The reason for all the negative posts

Got mine last night. Love it. Activation went perfectly.
I usually have a lot of luck with technical stuff mainly because I READ ALL THE INFORMATION before starting. You find that nearly all complaints are coming from people who had some 'grand vision' in their head that they'd open the box and immediately iPhone would work just like the pretty advertisments they saw.
As for AT&T's delay in activating for you, Did you not read that there would be delays expected with all the iPhone sales? Or is that another thing you chose to ignore.

I am happy all of you assume the people like I who are having trouble did not read the instructions! Not only did I read the instructions, I went through the on-line tutorials.
I activated the way they told me to! You assume too much. I have been waiting 16 hours...not to mention the 7 month wait just to get this iBrick, or iPaperwieght. Whichever you like. They had 7 months to get all the glitches out. It was dumb to release on a friday and especially dumb to not activate in the store. All this could have been avoided.
IF THEY WANTED TO EXPERIMENT WITH A NEW WAY OF ACTIVATING, THEY SHOULD HAVE DONE IT ON A PHONE THAT WOULD NOT HAVE BEEN SO POPULAR, SO THEY COULD WORK THE GLITCHES OUT ON A SMALL # OF PEOPLE, NOT ON "THE LARGEST LAUNCH EVER."

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I was concerned after reading all of the negative posts about the Micro .

I just received my Micro (Light Blue, thank you) this afternoon. I had replied to some of the posts the other night expressing my concern over potential troubles with the unit. I read horror stories about firmware and software problems, players and systems locking up, poor quality USB drivers and/or cables and countless hours spent searching through forums and sending units back for replacement.
I'm happy to report that I thus far have had absolutely NO trouble with my Micro. Software instillation was smooth and my first transfer (about .5 gigs) only took about 30 minutes or so and was flawless!! Audio quality is superb and it sounds even better through my new Inspire T3000 speaker system.
I should apologize to those who may have been discouraged by my previously pessimistic attitude in earlier posts. I also want to thank the few of you who did respond positi'vely to my questions and helped put aside my fears. You guys were right !! I love this thing ............

hsalter3, by reading the title of your post, I thought that your posting is going to be negati've. It turns out to be the opposite. Since you are going to post positi've comments, you should choose a more appropriate title for your post. Otherwise, it may mislead a lot of people who just browse through the titles only.
Similarly, your post almost misled people regarding the transfer speed. Luckily, someone questioned further and you made a clarification.
Anyway, it nice knowing that you like the Zen Micro.

REASON for ALL SHARE PLAN?

I have unlimited 4g HTC Thunderbolt and now you stopping me from getting the upgrade. HAHAHAHA Funny. This is how you treat your customer??

How are they stopping you? I am sure they will allow you to upgrade. You may not like the options, though. If you currently have unlimited data and want to keep it, you will not be allowed to get a DISCOUNTED upgrade. You can, of course, upgrade at full price if you would like to keep your unlimited data.
If you do not want to go on the Share Everything Plan, you can add tiered data(starting at $30 for 2GB/month) in place of your unlimited data.
You have 3 options when you want to upgrade, and I am sure Verizon will not "stop" you from doing any of the 3.

Best Buy DOES need to address all the negative issues with Citibank!

