FYI... indexing with version 9.0.2.x

I have been working for a while trying to figure out how to get indexes to work properly using XML DB on version 9.0.2.4.
I finally ran across this and figured I would share it to hopefully save someone some time if they have the same issue.
with storeVarrayAsTable set to true
If I created an index on a nested table for this element.
<s:element name="OrganizationID" type="s:int" xdb:SQLType="VARCHAR2"/>
the index was never used (in version 10.2 the index was used). To compound the issue the explain plan for the query was very strange because it queried all nested tables below the one that was indexed.
By removing the xdb:SQLType="VARCHAR2" from the element tag in the schema the index was used and performance was greatly improved with or with out the index. I can't explain why this occurred it may be similar to having a to_char around an indexed field.
Well hope this helps.

Nothing is really strange when you are attempting to integrate with legacy systems! =)
If no numerical processing is done why should numerical values be stored as numbers?

Similar Messages

Error when creating index with parallel option on very large table

I am getting a
"7:15:52 AM ORA-00600: internal error code, arguments: [kxfqupp_bad_cvl], [7940], [6], [0], [], [], [], []"
error when creating an index with parallel option. Which is strange because this has not been a problem until now. We just hit 60 million rows in a 45 column table, and I wonder if we've hit a bug.
Version 10.2.0.4
O/S Linux
As a test I removed the parallel option and several of the indexes were created with no problem, but many still threw the same error... Strange. Do I need a patch update of some kind?

This is most certainly a bug.
From metalink it looks like bug 4695511 - fixed in 10.2.0.4.1

Performance issues with version enable partitioned tables?

Hi all,
Are there any known performance issues with version enable partitioned tables?
Ive been doing some performance testes with a large version enable partitioned table and it seems that OCB optimiser is choosing very expensive plans during merge operations.
Tanks in advance,
Vitor
Example:
     Object Name     Rows     Bytes     Cost     Object Node     In/Out     PStart     PStop
UPDATE STATEMENT Optimizer Mode=CHOOSE          1          249
UPDATE     SIG.SIG_QUA_IMG_LT
NESTED LOOPS SEMI          1     266     249
PARTITION RANGE ALL                                   1     9
TABLE ACCESS FULL     SIG.SIG_QUA_IMG_LT     1     259     2               1     9
VIEW     SYS.VW_NSO_1     1     7     247
NESTED LOOPS          1     739     247
NESTED LOOPS          1     677     247
NESTED LOOPS          1     412     246
NESTED LOOPS          1     114     244
INDEX RANGE SCAN     WMSYS.MODIFIED_TABLES_PK     1     62     2
INDEX RANGE SCAN     SIG.QIM_PK     1     52     243
TABLE ACCESS BY GLOBAL INDEX ROWID     SIG.SIG_QUA_IMG_LT     1     298     2               ROWID     ROW L
INDEX RANGE SCAN     SIG.SIG_QUA_IMG_PKI$     1          1
INDEX RANGE SCAN     WMSYS.WM$NEXTVER_TABLE_NV_INDX     1     265     1
INDEX UNIQUE SCAN     WMSYS.MODIFIED_TABLES_PK     1     62
/* Formatted on 2004/04/19 18:57 (Formatter Plus v4.8.0) */
UPDATE /*+ USE_NL(Z1) ROWID(Z1) */sig.sig_qua_img_lt z1
SET z1.nextver =
SYS.ltutil.subsversion
(z1.nextver,
SYS.ltutil.getcontainedverinrange (z1.nextver,
'SIG.SIG_QUA_IMG',
'NpCyPCX3dkOAHSuBMjGioQ==',
4574,
4575
4574
WHERE z1.ROWID IN (
(SELECT /*+ ORDERED USE_NL(T1) USE_NL(T2) USE_NL(J2) USE_NL(J3)
INDEX(T1 QIM_PK) INDEX(T2 SIG_QUA_IMG_PKI$)
INDEX(J2 WM$NEXTVER_TABLE_NV_INDX) INDEX(J3 MODIFIED_TABLES_PK) */
t2.ROWID
FROM (SELECT /*+ INDEX(WM$MODIFIED_TABLES MODIFIED_TABLES_PK) */
UNIQUE VERSION
FROM wmsys.wm$modified_tables
WHERE table_name = 'SIG.SIG_QUA_IMG'
AND workspace = 'NpCyPCX3dkOAHSuBMjGioQ=='
AND VERSION > 4574
AND VERSION <= 4575) j1,
sig.sig_qua_img_lt t1,
sig.sig_qua_img_lt t2,
wmsys.wm$nextver_table j2,
(SELECT /*+ INDEX(WM$MODIFIED_TABLES MODIFIED_TABLES_PK) */
UNIQUE VERSION
FROM wmsys.wm$modified_tables
WHERE table_name = 'SIG.SIG_QUA_IMG'
AND workspace = 'NpCyPCX3dkOAHSuBMjGioQ=='
AND VERSION > 4574
AND VERSION <= 4575) j3
WHERE t1.VERSION = j1.VERSION
AND t1.ima_id = t2.ima_id
AND t1.qim_inf_esq_x_tile = t2.qim_inf_esq_x_tile
AND t1.qim_inf_esq_y_tile = t2.qim_inf_esq_y_tile
AND t2.nextver != '-1'
AND t2.nextver = j2.next_vers
AND j2.VERSION = j3.VERSION))

