For all the negative remarks about customers

Question

Its very bad that customers have to put up with these smart comments from some people. I see many remarks that people make against customer loyalty..[A company can't stay in business without customer loyalty} If a company treats you good and gives you a good product you will come back. If they give you a small bit more than the first time user you will be inclined to hang around even when they mess up. For those that don't believe ask the CEO how long they could stay in business if they canceled the contracts on just the people that had been there over 10 yrs. You people that run the mouth about there is no such thing just pay the bill and get the service are incorrect. What if we tell the wife,or husband, or even the child that loyalty dosen't mean anything I got a service that I paid for its time to change oh don't forger E T F  [child support]  just pay and get another.   WE all know when they start about how dumb someone is,   its in the contract,  can't you read , you should of read the contract..   Contracts are written to cover your but. If the limb on the tree dosen't bend then it will eventually break and die, dead,  These forums should be to get answers and let the company know  if they are not happy not to belittle other customers.         Just a non customer with thoughts

Answer 1

donatranch wrote:
See this is just what I was saying. people like this have  no idea what real life is like just their on perverted view. people don't sign a contract to just give the money. they pay for a service which is exactly what most are asking about service that is owed to them so I guess that they do owe you something just what you pay for. Of course you extend the contract if they treat you right that's your choice but if the company dosen't that is your choice to let them know . As far as so many people waiting to take my place why do they spend so many dollars on trying to lure more people in and give big discounts on new phones  with new contracts. The CEO is not dumb if there were people that are waiting on my spot he would take that advertising money and take a trip, vacation . we sign a contract for a product and a service if you are happy at the end of that contract you keep on paying if you are not then you move on. The company supplies a product and a service that is good and the customer is happy and stays with them and pays the bills and not afraid to tell others how good they are being treated for their money. That's customer loyalty  company loyalty  is treating these people as good if not better than the person just walking in off the street.  if a company has XXXXXXXXXXXXX many people that pay their bill every month for 10 years then they can grow and be healthy if they have  xxxxxx number of people just walking in they can hope that they pay their bills. It does no good trying to bash customers that have a problem or complaint
  You want to talk about loyalty? I spent 14 years as a DirecTV customer, and I paid my bill, and did upgrades to new services with new contracts when I wanted to. I was out of contract with them, I went to a state fair and saw a DirecTV booth there. They were advertising that if you signed up with DirecTV, that they would give you the Sunday NFL Ticket package for free for the 1st year. I called Customer Service for DirecTV right up, and they could not give me that package, even though I had been a customer with them for so long, and had paid my bill with them.
  Why? Because I am not a new customer. I spent an hour on the phone with that person, their boss, and the local regional manager, all of them to tell me that the only thing they could do was to give me a $40 discount off of it, but I would have to spend $396 to get the $40. Needless to say I am not a DirecTV customer now, and every month I get a phone call from them asking me why I disconnected my service.
  You have a contract, you pay your bill, that is all they owe you. It is like your job. Loyalty is not there in a lot of companies either. I have heard numerous people say that the only thing your company owes you is the paycheck for the hours that you worked.
Do I agree with all that? Heck no, I think loyalty is something that a good company ALWAYS keeps in mind. But look at the reality of it.