Galaxy S4 KitKat Update Causing Major Issues With Data Speed and Text Messaging

Dear All,
My company has over 40 phone users and since the KitKat update has pushed out we are experiencing two major isssues:
Many of our phones are only getting 3G in places that historically before they had blazing fast 4G. Most message boards say to power off, remove the SIM card and replace. This gives only temporary relief. We get 4G for 10 minutes, and then it reverts to 3G, and it is slow 3G at that. I have seen where some have gone and gotten a replacement SIM, but they indicate this is not a long term solution. I have also seen that a hard reset/factory reset is being proposed. However, this seems ridiculous to do to over 40 devises where the obvious cause is the update. Has anyone found the answer to this one?
Many users, including myself are now having outbound text messages fail. We have to resend them over and over to get them to go through. This problem is pretty widespread through the device pool. I am unsure what could be causing this. The messages fail regardless of if the phone is connected to wireless or not.

I have had the same problem with my phone. Called tech support and after they contacted Samsung the solution is a factory reset to fix the problem and they are supposedly working on a fix for it. After doing the reset Friday, I have to restart my phone multiple times during the day to get messages to send. I also notice only 3G where we always had 4G. Called tech support again and was given the option to send phone in to have it repaired or get a refurb under warranty. Not sure what I am going to do yet but I can see it is definitely not just my phone. Of course the techs say they have not heard of this before.

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Major Issues with Windows XP and Sound Blaster Audig

As mentioned in the post title, I'm using a Sound Blaster Audigy 4 card (recently purchased) and am having issues with Windows XP apparently because of it. When the card is physically installed, but the drivers are not, there are no problems. However, when the drivers are installed, Windows XP's "explorer.exe" crashes on boot, locking up the start menu and any other open windows. Now, I can manually end the explorer.exe application and then reboot it, and things will work... however, I cannot imagine that that is the intended functionality of this card. Additionally, I suspect the card in the failure of a game (Eve Online) but I would assume the issues are related. I've already narrowed the issue down to the Sound Blaster drivers. I've tried booting with the SB drivers but without the video card drivers, and the problem recurred. Every time I boot with the SB drivers installed, it fails. Without them, things seem to run normally. If it helps, I'm using an Intel Core 2 Duo E6400 processor, with GB of DDR800 RAM. I've installed Windows Service Pack 2 and all the other updates. The video card is a Geforce 7950 GT, with the latest NVidia Forceware (93.7) drivers. I've had this problem with both the Audigy drivers on the CD that came with the card and the newest ones downloaded from this website. My motherboard is a Gigabyte GA-965P-DS3, which includes onboard sound hardware, but I have disabled it at the BIOS level. I can provide dxdiag information or anything like that if necessary. Does anyone have any advice, suggestions, or have you encountered a similar problem?Message Edited by DerekKatz on 2-04-200603:2 AM

Thanks for the helpful reply Dan
I ran the file, CTZAPXX.exe, like suggested, and it ran without a problem. It installed the files and even required me to reboot my computer!!
However, after a computer restart, I am still in the same boat. Codecs are installed, but the location of the device is "unknown". In Device manager, there are no unknown devices; it shows the codecs in the sound tab, but no actual hardware; as if my sound card does not exist.
I use my computer for music, and my buddy needs me tomorrow night to play some music stored on my computer. I really do appreciate the help I am offered. I do not mean to sound impatient, but I really need this device fixed, or I will have to have him buy me a sound card....

Updating to Mavericks issues with Illustrator, Photoshop and Dreamweaver

Since updating to Mavericks I am having problems with Illustrator, Photoshop and Dreamweaver opening files on Parallels VM and network servers. Will updating Java to 7 help? Everything worked before upgrade. Photoshop say files are empty, in Dreamweaver the document is blank and Illustrator crashes. If I open the files off my local machine everything works fine.