Hello Vitor,
There are currently no known issues with version enabled tables that are partitioned. The merge operation may need to access all of the partitions of a table depending on the data that needs to be moved/copied from the child to the parent. This is the reason for the 'Partition Range All' step in the plan that you provided. The majority of the remaining steps are due to the hints that have been added, since this plan has provided the best performance for us in the past for this particular statement. If this is not the case for you, and you feel that another plan would yield better performance, then please let me know and I will take a look at it.
One suggestion would be to make sure that the table was been recently analyzed so that the optimizer has the most current data about the table.
Performance issues are very hard to fix without a reproducible test case, so it may be advisable to file a TAR if you continue to have significant performance issues with the mergeWorkspace operation.
Thank You,
Ben

Problem with versions of JARs

I'm trying to get Webstart working with versioning of my JARs. According to http://java.sun.com/j2se/1.5.0/docs/guide/javaws/developersguide/downloadservletguide.html#examples it is possible to either put versions in an xml file for versions on a per- dir basis or put the version in the filenames for versions on per-file basis.
I'd like to use the version in the filenames.
My WAR looks like this:webstart.war
|--index.html
|--client/
   |--client.jnlp
   |--nokeoscore-client.jar
   |--plugin/
      |--organzation-client__V1.jar
   |--img/
      |--nokeos.gif
|--WEB-INF/
   |--web.xml
   |--lib/
      |--jnlp-servlet.jarMy JNLP file:<jnlp spec="1.5+" codebase="$$codebase" href="$$name">
<information>
    <title>NoKeos</title>
    <vendor>FPC</vendor>
    <homepage href="http://www.nokeos.be/"/>
    <description>NoKeos client</description>
    <icon href="img/nokeos.gif"/>
</information>
<security>
    <all-permissions/>
</security>
<resources>
    <j2se version="1.5+"/>
    <jar href="nokeoscore-client.jar"/>
    <jar href="plugin/organization-client.jar" version="1"/>
</resources>
<application-desc main-class="com.fpc.nokeos.core.client.launch.Launcher"/>
</jnlp>When I try Webstart I get:An error occurred while launching/running the application.
Title: NoKeos
Vendor: FPC
Category: Download Error
Unable to load resource: (http://localhost:8080/nokeos/client/plugin/organization-client.jar, 1)What am I doing wrong?

The only thing I can guess is that the servlet is not
running over the "plugin" sub directory, or for all
file types.. Can you try the same thing with the
organzation-client__V1.jar in the same directory as
the other jar and the jnlp file ? Can you show the
servlet configuration in server.xml ?You were right, my web.xml wasn't setup correctly. I had <?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE web-app PUBLIC
     "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN"
     "http://java.sun.com/dtd/web-app_2_3.dtd">
<web-app>
    <servlet>
        <servlet-name>JnlpDownloadServlet</servlet-name>
        <servlet-class>jnlp.sample.servlet.JnlpDownloadServlet</servlet-class>
     </servlet>
     <servlet-mapping>
        <servlet-name>JnlpDownloadServlet</servlet-name>
        <url-pattern>*.jnlp</url-pattern>
     </servlet-mapping>
</web-app> and now I added <servlet-mapping>
        <servlet-name>JnlpDownloadServlet</servlet-name>
        <url-pattern>/client/plugins/*</url-pattern>
     </servlet-mapping> and now I don't get the error anymore.
I don't have the time now to do extensive testing but it seems to be ok.
Thanks.

My website looks fine in other browsers but on firefox it comes up like an index with the title first and on the second line it says skip to content. Can this be fixed?

When I look at my website it loads up as an index with the heading on the top line and then a link saying "skip to content" and then the navigation is in bullet points. I have downloaded the latest version of firefox and this has not improved the situation. The website looks fine in other browsers.

