Firefox nor firefox-uninstaller will not open although I can see that they are running in "Processes" meaning I can't open it nor uninstall it.

If I try to open firefox or uninstall firefox, nothing happens. I see that they are running in "Processes" but that is all. I can't open it; I can't uninstall it. Any ideas? I've checked my hard drive for errors, no viruses, all other programs perform as designed. Thanks in advance.

Sometimes the Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the little thumbnail image above the Taskbar and choosing Maximize. Does that work?
One possible cause for this is that the file which stores window sizes and positions has become corrupted.
'''Method #1:''' ''If you can get a maximized window:''
Open your current Firefox settings (AKA Firefox profile) folder using either
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
* "3-bar" menu button > "power" button
* (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?
'''Method #2:''' ''If you cannot get a Firefox window at all:''
Shut down Firefox by right-clicking the taskbar icon > Close All Windows.
Using the Run dialog (windows key + R) or the Start menu search bar (or in Windows 8 maybe the charms bar search bar?) type or paste the following and press Enter to drill down to the Profiles folder:
%APPDATA%\Mozilla\Firefox\Profiles
Here you may see one folder -- in which case, double-click into that -- or more than one folder -- in which case, double-click into what looks like the most recently updated.
Scroll down and rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?

Similar Messages

HT1657 I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

TS1702 Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hello Funkylildiva,
Thank you for contacting Apple Support Communities.
The following article addresses downloading past purchases.
Download past purchases
http://support.apple.com/kb/HT2519
If, after going through this article, you are still having problems, there are links to report a problem or contact iTunes Store suppport at the bottom.
Regards,
Jeff D.

My MacBook's fan is operating very high and I am able to hear it. Also my battery will not charge. I am told that there are no batteries available

My MacBook's fan is operating very high and I am able to hear it. Also my battery will not charge. I am told that there are no batteries available

Welcome to Apple Support Communities.
For the fan running continually, first try an SMC (System Management Controller) reset:
http://support.apple.com/kb/HT3964
Since you did not mention which model of MacBook you own, it's impossible to answer your battery question.
Apple still sells original-equipment batteries for most models from the Apple Store online.
Another reliable source of Mac products is OtherWorldComputing (www.macsales.com).
And some people choose to purchase batteries from what I consider to be less-reliable sources such as eBay.

I'm using "window.open()" to show one Calendar in a popup window. I can see that the popup is re-sizable. How can I prevent the user from re-sizing the popup?

I'm using "window.open()" to show one Calendar in a popup window. I can see that the popup is re-sizable. How can I prevent the user from re-sizing the popup? I have tried "resizable=yes|no|1|0" and that seems to be not working.

You can't prevent users from resizing a pop-up.
*https://developer.mozilla.org/en-US/docs/Web/API/window.open

HT4059 Some books shown on my ibooks library will not open. Error message states that they are incorrecrtly formatted.

I have a number of books on my ibooks that will not open. I get an error message that says that they are incorrectly formatted or in an unrecognized format. What is going on?

Beverly:
Try opening the problem library on the HD, if you still have it, by launching iPhoto with the Option key depressed and, when asked, navigate to the external HD and select it. If it opens then you might be able to get it recognized by iPB. If you don't have the one on the external try the one in the Documents folder.
Does iPhoto Buddy create its own plist file in each of the library folders? If so then maybe it the problem. Remove it from the problem library and try relinking it.
I used to use iPB but changed to iPLM (although I like iPB's interface better) as it was compatible with V6 before iPB was.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.

Thunderbird will not send emails...but claims they are "sent" (no error message)

Up until the beginning of this month my Thunderbird was working fine with my roadrunner email address. I have not downloaded any new software or made any changes to my settings during this time. Now I can no longer send emails (although it claims they are sent) and I never get an error message. I'm definitely in online mode, can receive all messages fine, and can send messages from my road runner server fine through webmail. I have checked to ensure no firewalls or antiviruses are blocking my outgoing messages and know the SMTP is correct. Please help!

Hi...thanks so much for your help! It says "mail sent successfully" and shows it in my sent folder after I click send.
Troubleshooting:
Application Basics
Name: Thunderbird
Version: 24.4.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20140316131045
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
OUTGOING: smtp-server.tampabay.rr.com:25, plain, none, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Extensions
Important Modified Preferences
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font.name.serif.el: Cambria
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mail.winsearch.enable: true
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mailnews.database.global.datastore.id: d0565083-6917-4a0a-868f-37bebde1e81
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Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 8.15.10.2639
Driver Date: 2-1-2012
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
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Updated my computer and will not show any images or documents unless they are on desktop only HELP!

Since I have updated my computer I can not find any images that I have saved in the past unless I have saved them directly in a folder on the desktop. I have tried searching all files and it only shows what I have on my desk top. Any help would be great!

You've tried charging from a wall outlet?
My Ipod Will not charge on any usb or devices and wont connect to anyones computer
It may need a new battery > Apple - Support - Service Answer Center
edited by: cs

My iPod classic will not play my podcasts in order. they are in order in iTunes, i don't have the suffle on.

