FROZEN AT APPLE SCREEN-RESETS AND GOES RIGHT BACK TO BEING FROZEN

Question

PLEASE HELP!!
I am able to reset it but it goes right back to the frozen apple screen.
Any idea?
Thanks!

Answer 1

Hi Raynalin,
Let's try something that I've seen successfully work several times with iPods that only show an Apple logo on the screen:
1 - Connect your iPod to a power source (some other sort of charger would be preferable, although your computer's USB should probably do).
2 - Toggle your iPod's "Hold" switch back and forth a few times (leave it on the white side of the switch, which is the Off position).
3 - First, begin to reset your iPod: Press and hold the Menu and Select (center) buttons together for about 5 seconds. As soon as your iPod's screen goes dim (hopefully), let off of those buttons, and begin to press the center and Play/Pause buttons.
4 - If you do it right (or if your iPod complies), your iPod's screen should read "Disk Mode. OK to Disconnect". You can now disconnect your iPod from the power source, as soon as it reaches this screen.
5 - Now, connect your iPod to your computer. The main potential problem with this step is to get your iPod recognized by iTunes. But, hopefully, the iPod being in disk mode might help with that.
6 - Try restoring your iPod in iTunes. After it's connected, launch iTunes, click on your iPod's name in the left panel in iTunes, and click the "Restore" button (under the main "Summary" tab).
For more details on how to restore an iPod, check out this Knowledge Base article:
Restoring iPod to factory settings
Any success after trying that? Or does something strange occur along the way? Be sure to mention if you get any sort of error messages with iTunes, or your PC.
Keep us posted!
-Kylene