Make sure that you do not block the CSS files on that page.
Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

How to analyse Indexes with PL/SQL witch a $ in it's name

Hello there, I'm working on several sniplets of PL/SQL Code. In the end result there should be a PL/SQL Routine which decides which indexes to analyse online.
I just get stopped by some indexes which have the $ in It's name. Our Apllication provider uses uncommon names like ttols.pk_$lock for some of his indexes.
So when this procedure try to analyse the ttols.pk_$lock it gives me errors.
Can someone lend me a hand how I can analyse Indexes with PL/SQL with a $ in it'S name.
CREATE OR REPLACE PROCEDURE TTOOLS_DBA.rebuild_nonpart_idx
AS
BEGIN
FOR idxq IN (SELECT owner AS obj1, index_name AS obj2
FROM dba_indexes
WHERE partitioned = 'NO'
AND owner = 'TTOOLS'
AND index_name NOT LIKE '%$%')
LOOP
DBMS_OUTPUT.put_line ( 'ALTER INDEX '
|| idxq.obj1
|| '.'
|| idxq.obj2
|| ' REBUILD ONLINE COMPUTE STATISTICS;'
EXECUTE IMMEDIATE 'ALTER INDEX '
|| idxq.obj1
|| '.'
|| idxq.obj2
|| ' REBUILD ONLINE COMPUTE STATISTICS';
END LOOP;
END;
Greetings from sdohn

how I can analyse Indexes with PL/SQL with a $ in it'S name.You can try
create or replace procedure ttools_dba.rebuild_nonpart_idx
as
begin
     for idxq
          in (select owner as obj1, index_name as obj2
                    from dba_indexes
                 where partitioned = 'NO'
                     and owner = 'TTOOLS'
                     and index_name not like '%$%')
     loop
          dbms_output.put_line (
               'ALTER INDEX ' || idxq.obj1 || '."' || idxq.obj2 || '" REBUILD ONLINE COMPUTE STATISTICS;'
          execute immediate   'ALTER INDEX '
                                     || idxq.obj1
                                     || '."'
                                     || idxq.obj2
                                     || '" REBUILD ONLINE COMPUTE STATISTICS';
     end loop;
end;
/but actually I don't think that the $ sign should cause an error.
Can you show us the actual error message?
Also please always mention your db version.
Edited by: michaels2 on Aug 10, 2009 9:45 AM

Does Add-on googlesharing work with version 9.0.1

does Add-on googlesharing work with version 9.0.1

Thanks for confirming things Vivek.Wilfred.
FYI, for future others with this problem: After a couple hours of playing around it was fixed, though I'm not sure what finally did it. Be sure that you try Google's "Sign Out of All Accounts", and not just the regular sign out option.

Can we associate index with foreign key?

hello
i have searched and could not find the answer to the above;
i have a foreign key constraint on the tables; i added an index on that column as well;
however when i query the all_constraints, under index_name for this foreign constraint there is nothing; only when i have PK/UK i case see indexes associated with them;
will then oracle still associate my index with the FK constrained column? or i need to excplicity associate it with the foreign key column? if so, how to do that?
thx
rgds

Hi,
UserMB wrote:
i have a foreign key constraint on the tables; i added an index on that column as well;It helps if you give a specific example, such as:
"I have a foreign key constraint, where emp.deptno references dept.deptno. (Deptno is the primary key of dept.) I created an index called emp_deptno_idx on emp.deptno as well."
however when i query the all_constraints, under index_name for this foreign constraint there is nothing; only when i have PK/UK i case see indexes associated with them;Not all indexes are associated with a constraint. In the example above, you wouldn't expect to see anything about the index emp_demptno_idx in all_constraints or in all_cons_columns.
will then oracle still associate my index with the FK constrained column? or i need to excplicity associate it with the foreign key column? if so, how to do that?In the situation above, Oracle will still use the index when the optimizer thinks it will help. You don't have to do anything else.

Problem generating index with 2th level in cs4

Windows XP sp 3 - Indesign CS4 601
When generating an index with a 1st and a 2th level, in the 2th level the entry of the 1st entry is always repeated.
E.g. the index should look as this:
text     75
     capitalized     76
     import     78
word     105
     language     108
     meaning     109
But actually the index looks as this:
text     75
     textcapitalized     76
     textimport     78
word     105
     wordlanguage     108
     wordmeaning     109
Is this a bug, or is there a solution for it?
Thanks for your help!
Luc Van de Cruys
phaedra creative communications

Oops!
Just tested the script.
I run it, and I get the script alert 'All Done' at the end.
But nothing happens.
This is what I do:
- I generate the index.
- I select the index with the text tool (select all or just put the textcursor somewhere in the index makes no difference).
- I run the script
- I get the message 'all done', but there is no difference. The problem persists.
Any other ideas?
Thanks anyway.
L.L.

Performance - composite index with 'OR' in 'WHERE' clause

I have a problem with the performance of the following query:
select /*+ index_asc(omschact oma_index1) */ knr, projnr, actnr from omschact where ((knr = 100 and actnr > 30) or knr > 100)
and rownum = 1;
(rownum used only for test purpose)
index:
create index on omschact (knr, projnr);
Execution plan:
Id Operation
0 SELECT STATEMENT
1 COUNT STOPKEY
2 TABLE ACCESS BY INDEX ROWID
3 INDEX FULL SCAN
If I'm correct, the 'OR' in the 'WHERE' clause is responsible for the INDEX FULL SCAN, what makes the query slow.
A solution would be then to separate the 'WHERE' clause in 2 separate select's (1 with 'knr = 100 and actnr > 30' and 1 with 'knr > 100' and combine the results with a UNION ALL.
Since it's necessary to have all rows in ascending order (oma_index1) I still have to use an ORDER BY to make sure the order of the rows is correct. This results again in a (too) low performance.
Another solution that does the trick is to create an index with the 2 fields (knr, projnr) concatenated and to use the same in the 'WHERE' clause:
create index oma_index2 on omschact (knr || projnr);
select /*+ index_asc(omschact oma_index2) */ knr, projnr, actnr from omschact where (knr || projnr) > 10030;
I just can't believe this work-around is the only solution, so I was hoping that someone here knows of a better way to solve this.

