: Negotiate, NTLM
    Testing SSL mutual authentication with the RPC proxy server.
     Mutual authentication was verified successfully.
     Additional Details
     Certificate common name mail.research.osu.edu matches msstd:mail.research.osu.edu.
    Attempting to ping RPC proxy mail.research.osu.edu.
     RPC Proxy was pinged successfully.
     Additional Details
     Completed with HTTP status 200 - OK
    Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server MAIL.rf.ohio-state.edu.
     The endpoint was pinged successfully.
     Additional Details
     RPC Status Ok (0) returned in 546 ms.
    Testing the Name Service Provider Interface (NSPI) on the Exchange Mailbox server.
     The NSPI interface was tested successfully.
     Test Steps
     Attempting to ping RPC endpoint 6004 (NSPI Proxy Interface) on server MAIL.rf.ohio-state.edu.
     The endpoint was pinged successfully.
     Additional Details
     RPC Status Ok (0) returned in 483 ms.
    Testing NSPI "Check Name" for user
    [email protected] against server MAIL.rf.ohio-state.edu.
     Check Name succeeded.
     Additional Details
     DisplayName: Bossley, Peter A, LegDN: /o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Bossley, Peter A
    Testing the Referral service on the Exchange Mailbox server.
     The Referral service was tested successfully.
     Test Steps
     Attempting to ping RPC endpoint 6002 (Referral Interface) on server MAIL.rf.ohio-state.edu.
     The endpoint was pinged successfully.
     Additional Details
     RPC Status Ok (0) returned in 492 ms.
    Attempting to perform referral for user /o=Research Foundation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Bossley, Peter A on server MAIL.rf.ohio-state.edu.
     ExRCA successfully got the referral.
     Additional Details
     The server returned by the Referral service: MAIL.rf.ohio-state.edu
    Testing the Exchange Information Store on the Mailbox server.
     ExRCA successfully tested the Information Store.
     Test Steps
     Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server MAIL.rf.ohio-state.edu.
     The endpoint was pinged successfully.
     Additional Details
     RPC Status Ok (0) returned in 15 ms.
    Attempting to log on to the Exchange Information Store.
     ExRCA successfully logged on to the Information Store.
    Any other ideas?
    thanks!

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