Go to each program forum, in OVERVIEW mode
Then, in the area just under Ask a Question, type in
maverick
or
mavericks
or
10.9
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Droid Razr Maxx/Issues with Exchange Sync and Texting

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After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
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Issue with IDOC occurence and SeeBurger message mapping

Hey Guys
While developing a EDI 850 to IDOC scenario i came across this issue with pre-delivered Seeburger mapping(A_850_V4010_to_I_ORDERS05).
I actually need to post multiple IDOC's to SAP system in the same message so i changed the IDOC occurence to unbounded and re-imported that as a .XSD file in Integration repository.
Earlier the pre-delivered message mappings provided by SeeBurger(under SEEBURGER_HIGH-TECH, 1.7.1 of seeburger) was working fine for me since i was posting only 1 IDOC but now the mapping is failing as the IDOC occurence has changed(unbounded).
Is there a way we can do some settings on SeeBurger server or Bic so that we can use the pre-delivered mapping for Multiple IDOC's as well?
I just want to make sure before i start off with doing whole of the mapping manually.
Thanx
Aamir

Thanx for the input guys
@Deepthi.
Doing whole of mapping manualy is definitely the last option but i m looking for ways to re-use the pre-delivered SeeBurger mapping.
>>Seeburger Mapping is only just to convert XML to EDI and EDI to XML.
Bic mapping designer does this,i m dealing with message mapping of XI(convert source to target) not Bic designer right now,and Bic does more than just XML to EDI and vice versa,it handles other industry standards too.
@Jens
>>The XI message mappings from Seeburger in the Industry solutions are mapping templates
Yeah,but the mapping template i have deals with 850 to ORDERS05,when i change IDOC occurence and re-import it back in Integration repository,it doesn't stays as ORDERS05,it has to be changed to user defined message interface(in my case MI_ORDERS05) so i m unable to use 850 to ORDERS05 template.
@Seshagiri
>>Open the Seeburger SWCV From the IR--goto External Def---Select the right one and copy it and paste it in notepad.
Changing the occurence is not an issue,i want to re-use the pre-delivered mapping in Integration repository,which is not working.
Looks like i need to do it manually
Thanx
Aamir

Disabling Bonjour causes MAJOR issues with Itunes

In case anyone doesn't know, Itunes now ships with a service called Bonjour, which shares your files without asking you, online and via bluetooth.
Disabling this service makes Itunes completely unusable, therefore we are being FORCED to share our personal files without consent... how can this be legal?
Anyone know where/how/which version of itunes was the last without Bonjour?
Thanks,
Andrew

Wow I really didn't expect this post to be heard let alone be responded to in such detail! Thanks so much for listening to my frustrations..
Most of all I feel iTunes Match falls just short of what in needs to be because its missing a few minor features. With a minor update to how it works these issues could be completely resolved.
The cloud, in my opion, could act as more of a background operation.   If it was just a way to access music not already synced manually, it would allow for users to still control what music gets synced and the rest goes to the cloud.. in the background. Instead of removing the features that allow users to check with playlist, songs, albums and artists they want to sync, instead keep this option. The cloud would hold the complete library.
This minor difference would make it something that would not remove any existing functionality while still enjoying all the benefits of the cloud.
Until I get to have control of the sync manually and use the cloud I will have to cancel my itunes match because its causing more problems than it solves.
FYI all of my apple cloud services are currently off because of similar issues. There needs to be a ballance between simplicity and user control.
Steve's war with Google doesn't allow me to merge my contacts with theirs becasue you are specifically limiting it to happen. Google has to exploit loopholes to make everything sync by going around Apple's roadblocks.   Its a real bummer.

Last night's update causing XML issues with MAC and MS Word

I am running Snow Leopard on a MAC. Last night Firefox installed an update, and the software I use for work no longer works with Firefox. I use a custom built web app that uses XML code to take web created info and compile into a Word document. Until this latest update, the issue had been when creating the Word doc, extra XML code was being written for images causing them to show as blank in the Word document. Now, the document is being created but not with a .doc extension. I had been in contact with Microsoft about the first problem with no resolution. They were able to duplicate the problem. The first problem only happens on a MAC and is not specific to operating system. This new problem is only happening with Firefox, not Safari, and started today after the last update.

HI,
If you post a crash report, perhaps we can help.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply here. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
You may have Safari third party plugins that were compatible with your previous version of Safari but not Safari 5.0.1. It's the responsibility of third party developers to update their software, not Apple.
Follow the instructions here. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues
If indeed you had third party add-ons installed and Safari still crashes, then post a crash report.
Carolyn

Mavericks 10.9.2 is causing major issues with my computer. Bouncing balls, lagging, etc. etc. Should I revert?