padders,
I'll give the real data instead of the example. The index I really use consists of 4 fields. In this table the fields are just numbers, but in other tables I need to use char-fields in indexes, so that's why I concatenate instead of using formula's (allthough I would prefer the latter).
SQL> desc omschact
Name Null? Type
KNR NOT NULL NUMBER(8)
PROJNR NOT NULL NUMBER(8)
ACTNR NOT NULL NUMBER(8)
REGELNR NOT NULL NUMBER(3)
REGEL CHAR(60)
first methode:
SQL> create index oma_key_001(knr,projnr,actnr,regelnr);
Index created.
SQL> select /*+ index_asc(omschact oma_key_001) */ * from omschact where
2 (knr > 100 or
3 (knr = 100 and projnr > 30) or
4 (knr = 100 and projnr = 30 and actnr > 100000) or
5 (knr = 100 and projnr = 30 and actnr = 100000 and regelnr >= 0));
Execution Plan
Plan hash value: 1117430516
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 11M| 822M| 192K (1)| 00:38:26 |
| 1 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 11M| 822M| 192K (1)| 00:38:26 |
|* 2 | INDEX FULL SCAN | OMA_KEY_001 | 11M| | 34030 (1)| 00:06:49 |
Predicate Information (identified by operation id):
2 - filter("KNR">100 OR "KNR"=100 AND "PROJNR">30 OR "KNR"=100 AND "PROJNR"=30
AND "ACTNR">100000 OR "ACTNR"=100000 AND "KNR"=100 AND "PROJNR"=30 AND
"REGELNR">=0)
second method (same index):
SQL> select * from (
2 select /*+ index_asc(omschact oma_key_001) */ * from omschact where knr > 100
3 union all
4 select /*+ index_asc(omschact oma_key_001) */ * from omschact where knr = 100 and projnr > 30
5 union all
6 select /*+ index_asc(omschact oma_key_001) */ * from omschact where knr = 100 and projnr = 30 and actnr > 100000
7 union all
8 select /*+ index_asc(omschact oma_key_001) */ * from omschact where knr = 100 and projnr = 30 and actnr = 100000 and regelnr > 0)
9 order by knr, projnr, actnr, regelnr;
Execution Plan
Plan hash value: 292918786
| Id | Operation | Name | Rows | Bytes |TempSpc| Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 11M| 1203M| | 477K (1)| 01:35:31 |
| 1 | SORT ORDER BY | | 11M| 1203M| 2745M| 477K (1)| 01:35:31 |
| 2 | VIEW | | 11M| 1203M| | 192K (1)| 00:38:29 |
| 3 | UNION-ALL | | | | | | |
| 4 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 11M| 822M| | 192K (1)| 00:38:26 |
|* 5 | INDEX RANGE SCAN | OMA_KEY_001 | 11M| | | 33966 (1)| 00:06:48 |
| 6 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 16705 | 1272K| | 294 (1)| 00:00:04 |
|* 7 | INDEX RANGE SCAN | OMA_KEY_001 | 16705 | | | 54 (0)| 00:00:01 |
| 8 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 47 | 3666 | | 4 (0)| 00:00:01 |
|* 9 | INDEX RANGE SCAN | OMA_KEY_001 | 47 | | | 3 (0)| 00:00:01 |
| 10 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 1 | 78 | | 4 (0)| 00:00:01 |
|* 11 | INDEX RANGE SCAN | OMA_KEY_001 | 1 | | | 3 (0)| 00:00:01 |
Predicate Information (identified by operation id):
5 - access("KNR">100)
7 - access("KNR"=100 AND "PROJNR">30)
9 - access("KNR"=100 AND "PROJNR"=30 AND "ACTNR">100000)
11 - access("KNR"=100 AND "PROJNR"=30 AND "ACTNR"=100000 AND "REGELNR">0)
third method:
SQL> create index oma_test(to_char(knr,'00000000')||to_char(projnr,'00000000')||to_char(actnr,'00000000')||to_char(regelnr,'000'));
Index created.
SQL> select /*+ index_asc(omschact oma_test) */ * from omschact where
2 (to_char(knr,'00000000')||to_char(projnr,'00000000')||
3 to_char(actnr,'00000000')||to_char(regelnr,'000')) >=
4 (to_char(100,'00000000')||to_char(30,'00000000')||
5* to_char(100000,'00000000')||to_char(0,'000'))
Execution Plan
Plan hash value: 424961364
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 553K| 55M| 1712 (1)| 00:00:21 |
| 1 | TABLE ACCESS BY INDEX ROWID| OMSCHACT | 553K| 55M| 1712 (1)| 00:00:21 |
|* 2 | INDEX RANGE SCAN | OMA_TEST | 99543 | | 605 (1)| 00:00:08 |
Predicate Information (identified by operation id):
2 - access(TO_CHAR("KNR",'00000000')||TO_CHAR("PROJNR",'00000000')||TO_CHAR("
ACTNR",'00000000')||TO_CHAR("REGELNR",'000')>=TO_CHAR(100,'00000000')||TO_CHAR(3
0,'00000000')||TO_CHAR(100000,'00000000')||TO_CHAR(0,'000'))

