Firefox crashes when tryin to load a PDF file with Adobe 8
I've gotten this particular core a few times now and I have talked to firefox support. They pointed me to Adobe as they said the core points to a problem with adobe reader / acrobat. I've posted the core report here in order to try to gather more information on what may be causing the issue. If anyone can pinpoint a process or grab some information out of the core please let me know. Thank you.
-Chris
Core:
Signature @0x3
bp-203fddea-3bd6-4611-a6f6-9fdeb2091109
Time 2009-11-09 09:05:54.383629
Uptime 103
Last Crash 7476 seconds before submission
Product Firefox
Version 3.5.5
Build ID 20091102152451
OS Windows NT
OS Version 5.1.2600 Service Pack 3
CPU x86
CPU Info GenuineIntel family 15 model 6 stepping 4
Crash Reason EXCEPTION_ACCESS_VIOLATION
Crash Address 0x3
User Comments
Processor Notes
Crashing Thread
Frame Module Signature [Expand] Source
0 @0x3
1 user32.dll UserCallWinProcCheckWow
2 user32.dll CallWindowProcAorW
3 user32.dll CallWindowProcA
4 nppdf32.dll nppdf32.dll@0x67af
5 user32.dll InternalCallWinProc
6 user32.dll UserCallWinProcCheckWow
7 user32.dll DispatchClientMessage
8 user32.dll __fnDWORD
9 ntdll.dll KiUserCallbackDispatcher
10 nppdf32.dll nppdf32.dll@0x66a5
11 user32.dll DispatchMessageW
12 xul.dll nsAppShell::ProcessNextNativeEvent
widget/src/windows/nsAppShell.cpp:165
13 winmm.dll timeGetTime
14 xul.dll nsBaseAppShell::OnProcessNextEvent
widget/src/xpwidgets/nsBaseAppShell.cpp:278
15 xul.dll nsThread::ProcessNextEvent
xpcom/threads/nsThread.cpp:508
16 xul.dll nsBaseAppShell::Run
widget/src/xpwidgets/nsBaseAppShell.cpp:170
17 xul.dll nsAppStartup::Run
toolkit/components/startup/src/nsAppStartup.cpp:193
18 nspr4.dll PR_GetEnv
19 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110
20 firefox.exe __tmainCRTStartup
obj-firefox/memory/jemalloc/src/crtexe.c:591
21 kernel32.dll BaseProcessStart
The PDF auto loads onto our website after being uploaded by SFTP to a shared directory, the latest file is always displayed. Viewing the PDF with adobe or full page works fine. Viewing the PDF within our website is when the crash occurs. I was hoping something in the core would point to the specific reason or what was at fault. I have done many configuration tests up to this point.
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