Firefox sync account set up trouble with robot page

I am trying to set up a sync account but when it asks to type in the text in the Are you a Robot page - the cursor doesnt work and wont allow me to type in the my firefox sync key.

HI Ibai thanks for the suggestion but it hasnt helped. I think the problem started with me using a Zotero stand alone and linking it with the webbased program. I have tried to delete everything to start fresh but that doesnt seem to work either - so I am stuck the sync button on Zotero (lower screen has an alarm ! and wont sync) and when I try to create a sync account in the web space screen above (probably not the right language) I get to the robot page and it wont let me type anything.
I dont know how to proceed -
cheers
Lynn

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When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X

On the MacBook, open up the Preferences dialog and go to the Sync panel. Click the Manage Account button so it shows more options, then click on the My Sync Key link to show you the Sync Key.
The sync key is the same as the secret phrase, it was renamed in recent versions of Firefox Sync.

I had synced all my infos (passwords etc.) in my old laptop but today, when I linked my new laptop with my firefox sync account, I didn't find my saved infos.

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Yes, I would say that your passwords are gone. When the Sync Key is "updated" as indicated in that part of the sync-log that I cropped, the server is wiped of the users data because that data is useless. That Sync key is the encryption key for the users data when that data is off the user's devices which are connected to Firefox Sync. No one except for the person with the correct Sync Key (the "owner" of that Sync account) can use that data as the data is scrambled.
I am curious about the full text of the last two sync-log files, 11kb and 38kb is a lot more data than usual for a sync-log. On my 3 separate Sync accounts I usually see sync-log files of 3kb to 8 kb when there is an error-. Problem is that this forum software doesn't provide for file uploads, and doing a copy&paste of that data into the Reply Box doesn't preserve the line formatting - making it very difficult to read and follow the sequence of events.
Sorry we didn't have a successful conclusion.

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Go to | Tools > Set Up Sync > Connect > I don't have this device with me | Enter your credentials and select the option "I have lost this device" to get a new sync key and re-sync with the server.

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V

hello, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.
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[[Install an older version of Firefox]]
[[How to update to the new Firefox Sync]]

I deleted my Firefox Sync account at one point, but would like to create a new one using the same email address. Is this possible?

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Did you really delete that Sync account?
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So I tried to make a firefox sync account years ago when it was first made, but I messed something up and never got the email confirmation to finish creating the account. I said "Forget this!" and went to do something else.
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After Firefox Aurora crash .
Firefox make desktop folder Old Firefox Data.
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all the problem wasn't Aurora and wasn't crashing ,but losing my sync account and refusing reset its password by unknown problem.
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OK. I will work backwards.
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Firefox sync account set up trouble with robot page

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