Problem with versioning on iPod, backwards compatibility issue with iTunes

i apologize in advance because i'm sure this has been asked time and time again, but i did attempt several searches.
the search function is very muddled and does not narrow down the results very well at all
here's the situation.
from all accounts i've heard lots of people having issues with version 7 of iTunes.
i'm a simple kinda guy who definitely believes in the age old phrase "if it ain't broke, don't fix it."
so i've stuck with v6.
i recently got a new laptop along with my PC. so i downloaded and installed the latest iTunes without thinking twice.
i had completely forgotten about my concerns from hear say about v7 issues.
i plugged in my iPod and it proceeded to completely erase all of the media on it and then load all media that was on my laptop in place of it.
"well that's a cool new feature", i thought.
after my initial frustration wore off, i immediately uninstalled v7, deleted the .itl file and installed v6.
everything was all fine and dandy. v6 works perfectly on the laptop with no hangups.
here comes the issue...
i plug in my iPod to begin rebuilding my media onto it after the completely unauthorized deletion, creditted to iTunes v7.
as it autoplays and iTunes v6 opens i'm prompted with this error:
"The iPod [my ipod] cannot be used because it requires iTunes version 7.0 or later.
Go to www.itunes.com to download the latest version of iTunes."
i've attempted everything i can think of to completely erase my iPod of any "versioning".
- i reset it using the "select/menu" button method
- i reformatted it through XP disk manager
- i reformatted it through context menu in my computer explorer window
- i completely just deleted the "iPod control" directory in the iPod explorer window when clicking through the my computer directory
i'm at a loss.
i cannot figure out a way to get my iPod to function with iTunes v6.
and again, i'm really hoping to avoid going to v7.
iPod information:
2nd generation iPod nano 4GB
thank you in advance for any and all information/advice

I am guessing that you used your iPod enough with iTunes v. 7.x to update the firmware to the latest version. That being the case, reformatting your iPod won't "undo" the firmware update, so your only choice now is to update your iTunes software to v. 7.x.
FWIW, iTunes 7 is a vast improvement over previous versions of iTunes. I use it on both Windows and OS X, and without bugs in both environments.

Your backup is from a different version of Microsoft SharePoint Foundation and cannot be restored to a server running The backup file should be restored to a server with version '12.0.0.6318' or later.

am trying to restore the bak file into a new site collection in my sp 2010 standalone env.
am getting error
PS C:\Windows\system32> stsadm -o restore -url http://srvr1-01:123/sites/Repository -filename "C:\mBKUPCOPY\Sharepoint_bankup.bak"
STSADM.EXE : Your backup is from a different version of Microsoft SharePoint Foundation and cannot be restored to a server running
the current version. The backup file should be restored to a server with version '12.0.0.6318' or later.
At line:1 char:1
+ stsadm -o restore -url http://srvr1-01:123/sites/Repository -filename "C: ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (Your backup is ...6318' or later.:String) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError

As stated in the other thread on this topic you can't restore a 2007 backup to 2010, it needs to be upgraded.
https://social.technet.microsoft.com/Forums/en-US/31c70f0a-5d89-4308-895b-af0c2b249114/restore-the-site-collection-from-moss-2007-to-sp-2010-site-collec?forum=sharepointadminprevious

Case #0182844369 : faults with version 5.5 but who do I talk to?

