FLV. not working in SWF within HTML page

I have created a SWF presentation which contains several videos as FLVs. The videos are uploaded to a folder on the clients server.
The exported SWF and HTML files of the presentations worked perfectly when hosted on my local machine but when sent to the client, who uploaded to their own server, the SWFs ran but would not play the FLV files within. When they changed the HTML files to HTM they worked perfectly.
However...when they embedded the pages into the content management system the use it required that the pages were reverted back to HTML, therefore the FLVs are not working again.
The 'still' frame appears where the FLV should be, but the skin and the video itself does not load.
Does anyone have any idea why this issue has occurred?
Thanks in advance.

@Ned
Not sure about the folder structure of their site, to be honest they've been a nightmare client from day one so getting information like that out of them has been nigh on impossible.
The flv files are all in a folder together and these are linked from the swf with this link structure: http://www.sitename.org.uk/folder/video.flv
I'm not entirely sure how their CMS is structured. I was throwing this question out on the off chance that someone had seen a similar instance where HTML/HTM file types had affected functionality.

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