Hi, I've read all the negative posts about Citibank.
I have been a loyal customer of Best Buy for quite some time and have purchased products from washing machines to electric guitars.
I have my own story:
I've had nothing but issues with them since Best Buy went to them. The last 5 bills I've received have been all messed up. Each time it's been for at least 2 hours. I never had problems until the switch to Citibank.
I have several deferred interest purchases. I've taken each of those, divided them by the number of months the contract is for, thus determining how much to pay each month to pay them off by the expiration date. Citibank has screwed them up every month. Distributing them differently than I had requested. One time in "fixing" their mistake, they "mistakenly" added an additional charge of $130 to my account! In reversing that they screwed up other distributions. That's why I've been on the phone with them so long each time. Some of them they still haven't fixed.
One six month account isn't due to expire until 9/16/2014, but the way they are applying the distributions it will be paid off 6/15/2014. A full 3 months before it is due. It obviously saves them having that receivable for 3 months.
Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups. When I ask to speak to a Supervisor they are usually not helpful or rude. I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening! Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems) You NEVER release a change until it has been completely tested. Apparently they have someone totally incompetent that department.
They apparently started a new policy 2 months ago that applied your minimum payment to the your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first. Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
I don't understand why so many of the Moderators and other responders have to be so rude and condescending to the people in this forum. All we hear is this Mantra that Best Buy has nothing to do with the credit card. Yet, the Logo on the statement says "MY BEST BUY CREDIT CARD". When you pay by mail the payment stub "Make checks payable to "BEST BUY CREDIT SERVICES". When you call they answer "BEST BUY CREDIT SERVICES". And you wonder why people think Best Buy owns the credit cards?
You are correct that Citibank owns the credit cards and processes them. But some Executive at Best Buy initiated having Citibank do this. You talk about it's just a marketing thing to have Best Buy's name on everything. Well I'll tell you. with all the complaints I've read here and horror stories that I have personally heard from customers, it is a very NEGATIVE marketing thing.
Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups. When I ask to speak to a Supervisor they are usually not helpful or rude. I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening! Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems.) You NEVER release a change until it has been completely tested. Apparently they have someone totally incompetent in that department.
They apparently started a new policy 2 months ago that applied your minimum payment to your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first. Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
I also noticed that one of the Moderators posted a response to several complaints about no more 18 month deferred purchases that it was Citibank that discontinued them. It seems to be a very popular "marketing thing" for Best Buy also. Why keep a bank that dictates "marketing things" to your company?
Have any of these many complaints been brought to the attention of Best Buy Management? Do they even know about them? If they have, then I would think they would be concerned enough to re-think their decision on a Bank Card Processor.
Many have said they will quit buying from Best Buy. I will not. I like the stores, their merchandise and staff. But I have serious concern that if this problem is not addressed thier may nit be a Best Buy to shop at in the future.
For that reason I am sending a letter to the CEO and CFO regarding this.
I would suggest each person that has complained dothe same. Since the Moderators blocked out the executive's names on one of the posts, you can go to Best Buy.com main page at thew bottom under "Corporate Info/About Best Buy/About Best Buy (yellow Tab)/Executive Team and you will find their names. The Corporate address is one one of the posts in here. The one the they deleted the names from. Maybe all of our voices will be heard.
P.S. - Check back to see if I'm blocked or this post is closed or deleted. If so, another thing to comment to the Executives about...
Best Regards Everybody!

Hello GJT,
Welcome to the forum, and thank you for being a loyal Best Buy customer! I'm very sorry to read of all the troubles you've been having with your My Best Buy credit card account.
If you made a purchase using one of our interest free financing offers, to avoid paying the interest, you would need to ensure you were making the minimum monthly payments and paid the full balance by the end of the financing term. For future reference, the promotion expiration will not be the same as the payment due date. The expiration is determined from the date of the purchase. This date would have been clearly marked on each of your billing statements.
If you did make other purchases during the financing period, the payments would have been applied to the account according to the credit card laws as the others have mentioned. It is my understanding that any payments made to the account would first be applied to all minimum payments due for purchases on the account. Next, it would be applied to purchases that have interest charges due. Lastly, if funds remain from the payment, they will be applied to purchases with the financing promotions, in the order they are set to expire.
As you may be aware, Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we have no influence, or access to their accounts or policies. It is however, my goal to assist our valued customers as best as I can; therefore, I will be reaching out to Citibank on your behalf to look into your concerns. and they should be reaching out to you directly within the next 3-5 business days to discuss this further. If you do not hear from them within this timeframe please let me know.
Thank you for posting your feedback here on the forum, and please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

I installed Nik:s suite of plug-ins for LR5 but for some reason not all of them were installed. In the end I uninstalled all of the Nik programs from my Mac but before I reinstalled them I opened LR5 again to check. Under "photo" and "edit in" the plug-in

I installed Nik:s suite of plug-ins for LR5 but for some reason not all of them were installed. In the end I uninstalled all of the Nik programs from my Mac but before I reinstalled them I opened LR5 again to check. Under "photo" and "edit in" the plug-ins were still presented but no programs opened, of course. after reinstalling the plug-ins one of the programs appeared twice in the list but not the others. I´m going to reinstall them again and I´m wondering if there is anyway of erasing the links to the plug-ins under "photo" and "edit in" ???