Hiya
I have had extensive help from your support - but they still have not found the reason for the problem.
See the case notes at the bottom of the page
But I have inadvertantly found the reason the line breaks are being altered by Dreamweaver. See this resoponse from support working on Kaleidoscope:
Hi Colin,
Sorry for the confusion. When I said "editor", I meant the program that you're using to edit the files (BBEdit, TextEdit, etc.).
I've played around with the sample files and it looks like there's actually two problems. The first is the extra line breaks, as I mentioned before. I took a screenshot in TextEdit, so you could see a side-by-side (see screenshot-linebreak.png). As you can see, cw-product.php on the left has an extra blank line between every line, where cw-product-copy.php does not.
Switching over to TextWrangler, I removed the extra lines (do a grep Find/Replace All for ^\r) then saved the file. When I compared them in Kaleidoscope I got the same result as in your screenshot showing the entire file as different.
So I checked the files again in TextWrangler and found that it did a funny thing; it saved the document with "Windows (CRLF)" linefeeds, not "Classic Mac (CR)". Although these are hidden characters, Kaleidoscope sees them as different, so it ends up highlighting the entire file as one large diff set. I suspect whatever file editor you are using may have done the same thing.
I re-saved the file, making sure to set the linefeed property to Classic Mac (CR) and ran a new comparison. This time Kaleidoscope showed the single line change. (My modified files are attached.)
If you don't already have TextWrangler, I'd recommend grabbing a copy (it's free) to help with troubleshooting. I'm not sure that I would have been able to identify the linefeed type without it.
I hope that clears up the mystery for you. Let me know if there's anything else I can help you with.
Regards
Jack
Team Kaleidoscope
kaleidoscopeapp.com
@kaleidoscopeapp
Case #0182844369
Updated
Friday, February 3, 2012 5:16:20 AM PST
Opened
Thursday, December 8, 2011 8:54:04 AM PST
Status
Closed
Product
Adobe Design Premium CS5.5
Support contract
Adobe Support Program
Subject
FTP Connectivity Issue
NOTES & RESPONSES
Notes from Customer
Thursday, February 2, 2012 12:55:31 AM PST
This morning I have now found that 5.5 is back to it's original problem.
When I uploaded an edited PHP file using 5.5 NOTHING appears in the browser at all.
When I upload EXACTLY the same file in 5.0 the file displays perfectly in the browser.
The FTP problem is STILL there. I can't use 5.5.
Sorry. Problem not solved : (
Notes from Customer
Thursday, February 2, 2012 12:53:13 AM PST
I have found that when we rebuilt the SITE for Maison, I had accidentally put the ROOT DIRECTORY AS / instead of /web/ so in fact we
were not putting them to the website at all.
So the reason the file worked is because it was using the one previously uploaded from version 5 and NOT 5.5.
I have been trying to upload another file and found that the revisions weren't appearing in the browser.
I looked at the server using Fetch (see screen shot below). Which displayed the problem.
So I am afraid the problem is NOT SOLVED.
Please keep the case open. Sorry!
Notes from Customer
Thursday, January 19, 2012 1:42:46 PM PST
Hi again,
I have now installed ONLY a brand new download of DW 5.5 on my brand new MacBookAir.
As before I have tried uploading the file from Dreamweaver...
http://www.maisonhomeinteriors.com/ stores5-5.php
When the file is uploaded with Dreamweaver the button does NOTHING.
But when the IDENTICAL FILE is uploaded with FETCH the button works to display a hidden DIV.
So sadly the problem is NOT resolved still.
Notes from Customer
Wednesday, January 18, 2012 8:29:26 AM PST
Hiya,
I have been trying to connect to this website ALL DAY. Each time getting error messages or pages not found.
I have tried to phone you. The first time I was cut off, the second time kept me hanging on so long I gave up.
Can you give me a direct phone or email address please?
Anyway, Attached is the error I received when I first used DW 5.5 after installing on my new MacPro. I have now also bought a new ma
c book air, I had exactly the same error shown there.
To fix the problem on the MacPro I looked up the older version 5 and copied the file to version 5.5. Perhaps this is what has caused
the problem?
Notes from Customer
Monday, January 9, 2012 6:27:50 AM PST
Hi Ritesh,
I am not sure where you have left the voicemail but as before I have no missed calls. Are you sure you are calling the correct numbe
r? +44 7720 297795.
As I said in my previous reply the list of suggestions didn't make any difference. Dreamweaver 5.5 is STILL unreliable.
The problem seems to be in the FTP as I have uploaded the file through FETCH and it did NOT have any problems. I find it hard to ima
gine other people have not had the same problem!
I hope you can find a solution soon as it would appear I have wasted about £300 for nothing as I am still using the old version!
Notes to Customer
Monday, January 9, 2012 5:31:15 AM PST
Hi Colin ,
My name is Ritesh & calling from Adobe Technical Support. This
call is in regards to your to case number 182844369. We tried contacting
to you however not able reach you somehow so left a voice mail. However,
if the issue still persists, please feel free to call us back at 1-
800-833-6687 or 02073650735. We are open from Monday to Friday at 9 AM
to 5 PMT BST as you can reopen the case within 14 days for further
assistance.
Thank you for doing business with Adobe and have a nice day
Regards,
Ritesh
Adobe Support
Notes from Customer
Sunday, January 1, 2012 5:05:10 AM PST
Hiya,
Well I have tried everything you suggest and I am afraid it has made no difference.
Whichever file gets uploaded using version 5.5 does not work.
Interestingly I have uploaded the SAME two files using FETCH instead and both of them WORK.
So as you say the problem is something to do with FTP not working properly in 5.5...
To answer your specific questions... My ANSWERS IN CAPS AFTER YOUR QUERIES...
3) Since when you have this issue? has it ever worked right after the first installation.
EVER SINCE I INSTALLED 5.5 VERSION 5 WORKS FINE STILL
4) Is the issue happens in live View in Dreamweaver?
IN VERSION 5 CLICKING LIVE VIEW DOES NOTHING.
IN VERSION 5.5 CLICKING IT OFFERS TO UPLOAD THE FILES, BUT CLICKING THE BUTTON DOESN'T WORK
5) Please create a local web server using any of the third party server tools and test the issue on local machine.
I HAVE NEVER MANAGED TO DO THIS SO NOT TRYING AGAIN, IT NEVER SEEMS TO WORK FOR SOME REASON
6) Please make sure that all the dependent files are accessible and present while he uploads the “stores.php” files. IT seems that t
his issue is somewhere related to the JavaScript files incorrect path.