I'm not a techy, but I did see on another thread to run EtreCheck. I called up Apple Support a few months ago, before Mavericks, as my system was running slower.   The Apple tech said I have plenty of room on my hard drive and to just delete stuff of of my desktop. So I did - didn't really help. I am assuming my RAM space stinks and that is why it is in red? What should I do next? So here is my report:
Hardware Information:
          MacBook Pro (13-inch, Mid 2009)
          MacBook Pro - model: MacBookPro5,5
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 3:2:38
Disk Information:
          Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 159.18 GB (28.34 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-868
USB Information:
          Apple Inc. Built-in iSight
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Logitech USB Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support
          [not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support
          [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) Support
          [not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support
          [not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support
          [not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support
          [not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support
          [not loaded] com.bodymedia.codelessAB185.kext (1) Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [running] com.fitbit.galileod.plist Support
          [loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [loaded] com.google.keystone.agent.plist Support
          [loaded] com.iLike.Agent.plist Support
User Login Items:
          SpeechSynthesisServer
          BodyMedia SYNC
          iTunesHelper
          Fitbit Connect Menubar Helper
          HP Scheduler
Internet Plug-ins:
          FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
          AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
          LogitechHarmony: Version: 1.0.0.1 Support
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.1.0 Support
          GarminGpsControl: Version: 2.9.2.0 Release Support
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
          iPhotoPhotocast: Version: 7.0
Safari Extensions:
          SocialPlus!: Version: 2.5.2
          Facebook Cleaner: Version: 3.3
          AdBlock: Version: 2.6.30
          GMail Counter: Version: 0.9.3
          Facebook Photo Zoom: Version: 1.1206.11.1
          Pinterest: Version: 1.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
          iLike: Version: 1.0 Support
          PPC Bundle: Version: (null) Support
          iLike Bundle: Version: (null) Support
          Tiger Bundle: Version: (null) Support
User Internet Plug-ins:
          Move-Media-Player: Version: npmnqmp 071505000006 Support
          fbplugin_1_0_3: Version: (null) Support
          fbplugin_1_0_1: Version: (null) Support
          Picasa: Version: 1.0 Support
3rd Party Preference Panes:
          BodyMedia SYNC Support
          Flash Player Support
Time Machine:
          Skip System Files: NO
          Auto backup: YES
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               3%          BodyMedia SYNC
               0%          Fitbit Connect Menubar Helper
               0%          Safari
               0%          fontd
Top Processes by Memory:
          203 MB          iTunes
          137 MB          Safari
          74 MB          Finder
          61 MB          com.apple.WebKit.WebContent
          57 MB          com.apple.MediaLibraryService
Virtual Memory Information:
          26 MB          Free RAM
          625 MB          Active RAM
          607 MB          Inactive RAM
          303 MB          Wired RAM
          638 MB          Page-ins
          37 MB          Page-outs

Hello,
Yes, your Mac is seriously lacking of RAM. 2 GBs of RAM simply will not cut it on OS X Mavericks.
The real world working minimum RAM is really 4 GBs and more is better of you can afford it.
Your year and model Mac can take a total of 8 GBs of RAM.
Correct and reliable Mac RAM can be purchased from online Mac RAM sources Crucial memory or OWC (macsales.com).
OWC carries that 8 GB RAM kit.
http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/Macbook_ selector
Also, you have some older PowerPC Apps, extensions and plugins that need to be removed as older PowerPC applications no longer work on OS X since the introduction of OS X 10.7 Lion.
Kernel Extensions:
          [not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support
          [not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support
          [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) Support
          [not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support
          [not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support
          [not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support
          [not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support
          [not loaded] com.bodymedia.codelessAB185.kext (1) Support
I do not know what all these are for, but if it is for connected hardware devices, you need to see if there are any new updates from each device maker's websites.
You appear to have two USB LAN remote control extensions that could be causing issues as one is for OS X 10.3 Panther and it is very old. The other one looks old, too!
If you do not use any of this hardware any longer on your Mac, you can find these to delete and Trash in the System>Library>Extensions folder.
User iTunes Plug-ins:
          iLike: Version: 1.0 Support
          PPC Bundle: Version: (null) Support
          iLike Bundle: Version: (null) Support
          Tiger Bundle: Version: (null) Support
These look like older PowerPC Pllugins. for iTunes which will no longer work.
These are in your User>Library folder which is hidden from the user, now (kinda ironic, that).
In the Finder, click the Go menu and hold the Option key. The Library folder will appear under the Go menu until you release the Option key.
Open this folder and look for the iTunes>Plugins folder and drag these to the Trash and empty.
Make sure to update all of your installed third party software if there are OS X Mavericks updates that can be applied.
You may need to, ACTUALLY, go the third party developers' websites if there are no updates through the Mac App Store.
Update all of your Web browser Internet plugins, extensions and add-ons also.
Also, if you have any connected third party devices, like non-Apple keyboards, mice, drawing tablets, hubs, card readers, etc, you need to update the drivers for these devices to OS X Mavericks compatible versions by going to the device makers' websites and search for newer software and driver updates.
After you have completed all these activities (minus the installation of new RAM) restart your Mac.
Good Luck!

