Font Scrambling in PDF Conversions from Word 2004

Our Imago fonts periodically get scrambled into garbage when using the Adobe 7.0 Pro Distiller to convert documents. We purchased the Imago fonts specifically for use in our business and have used this for a number of years and the problem continues to happen. It appears that it is imbedded properly in the preferences menu. Has anyone had this happen or does anyone have any suggestions?

Hello, hereby a snapshot of the Word doc & the result as pdf as shown in Adobe Acrobat Pro XI. (In Acrobat reader it shows ok) . Depending on how I convert to pdf I get different results. Sometimes a completely coloured page, a blank page or with only the coloured line showing.
I don't know how to post a link (don't have a web address ..) but if you give me a mail-address I could send the Word document to you. 

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