NOT SURE I AGREE. I THINK THERE IS A FAULT IN THE FTP UPLOAD WITH VERSION 5.5
I hope this all helps!
Thanks for your support!
Happy new year!
x
Notes to Customer
Thursday, December 29, 2011 4:48:03 AM PST
Hi Colin ,
My name is Ritesh & I am calling from Adobe Technical Support.
This call is in regards to your to case number 182844369. We tried
contacting to you however not able reach you somehow so left a voice
mail.
1) We were unable to reproduce the issue on test machine here at our
end. We have tried it with both WIN (stores5_5_win.php) and MA
C(stores5_5_mac.php) to upload the files using CS5.5 and have no issues viewing the page in any of the browsers.
Please follow these steps to resolve the issue:-
1) Please reset the preferences by deleting the files and folders listed
below.
• /Users/**username**/Library/Preferences/Adobe Dreamweaver CS5.5 Prefs
/Users/**username**/Library/Preferences/com.adobe.Dreamweaver.11.5.plist
• /Users/**username**/Library/Application Support/Adobe/Dreamweaver
CS5.5
• /Users/**username**/Library/Application Support/Caches/
com.adobe.Dreamweaver.11.5
• Macintosh /Library/Preferences/ Application Support/Adobe/Dreamweaver
CS5.5 Prefs (if any)
• Macintosh /Library/Preferences/com.adobe.Dreamweaver.11.5.plist
3) Since when you have this issue? has it ever worked right after the
first installation.
4) Is the issue happens in live View in Dreamweaver?
5) Please create a local web server using any of the third party server
tools and test the issue on local machine.
6) Please make sure that all the dependent files are accessible and
present while he uploads the “stores.php” files. IT seems that this
issue is somewhere related to the JavaScript files incorrect path.
However, if the issue still persists, please feel free to call us back
at 1- 800-833-6687 or 02073650735. We are open from Monday to Friday at
9 AM to 5 PMT BST as you can reopen the case within 14 days for further
assistance.
Thank you for doing business with Adobe and have a nice day
Regards,
Ritesh
Adobe Support
Notes from Customer
Tuesday, December 27, 2011 1:36:41 PM PST
Hi Nimish,
Thank you for your reply, but I really don't know wht I am meant to do with the response!
You say:
Please call us at 800 833 6687 ( Monday to Friday, from 0500 hrs till
1900 hrs PST.)
What is the code for where you are? If I dial this number all I get is number unobtainable.
PLEASE CALL ME +44 7720 297795
This number should work world wide unlike yours, I am afraid.
PLEASE REALISE THERE ARE PEOPLE IN THE WORLD OUTSIDE USA !!!!!
You keep saying you have phoned me and got through to my voicemail - but why have you not left me a message?
Frankly I don't think you have successfully contacted me at all !
Why can't you just email me with instructions about what I am mean to do?
Have you found a solution yet?
I am SERIOUSLY fed up with this.
Please endeavour to contact me properly!
Kind regards
Colin
Notes from Customer
Thursday, December 22, 2011 1:10:48 AM PST
Hiya,
I have heard nothing from you! what is happening?
Why have I been left with a BRAND NEW PRODUCT that does not work.
Where is the support?
You say you have phoned but I have NO missed calls. I think you are phoning the wrong number. If you got through to voicemail why no
t leave a message?
PLEASE HELP !!!!!
I Bought the upgrade in good faith expecting it to work, but I can't use it at all. This is hopeless!
I have done everything you suggested but it STILL uploads creating a non-working file!
If there is nothing you can do I would like my money back please.
Notes to Customer
Thursday, December 15, 2011 3:38:36 PM PST
Hello Colin,
Thank you for contacting Adobe Technical Support. We are responding in
reference to your case 182844369 regarding Dreamweaver We tried
contacting you however reached voice mail. Therefore I would like to
inform you that asper your feedback we are again escalating the case to
the higher level.
Please call us at 800 833 6687 ( Monday to Friday, from 0500 hrs till
1900 hrs PST.)
You can also visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. You may also visit www.forums.adobe.com as
it’s a useful resource for self-help.
Nimish
Adobe
Notes to Customer
Thursday, December 15, 2011 10:50:35 AM PST
Hello Colin,
Thank you for contacting Adobe Technical Support. We are responding in
reference to your case 182844369 regarding Launch issue with Flash Pro
We tried contacting you however reached voice mail. Therefore I would
like to inform you that asper your feedback we are again escalating the
case to the higher level.
Please call us at 800 833 6687 ( Monday to Friday, from 0500 hrs till
1900 hrs PST.)
You can also visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. You may also visit www.forums.adobe.com as
it’s a useful resource for self-help.
Nimish
Adobe
Notes from Customer
Thursday, December 15, 2011 2:49:14 AM PST
Hiya
Well I have tried all you suggest and the problem is still the same. The OLD version 5 uploads the file perfectly and clicking the b
utton reveals the div:
http://www.maisonhomeinteriors.com/stores.ph p
When I then upload the IDENTICAL file using 5.5 clicking the button does nothing.
To make it easier for you to see the effect I have duplicated the stores.php file so that there is one called stores5.php and one ca
lled stores55.php.
Each one is IDENTICAL no changes have been made. The one entitled stores5.php has been uploaded by version 5 and the one called stor
es55 has been uploaded by version 5.5
I hope you can see the problem!
I have found other problems with other sites too. I simply can't trust version 5.5 !!!!
I hope you can help further!
Out of interest I have sent via FTP two zip files of the prefs screen shots from both versions.
Notes to Customer
Wednesday, December 14, 2011 11:55:11 AM PST
Hello Colin,
Thanks for contacting adobe..!!!
we tried contacting you many times but reached voicemail.
Colin, we want you to follow instructions given below :
>> On your project please try to link <stores.php> page in place
of <stores.html>
>> Try to reset the preferences for both versions of Dreamweaver.
{follow:- http://kb2.adobe.com/cps/839/cpsid_83912.html }
>> Then try to compare preferences of both version on a New Document.(
create a new document, go to : Edit> preferences)
>> If there is any difference please let us know.
If this will not help you resolving your issue, you can call us back.
Nimish
Adobe
Notes from Customer
Tuesday, December 13, 2011 2:35:41 PM PST
I don't understand!!!
Your message says...
"Open - Pending Your Response"
Response to WHAT? you haven't asked me anything. Are you asking me to do something? please be specific as to what you want me to do!
Regards
Notes from Customer
Monday, December 12, 2011 11:49:40 PM PST
Er.. but you haven't said anything!
What are you asking for?
What am I meant to do?