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

I do not use or have not signed up for a MobileMe Account but I am getting duplicates in my iCal for some reason. All discussions I read are pointing to the MobileMe being the problem but it is not. Please help me. There must be another reason.

I do not use or have not signed up for a MobileMe Account but I am getting duplicates in my iCal for some reason. All discussions I read are pointing to the MobileMe being the problem but it is not. Please help me. There must be another reason all my entries appear twice.

If you wish to submit comments to Apple, the best way is to use their feedback pages.
http://www.apple.com/feedback/itunesapp.html
It's not likely that anyone from Apple will see your comments here among the thousands of other posts.
Regards.

This is actually in response to varjak paw's reply to my question, but I am unable to directly reply for some reason hence the separate post, but so it's open to anyone to answer

This is actually in response to varjak paw's reply to my question (thank you!), but I am unable to directly reply for some reason hence the separate post, but so it's open to anyone to answer. Anyway, my original question was
Hello, I am from a Korean institution. We are looking into enrolling in iTunes U, but are aware that our country, South Korea, is yet enrolled in the iTunes U. Can our institution still enroll and if so, what is the procedure? Or do we have to wait for our country to be enrolled in iTunes U first? We're surprised South Korea isn't listed yet among the 26 countries so far, considering how it's one of the more developed countries and also highly advanced in the technology field. Thank you!
Varjak paw's answer:
Sorry, but iTunes U is not available to institutions in South Korea at this time. It is only available to institutions in those countries on the list. Why Apple has not yet been able to provide that service in your country or when (or indeed if) they ever will is something none of us here can say.
Regards.
My follow-up question:
So then, is if there's a general standard procedure country governments have to follow in order to have the iTunes U service provided (ex. a site/online application on Apple). So in other words, if the Korean government were interested in enrolling in iTunes U, what would they have to do/what channel(s) would they have to go through? We are a government-affiliated institution so if we're provided the necessary steps, we may be able to forward the procedure along to the right government body that would be responsible for setting this up.
Any information would be appreciated, thank you!

As I said in your original post, iTunes U is not available to any institution, government or otherwise, in South Korea. If or when Apple will extend iTunes U to your country is something none of us here can say, and Apple will not until such time as they're ready to make an announcement. What Apple's criteria and requirements are for being able to open iTunes U in a given country is unknown; there is no "procedure" that any of us here can state or direct you to that you could initiate. It's totally up to Apple, and if they are working on this, I'm sure they know who in the SK government they would need to work with.
Sorry, but you will just have to wait and hope that something develops in the future.
Regards.

What may be the reasons for my iphone switching off all of a sudden and how do i prevent it?

what may be the reasons for my iphone switching off all of a sudden and how do i prevent it?

With the home page on display, in the menus select View, then Zoom and then Reset
For details on the zoom features see [[page zoom]] and [[text zoom]]

TS2972 I assume my Apple TV should allow me to view all events,albums and slideshows but It only allows four events to display on my TV. I'm using a Optus mini Wi Fi for my home network. Could this be the reason for limited access via my iMac computer? Ch

I assume my Apple TV should allow me to view all events, albums and slideshows in my iPhotos app but it only allows four events and four albums to display on my television. I'm using a Optus mini Wi Fi for my home network. Could this be the reason for limited access via my iMac computer?
Chris

No, I have not chosen photos to share as I assumed that the Apple TV would access all photos and music that are stored on my iMac.
Thanks for your advice. I will check it out.
Chris

Why is it, after I downloaded the new version of steve jobs, I lost all my highlighted placements in the book and whenever I tried to highlight something, it lags tremendously. Is there a reason for this?

Why is it, after I downloaded the new version of steve jobs, I lost all my highlighted placements in the book and whenever I tried to highlight something, it lags tremendously. Is there a reason for this?

And all placement in which I highlighted in previous version of the book, it directs me to a completely different page and sentence in which I highlighted previously. And the frustrating is, I can't delete the false highlight.