Major issues with Airport Extreme and Blu Ray Players

I've been working with this for several days now, and am at the end of my rope. Hopefully someone has some answers.
I've got the original 802.11n Airport Extreme. I've had it since it was released, and have had no real problems up until now.
At the beginning of May I got a new TV with a Samsung Blu Ray player. Model BD-C6500. The first one died halfway through our first movie, and I took it back. The second one worked fine for a few weeks, and then all of a sudden told me that it couldn't connect to the network.
This was about the time that we had a power outage, but all devices were hooked to surge protectors, so I'm guessing that it was just coincidence, but I thought I'd put that here just in case.
Well, the Blu Ray player was a real puzzle. I would try to connect, and it would connect, but not get an IP address. I'd do it again, and then it would but couldn't get past the router. I'd do it one more time, and it would work for a while, and we could watch Netflix. Then it would stop working again.
I finally took it back and exchanged it, thinking that it had some problems. The new one did the exact same thing! Brand new C6500 won't connect, or can't get IP, or can't get past the router, but sometimes works.
Frustrated, I went back and exchanged it for an LG, model BD570. It logged onto the wireless right away, downloaded the firmware update, and worked perfectly on Netflix and Pandora. Success! Until this morning. Now it's doing the same thing, where it can connect, but can't get past the router. No internet connection.
I've got two laptops, a PowerMac, two iPhones, and an TV running on this router with no problems. Settings are mostly standard, with security set for WPA/WPA 2 Personal, with a 13 digit password. I've tried both DHCP and Static IPs for the BD Player. I've used both the router address along with outside servers for the DNS. I've removed password security. I've tried WEP. I've changed the multicast rate. I've done a full reset of the router.
Any help would be appreciated. Wired access is not an option in this location, and I don't want to drop $100 on an Aiport Express if I can help it.
-Ehren

**My Airport Express access point firewall needed to be set to "HOST", then everything worked wonderfully.**
Before the "HOST" firewall change my symptoms were as follows:
The wireless setup process would work sometimes, other times not (not result in a successful connection). Also, when it did work, it would be lost when the c6500 shut off.

SQL Developer 1.1.0.21: Issues with Data Grid and SQL syntax checking

In this new release of SQL Dev, when I execute a SQL in the SQL Worksheet and click in the Data Grid in the Results tab and try to navigate within a record using arrow keys, the grid cell enters into edit mode by default and so I cannot use the Left or Right arrow keys to navigate the grid. I am forced to use tab key to navigate. This is counter intuitive in my opinion.
Is there any option to change this behavior?
Another issue that I have come across is with SQL syntax checking. In some cases, when I press F9 to execute a SQL, it shows the SQL as executed i.e. shows something like 0.0134 seconds in the toolbar and no results displayed. In reality, the SQL had some syntax error which were NOT reported. This can be frustrating since now I have to fall back to SQL*Plus or TOAD just for syntax check.
I like the fact that SQLDev highlights the current SQL but it would be more useful if it just indicated the first line of the current sql instead of highlighting the whole sql.
Manish

"In this new release of SQL Dev, when I execute a SQL in the SQL Worksheet and click in the Data Grid in the Results tab and try to navigate within a record using arrow keys, the grid cell enters into edit mode by default and so I cannot use the Left or Right arrow keys to navigate the grid. I am forced to use tab key to navigate. This is counter intuitive in my opinion."
In the "Results" tab, Click Ctrl & Tab keys (at the same time) or with mouse click on any cell other than the first column (a sequence or rownum), you will be able to navigate using the arrow keys.
"Another issue that I have come across is with SQL syntax checking. In some cases, when I press F9 to execute a SQL, it shows the SQL as executed i.e. shows something like 0.0134 seconds in the toolbar and no results displayed. In reality, the SQL had some syntax error which were NOT reported. This can be frustrating since now I have to fall back to SQL*Plus or TOAD just for syntax check."
The 0.0134 seconds could be the result of the most recently executed successful statement. Check the Script Output tab for errors. Use F5 (Run Script option) instead of F9.
"I like the fact that SQLDev highlights the current SQL but it would be more useful if it just indicated the first line of the current sql instead of highlighting the whole sql."
On the SQL statement (or code), Right Click -> Format SQL (or press Ctrl & B), proper formatting would help.
I use version 1.0.0.15.57 and seems to be working allright.
- Babu Rangasamy

Issues with iOS 7 and Test Messaging

I just upgraded my iPhone to iOS 7 and I hate it. I mainly use my phone for talking and messaging and the keyboard regularly disappears when I'm in the middle of texting. It also jumbles the order of the texts, so a text I received 5 minutes ago may actually say the same thing as a text I received 2 hours ago. Or else the texts just disappear all together. Is there any way to go back to the previous iOS?