Hi Fastdak25,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Can't open version 3 documents with version 5

Hello,
My company didn't upgrade me to version 4 so I'm trying to open my version 3 .cp files with version 5. Every time I try to open one, it crashes.
I'm using a different computer (still Windows XP, though) than I had when I last used the version 3 files and am accessing them on a remote server via VPN.
Any ideas? I've tried restarting my computer when it doesn't open and looking for a version 4 to download so I can try opening it that way, saving it, and then opening it in version 5, but I haven't had any luck so far.
Thanks for your help,
Elaine

Hi Elaine
I see this is your second post here in the forums. So it occurs to me that you may be unaware of one of Captivate's "golden rules" that help keep you out of trouble.
That rule?
always, Always, ALWAYS work with projects ONLY when you have them stored on your local C drive.
never, Ever, NEVER EVER consider opening Captivate, then clicking File > Open and navigating to a network drive and try to make edits while the project is on a network.
Sometimes your IT peeps will help you aim the shotgun squarely at your leg and tell you to pull the trigger. They want you to work with your files on the LAN because their precious servers are backed up and your local hard drives typically aren't. It's perfectly fine to store your projects on the LAN if the only purpose is for backup. So consider copying the projects there at the end of each day to satisfy those backup requirements.
Cheers... Rick
Helpful and Handy Links
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I'm using a macbook pro with version 10.6.8 installed. whenever i try to install my software updates, it immediately asks me to restart my computer to finish the installation. after doing so and signing back on to my account no updates have been installed

I'm using a macbook pro with version 10.6.8 installed. Whenever I try to install my software updates, it immediately asks me to restart my computer to finish the installation. After doing so and signing back on to my account, nothing has changed and no updates have been installed. It still says the same 8 items need to be installed, and the same process occurs again. Any idea how I can fix this?

You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
Consider 10.8 (not 10.7) when it's released, because 10.7 and 10.8 will require a new investment in software and newer third party hardware as it requires newer drivers the old machines won't have. (forced upgrade because of software, really nice of them)
http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
3: Install Safari again from Apple's web site
https://www.apple.com/safari/
4: Run through this list of fixes, stopping with #16 and report back before doing #17
Step by Step to fix your Mac

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