My iPhone 4s has the latest OS update and this morning for no reason all my contacts have disappeared. Is there a fix or reason for this?

My iPhone 4s has the latest OS update and this morning for no reason all my contacts have disappeared. Is there a fix or reason for this?

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

Hi. For some reason my iPhones sound for all ring tone, lock, music loudspeaker has become very foamy and can hardly hear it. Both speakers are still working however just at low sound. In settings volume is turned up and bottons on the side are fully up.?

Hi. For some reason my iPhones sound for all ring tone, lock, music loudspeaker has become very foamy and can hardly hear it. Both speakers are still working however just at low sound. In settings volume is turned up and bottons on the side are fully up.?

maybe there are dirt, sand and lint in the speaker output grill ?

HT201210 been trying to restore ipod touch for days after updating itunes. keep getting error #9. Tried it on 2 computers, with vista + XP. tried all the solutions posted. nothing is working. Thanks Apple. Didn't have this problem before updating itunes!

Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?

Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Once and for all: MSN VIDEO chat on the mac... can it work?

the situation: my friend in France uses an msn account on a PC with the latest version of windows live or some such. I'm in the states on my blackbook. I set up a shiny new msn account, hoping to connect up to him. I've tried adium, msn mac, mercury, and ichat, and nothing will let me connect to his cam, or him to mine.
so here's the golden question: can a mac user, as of right now, video chat with a PC user through the MSN network? if so, and if this is a waste of a new post, please direct me to the instructions. please do not tell us to sign up for AIM accounts, like I saw in another post.
if it's not possible, please explain why not. is it microsoft's msn client for the mac that's about 3 versions behind the pc one? is it a protocol issue? why is this so impossible? is it a social thing, i.e. europeans use msn and PCs and americans use AIM/yahoo and macs? I'm baffled.

It IS possible for a Mac user to do video with people using MSN/Windows Live messenger on Windows, but not possible to do audio.
To do video you will need either Mercury or aMSN. I haven't used either of these, and wouldn't touch the MSN service with a barge-pole, so can't give instructions on how to set it up, but both of them do have video capabilities. As i said though, neither do audio, so unless both participants know sign-language it may be of limited use.
The reason why it is not possible is both a protocol issue and a Microsoft one.
MSN uses secret, proprietary protocols for their service which means that anyone wanting to interoperate with the service has to reverse engineer the protocols and then implement them (and Microsoft can of course move the goal posts at any time by changing the protocols in a new version).
It's a Microsoft problem because they simply aren't interested in developing no cost applications for the Mac, as evidenced by the dropping of both IE and Windows Media Player for OS X (it wouldn't surprise me if Messenger gets dropped by the end of the year), so MSN Messenger lags well behind the Windows version and lacks many of its features.
The situation with MSN/Windows Live Messenger is unlikely to change until Microsoft switches to the IETF standard for IM, XMPP. It may be years before Microsoft switches but it will have to eventually as XMPP is the daddy in enterprise IM and becoming increasingly popular in the consumer space with services such as Google Talk, Gizmo (IM portion) and Live Journal (among thousands of others) utilising it.
Fortunately iChat already supports XMPP (Jabber) for IM, although doesn't yet use the XMPP standards for video or audio (though i'm still hopeful this will change with Leopard), so once MS switches you should be able to set it up in iChat. But like i said, it may take years before all the major IM companies converge on XMPP as the protocol of choice.
Anyway, if you're just interested in video AND audio chats between Windows and Mac OS X you don't have a lot of choices. There's the AIM/Trillian Pro <-> iChat route that you don't want to take, there's the Skype route (much as i loath Skype) which seems to be the preferred option among other forum posters here, and there are a few other alternatives too which i haven't paid much attention too, but there is currently NO way to do both video AND audio between Mac OS X and Windows using MSN/Windows Live.
Or i suppose you could wait for Leopard and hope that Apple provides MSN functionality but i suspect you'd be disappointed.
Not the answer you were looking for i'm afraid but i hope my post helps you find an alternative solution. Don't forget to send feedback to Microsoft and demand they switch to XMPP in MSN/Windows Live Messenger. The more requests the better. ^_^

USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer.

The reason for all the negative posts

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