For several weeks now, when I click on items on a mozilla page, I get redirected or jumped to some other site. Why is this happening, and how can I stop it?

When I click on an entry it doesn't take me to that entry -- it takes me to another website. The only way I can seem to get directly to the entry is to cut and paste the URL directly. I never used to have to do this. What is happening?

This type of behaviour can be caused by malware. Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* Malwarebytes - http://www.malwarebytes.org/mbam.php
* SuperAntiSpyware - http://www.superantispyware.com
* Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
* Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot S&D - http://www.safer-networking.org/en/home/index.html

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When I am using Firefox I keep getting unrequested Windows opening with full page advertisements. Why is this happening and how can I stop it?

When I am using Firefox I keep getting unrequested Windows opening with full page advertisements. Why is this happening and how can I stop it? This is particularly aggravating when the new page has music or a voice message that intrudes even when I am not looking at the page.

Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

When I am browsing the web, sometimes the screen will glitch and black lines and boxes appear. Why is this happening and how can I stop it?

This is only in Firefox. It doesn't happen in Internet Explorer or Google Chrome. Here is a screenshot.
http://i.imgur.com/iok2f3e.jpg?1

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here].
WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!
Please report back to see if this helped you!
Thank you.

TS4062 when i sync my iphone a large portion of my music does not download but rather stays in the cloud. then i must download it from the cloud. why does this happen and how can i stop it from happening

every time that i sync my iphone with a cord to my imac some large portion of my music is placed in the cloud so that i must down load it from the cloud. this includes music that i have purchased on itunes and other music. it seems random.
why does this happen? is it a setting? i want to stop it. and music that w

It was gift back in September. You can follow the instructions in the link below to remove them:
Remove iTunes gift album "Songs of Innocence" from your iTunes music library and purchases - Apple Support

I get an Invalid URL all the time for different sites. Why is this happening and how can I stop it?

No matter the site, it comes out of no where. I clear cache from browser, flush the DNS, change browsers, but nothing works. It eventually corrects itself after 10 minutes but puts a damper on the work day as I have to stop work all the time.

Hey Klaus,
That only showed the end of the URL. In the browser, the actual URL was appfirst.com/blog/wp-admin/post.php.

Lately when I sync certain albums to my iPhone, the tracks are duplicated one behind the other so that I have to listen to each song twice. Why does this happen and how can it be fixed?

Lately when I sync certain albums to my iPhone, the tracks are duplicated one behind the other so that I have to listen to each song twice. Why does this happen and how can it be fixed?

Very strange behavior. Don't entirely give up on the "Manually Added Items" category ... I have seen things magically appear there even after I've checked and seen nothing there. I think things got real quirky when Apple released iCloud ... I don't remember extra copies of purchases lingering on my iPhone once transferred to my library before that. Sure, if I bought an album directly to my iPhone it would stay on there even after I sync to my library, but if I deleted the album from the iPhone it stayed deleted. Now it seems that there are some phantom copies that come and go with no explanation.
jcburbank wrote:
I've tried deleting the album from both the phone and from iTunes and then redownloading them to both and the same problem occurs.
If you're re-downloading an album to iTunes and your iPhone, that may perpetuate the problem. What happens if you completely delete every copy of the album, then just download to your iTunes library and then sync the album to your iPhone from your library? That should put only one copy on your iPhone.
A few other things to try:
1- Completely sign out of your Apple account on your iPhone, then re-sync to iTunes, then sign into your account on your iPhone again. Maybe throw in a Reset or at least a power OFF/ON somewhere in the middle.
2- Go to Settings/ General/ Usage, then select Music and when you see All Music, swipe your finger across it and tap the Delete button. Before doing anything else, Reset your iPhone. This does not actually delete your music, but seems to clear up some cobwebs left behind (people use this technique to reduce "Other" that swells up over time).

I recently saved my contacts in iCloud and now all of my contacts are on my daughters phone. I only wanted them saved to my PC. Why did this happen and how can I fix it? Is it because she downloaded the update to her phone?

