Forms created with Adobe Professional 10 can't be printed

Hi,
For some reason I have the problem that I have several forms and I want my clients to fill those out. The forms were created in Adobe Professional 9, and later created with the Adobe Professional 10 or actually with Adobe LiveCycle Designer. The forms were created in Word and adapted in livecycle designer.
On my computer I as well have Adobe Reader 7. The forms are then sent from the customer back to me, but I can not print them using Adobe Professional 10, But there is the possibility to open the forms with Adobe Reader 7 and print it which works just fine.
Now, the customer has to print out some forms on their own to sign them and send them back to us. As far as I am informed the customer has Adobe Reader 8 or 9, depending on the the department they work in.
About a solution I would be very grateful.
Thanks in
advance!

The forms are then sent from the customer back to me, but I can not print them using Adobe Professional 10,
What happens when you print the forms?

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Please wait message when opening form created by Adobe LiveCycle Designer ES 9.0

Problem
Please wait message when opening form created by Adobe LiveCycle Designer ES 9.0
Full message
Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html. For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html. Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S
Actions
Updated Windows RT 8 to 8.1
Uninstaled Adobe Reader Touch 1.3 and instaled 2.0 Build 84770
Additional Information
The form was created 10 or 11 months ago, and we are pretty sure that we were able to open it a while back
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The document cannot be opened by any other mobile app that we have tried or on another mobile OS (iOS)
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