I'm getting pretty tired Apple Products, having to fix problems after every upgrade, my Ipod will not play some of my podcasts in order.

All songs play on the laptop windows 8. The second Ipod touch we have - all songs synch to it and play.
But the first Ipod touch we bought - only half (or so) of the songs synch. So I assume there is an issue with the newer Ipod touch. The songs not synching are songs I added to the library from CD's.

My library will not let me access some tunes because they are tied to an Apple ID that is and old email address and that address is no longer valid. How do I access my music without the old password?

I can only access part of my Itunes library. Some of the music is tied to old Apple ID's that are email addressed that are not active. How do I access my music? I've tried everythign and been to the Apple store multiple times with no resolution. They suggested I call Apple support and have the security team assist. I can't get a hold of anyone in security and both times I called support they hung up on me mid conversation? Very nice...

Go to Settings, and then turn iMessage and FaceTime on if they are off. If they are on, then turn them both off, restart the phone, then turn them back on.
Go back to Settings > iCloud. Whether the current or old email address is displayed there, try your current password.

Since upgrading to Firefox 4.0 Norton IS site logins no longer work, even though they are running, they do not auto load. Is FF not being recognised after the update ?? ??

Normally when i open FF the Norton IS login manager kicks in automatically and completes all the various site logins.
'''However '''since the update to FF4, even though Norton IS 2011 is running the login manager is not working, it's as if FF4 is not being recognised as my browser any longer.
There must be a fix for this; if not i'll be forced to revert to the previous version of FF
New'ish system i3, Win 7, MS Office, Norton IS 2011, Firefox 4.0

You are almost correct in your assumption Norton needs updating to FF4
You can get Firefox 3.6.16 here:
http://www.mozilla.com/en-US/firefox/all-older.html
http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

Whenever I watch a youtube video on Google Chrome and even Safari and I decide to maximize the video, my dock will not disappear. Instead it covers the streaming area of the video. How can I fix this to where the dock disappears when I am watching a maxim

ized youtube video?

Question: When you refer to an app here --
''I've been able to recreate this bug every time by opening a stream in one tab, any other page in the other and then starting the app - freeze every time.''
-- is that a completely unrelated application outside of Firefox, or something in another Firefox window or tab?
If you have not already tried disabling the protected mode feature of the Flash plugin, the following pages/posts provide different ways to do that:
* Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
* Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209
* Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (restarting Firefox might help) before this would take effect.

I have used Firefox on my computer for several years. Today, after upgrading to the new version, I was not able to open Firefox. I have tried several times uninstalling and re-downloading Firefox. It still will not open! What is wrong?

I have used Firefox on my computer for several years. Today, after upgrading to the new version, I was not able to open Firefox. I have tried several times uninstalling and re-downloading Firefox. It still will not open! Is the new version not compatible with Windows Vista?

I hope that link points to mozilla.com or mozilla.org
You will have to close firefox.exe with the Windows Task Manager from the "Processes" tab of the WTM since you don't have a widow to close.
The best way to close Firefox is through File > Exit, for those who stuck with the "Firefox" button click on the Firefox button then Exit. It is not perfect but it is a lot better than just closing the window with the "X" in the upper right corner

Firefox 3.6.8 will not start. I have to go to safe start, click reset to default, ok, then the shutdown box appears, I click cancel and it will open. I have rest profile, uninstalled and reinstalled, clicked alll he boxes on safe start, tried an older ver

Firefox 3.6.8 will not start. I have to go to safe start, click reset to default, ok, then the shutdown box appears, I click cancel and it will open. I have rest profile, uninstalled and reinstalled, clicked alll he boxes on safe start, tried an older version need help. in English
== This happened ==
Every time Firefox opened
== either after I last updated to 3.6.6 or .7 or reset my inernet exploerer values to default

I had same problem where Firefox 3.6.8 would not start or open. Spent many hours trying different things to fix it. Uninstall of previous version and reinstall did not make any difference. Finally, after uninstalling Firefox, I searched for Firefox folders and files on my computer, deleted and removed all Firefox folders and files - deleted anything and everything related to Firefox so that it will be as if I was going to download Firefox for the first time ever. Then, using another browser, I downloaded Firefox 3.6.8 and installed it. It could be that some Add-Ons or something else from the older version of Firefox or profile was interfering with the new one. It was easier to delete remove everything and install all over again clean than to figure out which part was causing the problem.
Keep in mind, when you delete all Firefox folders and files from your computer, you are deleting all your bookmarks and all your Add-ons. If you want to keep those bookmarks, you might want to save the URLs someplace safe to bookmark them again before deleting them. You need to re-install the Add-ons also. Upon installation, it asks if you want to import bookmarks and settings from another browser or settings you might have. I imported them from my other browser. Now, Firefox works. I also installed up-to-date Add-ons.
I hope this helps. Always keep more than one browser functioning on your computer, just in case one fails.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated. Now I can't even remove the program at all. Why is this happening?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox nor firefox-uninstaller will not open although I can see that they are running in "Processes" meaning I can't open it nor uninstall it.

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