I recently saved my contacts in iCloud and now all of my contacts are on my daughters phone. I only wanted them saved to my PC. Why did this happen and how can I fix it? Is it because she downloaded the update to her phone?

Your daughter must have signed into your iCloud account, perhaps when she updated her phone. You can confirm this by going to Settings>iClloud on her phone and seeing if she is using the same iCloud ID.
To fix this you would need to migrate her phone to a separate iCloud account. To do this, start by saving any photo stream photos that she wishes to keep on your phone to her camera roll by opening her my photo stream album, tapping Select, tapping the photos, tapping the share icon (box with upware pointing arrow), then tapping Save to Camera Roll.
Then go to Settings>iCloud, tap Delete Account and provide the password when prompted to turn off Find My iPhone. This only deletes the account from her phone, not from iCloud; it won't effect your device(s). When you delete the account you will be asked if you want to keep or delete the iCloud data from her phone. If she needs to migrate a copy of the data to her new account, choose Keep; otherwise, choose Delete. Then sign back in with a separate Apple ID to create her new account and if migrating data to the new account, choose Merge when prompted.
Once she is on a separate account, if she migrated a copy of the data to her new account you can go to icloud.com from your computer, sign into her new iCloud account and delete your data from her account.

Pages 5.2 - When I try to reorder different pages it just takes all the pages within the document and turns them into a stack! Why is this happening and how can I oder pages as the update is meant to let me?

When I try to reorder different pages it just takes all the pages within the document and turns them into a stack! Why is this happening and how can I oder pages as the update is meant to let me?
Any Help?I know the update has only been out a while but if anyone has an idea why it is doing this, please let me know!

But you are telling me something I already know.
Be precise.
It is not Pages '09 that is broken.
I am back in Mavericks and testing Pages 5.2.
There are improvements, we shall see how useful, but in less than a minute I have already discovered bugs.
Peter

My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?

My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?

If you really do have a Mid 2013 Mac Air model then it is still in warranty, as the standard Apple warranty is one year from date of purchase. So take it into an Apple store and have it diagnosed and fixed under the warranty. There is some type of hardware problem that only Apple can fix.

On a few websites for my online courses, my macbook keyboard types two letters at a time. Why is this happening and how can I fix it?

I'm trying to take some online courses but the keyboard types double letters the entire time. Why is this happening and What can I do to fix it?
example: "wwhhaattss wwrroonngg wwiitthh tthhiiss"

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Can't access songs in iTunes. There are exclamation marks on about half of my library. When I try to play them I get: "Can't find the file" notice and iTunes asks me to locate each song. Why is this happening and how can I fix it?

I had not opened my iTunes in weeks. When I opened it today, most of the songs in my library had exclamation marks beside them and when I clicked on them got the message: "the song could not be used because the original file cannot be found", then asks me if I want to locate it. When I press "locate" tab I am led to iTunes folders and have to hunt around for the song. Some songs I can't find in the folders. Any ideas as to why this is happening and what I can do to fix it?
Help would be much appreciated.
Thanks.
PE

The problem of tracks becoming de-linked between iTunes and the music files in your iTunes music folder happens for different reasons - this seems to come up fairly commonly in this forum.
The solution can be to locate each song in the iTunes library, as you mentioned - or, but wait, before I get to that...
trouble finding the original track in your iTunes music folder? maybe look for it under compilations, or if not using the 'group compilations preference' then look in the folder under the songs artist name, but what song artist name iTunes uses depends on what you have in the metedata tag spot for album artist or song artist. Any varyation in artist name spelling, in the menu item 'get info' metadata for any selected individual track will cause iTunes to create that as a separate artist folder in the library, even names like 'various' or any difference at all (even the word 'the' can change where in your iTunes music folder a track gets placed by iTunes). You can try to use the finder function of find file (finder munu item outside of iTunes) to locate hard to find items.
Back to how to re-link any de-linked tracks .
There may be scripts that can help re-link de-linked music files - or, at least provide you a list of such files, Scripts are easy to install and use...
at Dougs Scripts, there is one called iTunes Track CPR that might work
http://dougscripts.com/itunes/scripts/ss.php?sp=itunestrackcpr
or, if you just want a list of de-linked tracks, go to
http://dougscripts.com/itunes/
and find the script called List MIA's, this will create a text file listing all de-linked tracks
if you review the thread at
https://discussions.apple.com/thread/3633708
also the thread at
https://discussions.apple.com/message/17513078#17513078
you may find more insight into dealing with this kind of issue there, although some of that thread may not apply to your case, aspects of it might help.
Good luck.

