Frustrated & confused!

Hi,
Getting very frustrated with BT at the moment. Aside from problems with my broadband speed, I'm wondering if we'll ever see Infinity around here. I've been interested in it since it was first launched, but everytime I checked the website it just said that it wasn't available in my area. So you can imagine how pleased I was at the beginning of the year when I learnt that my exchange (Claughton) was being upgraded to FTTC.
Have been checking regularly since I found out. The Openreach site says my exchange is accepting orders, yet the BT website still says it's not available in my area. However a relative of mine who lives less than a mile down the road has an estimated live date of May-June 2013.
So I went a little nuts today and did some investigating.
This is cabinet 8, that serves my relative. Clearly not a new one, yet it's going live with FTTC in the next few weeks....
My cabinet is no.14 and is literally just around the corner from my house. I was very disappointed to see that it's still just an old style cabinet, with no new one in place fot the FTTC. The pic doesn't show it that well but there is plenty of space for a new one!!
Now literally over the road from my house is cabinet 15. This serves the houses in the road opposite me and is FTTC enabled, same estimated go live date as cab 8. As you can see, it has a shiny new cabinet sitting next to it.
I haven't worked out where cabinet 13 is yet, if there even is one.
I've done all the post code checkers and they say there's no info for my cabinet. But they also say that about cabs 8 &15, which are soon to go live.....
So I'm utterly confused. Will my cabinet be upgraded, wont it? Will I ever see Infinity?
Solved!
Go to Solution.

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
The availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Message was edited by: mysteryjoeshmoe

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Edited by: 932277 on 2012-5-5 下午12:05
Edited by: 932277 on 2012-5-5 下午12:05
Edited by: 932277 on 2012-5-5 下午12:06

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Message was edited by: Rory Mells

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-+-No longer a forum member-+-

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