"From" Name Missing on "Worklist" Notification Screen

Question

I have been tasked to fix a custom Workflow for journal entry approvals. Most of the hard stuff is done, in spite of the fact that I'm completely green at Workflow. There's one nagging issue that I can't seem to resolve...
When a user gets their notification - the one that shows up on the "Worklist" screen - the "From" field is blank. I've got "Type", "Subject", "Sent", and "Due" fields all showing up like they're supposed to, but the "From" is empty. When you click on the message, the "From" field is filled in under "Action History".
I've posted up a screenshot (below) that shows exactly where the missing "From" field is:
!http://lh5.ggpht.com/_GLSvsAWm52k/SqBDMI0sCMI/AAAAAAAAAKc/1941WLwnQn8/s720/workflow_error.jpg!

Answer 1

Hi,
If you are using a constant, then you don't need to have an item attribute defined (that said, I'd still define one for future proofing).
1 - Define item attribute #FROM_ROLE of type Role.
2 - Copy the attribute from item level to the message, so that they are automatically synchronised together. This will create a new message attribute also called #FROM_ROLE of type Role and is a send attribute.
If you need to change the attribute from a hard-coded value, then include an activity in the process to set the item attribute to the correct value.
There is a sample workflow for you here which I have run in my 11i instance with no problem - run it from developer studio and choose the role you want to receive the notification (Approver) and who the from role should be (#FROM_ROLE).
If your version doesn't work, then check that the value of the role you are using is correct within the directory service - for example when I run my test workflow with a #FROM_ROLE of "ledger", it doesn't work; when I run it with a #FROM_ROLE of "LEDGER" it works.
HTH,
Matt
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