I always want google classic, but sometimes i get google beta or google security (or whatever, can't remember its name) when i don't want it. why does this happen and how can i set google classic as the default?

google is my default on the home page. But when i ask for google or simply open firefox, i sometimes get google beta or google security (or whatever its name is) instead of google classic. I just want google classic. How can i set it as my default. (I have a desk top computer, use firefox, and this never happens.)

Why Apple can't undo its mistake?
Whose mistake? The source of the problem:
I was required to enter my recovery key. Now, there begins that huge flaw. I've forgotten it (I know it was my responsibility to remember it).
If you had just taken the simple steps of storing your recovery key as Apple tells you to when you set it up, none of this would've happened.
As it clearly states in the FAQ on 2-step verification: http://support.apple.com/kb/HT5570
After you turn it on, there will be no way for anyone to access and manage your account at My Apple ID other than by using your password, verification codes sent your trusted devices, or your Recovery Key. You must be responsible for:
Remembering your password.
Keeping your trusted devices physically secure.
Keeping your Recovery Key in a safe place.
If you lose access to two of these three items at the same time, you could be locked out of your Apple ID account permanently.
In addition, with two-step verification turned on, only you can reset your password, manage your trusted devices, or create a new recovery key.
Apple Support can help you with other aspects of your service, but they will not be able to update or recover these three things on your behalf.
If you aren't responsible enough to do that, you should not have turned the optional security feature on.
This is your fault, not Apple's.

HT3529 I receive double messages when someone sends me a message and my messages are being delivered twice. Why is this happening and how can I correct this? Iphone messages

My text messages are coming in double on my iphone as well as my outgoing messages. How can I correct this?

Hi,
In the Messages > Preferences > General Section is a Line about When I quit, set my Status to Off line.
If you tick this it should stop all Off line Messages from any source from starting up Messages.
Basically it comes from iChat and AIM and Jabber Logins which in AIM's case and some Jabber server can do Off Line IMs.
This means if some Messages whilst you are Off line the server will store the Messages until you are on Line.
However IMAgent in Lion and Mountain Lion and iChatAgent in earlier versions run in the background all the time from Mac Start up.
It is the support app that "Listens" when you have not started the App.
It will launch the app when an Off Line IM comes in.
I have found that iMessages will also launch the Messages app if this setting is not set.
(realistically you are never Off Line with iMessages)
It can help if another device is receiving the iMessages. This way Sync versions of the iMessages don't also wake up the app.
10:06 pm Sunday; October 6, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

A game was advertised for $10 and they charged me $13.99 why did this happen and how can i get a refund?

i bought a game called Real Racing (world) about 4 days ago and it was advertised for $10 so i bought it and they ended up charging me $13.99 forr this game! i would like to cancel the order and get a full refund back. Is there a way this is possible?

Caleb...
You need to take into account any taxes or applicable fees added to the purchase price.
iTUNES STORE - TERMS AND CONDITIONS

When I open Firefox or click a link, Firefox opens several, duplicates of itself or the clicked link. Why is this happening, and how can I fix it?

For the last 2 days, each time I open Firefox, and each time I click a link, I get duplicates open pages of which ever thing I clicked. I have had no Windows updates in the last few days, so it cannot be that, as a cause.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

For several weeks now, when I click on items on a mozilla page, I get redirected or jumped to some other site. Why is this happening, and how can I stop it?

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