General comments for any iOS devices.
Well, if you read the posts in the various forums (iphone, ipad, icloud...), many users have run into many problems. I suspect it's because of user error, but to be honest, it's easy to take a wrong step if you are not tech savy or careful. And I'll admit that there may have been non-user errors due to the HUGE hits on Apple's servers. I upgraded two devices and had/have no problems. With an iPhone 4, you may experience sluggishness (I have a 4s), but users report that doing Settings>General>Reset, Reset all data fixes things.
The other big issue is the look of iOS 7. Many users can't stand the look and feel betrayed or worse. I was a bit surprised even though I had seen photos of the interfaces in magazines. But after a day of intensive use, I've gotten to like the new look. i prefer it! YMMV.

IOS 5.0.1 glitch with address book and text messages!

Since updating to the newest software, my iphone 4s no longer recognizes contacts in my address book. So when a text comes through it doesn't have a contact assigned to it. Same thing when a call comes through, just the phone number shows up. Also I noticed that some of the phone numbers I have in my address book are not inputed the same as others. example of how it should look : +1 (555) 555-5555. After the update the numbers look like this : 5555555555
I have had to go back in and manually input the +1 infront of all of these phone numbers to even activate a call using that contact number. Also my wifi connection seems to come and go, sometimes recognizing my wireless network when I am at home and sometimes it doesnt. Anybody else having these problems?

I am having a problem similar. My messages come in with the phone number showing if the number is entered without the number 1 in front of it, but when I try to have siri call someone who doesn't have the number 1 infront, she can't call them. It was working fine yesterday before the upgrade
Help.

Who else is having MAJOR issues with their Droid DNA post 4.4 (KitKat) update??

I usually don't complain or post much about my phone because problems are generally quickly fixed, but this update is just ridiculous. After updating to KitKat, my phone has the following problems:
1. Text Messages - I constantly get text message errors. Always get the error that my message is not able to be sent. I have two problems with this. First, I get the error that the message was not able to be sent, but the recipient tells me they get mass spammed the same message 3+ times. Second, sometimes the recipient does not receive the message and it never goes through.
2. Network connection - Since the update, my phone usually does NOT have any type of connection whatsoever. The status bar shows I have 3G or 4G, but when I go to the internet app or try to use any form of data, I get the No data connection/no network connection error. Also, many times I am unable to receive/place calls.
2. Battery Life - significantly reduced battery life. This is not too big a deal because I'm assuming the new Android version takes more battery power. I can stomach this.
Please assist me with this as soon as possible. I'd hate to have to drop Verizon for such a silly issue.

I'm sorrry to hear you're having so many issues with your Droid DNA after your update pl124. I can understand the frustrations you're experiencing but we are here to help. Have you performed any trouble shooting steps with us regarding the issues you're having? Although I'm unable to fix any of the functionality changes caused by the update, I can help with the issues. Are you using a 3rd party messaging app? If so, its always a good idea to temporarily remove it to see if its causing an issue. We also recommend safe mode, which disables all apps and allows you the opportunity to readd them one at a time to see if that particular one is causing an issue. Here are the steps http://vz.to/1g3i9mj .
Additionally, if you're having issues with missed calls and text, we also recommend a SIM card pull to reconnect your phone back to the towers. Just like rebooting a computer down completely and back up. Where are you located (zipcode)? Are issues with calls and text occuring inside or outside our home? There may be an issue in the area. Here are the steps to safe mode http://vz.to/1hRNOb1 .
The great thing is you always have the chance to download apps from the app store to help with personalization for your ringtones, wallpapers, graphics, and minor functionalities. I know its upsetting to have so many changes after personalizing your phone but we hope the software gave you some benefits. If you continue to have problems, a hard reset is the last step that can usually correct minor issues but will also require a complete reset back to factory settings. Keep us posted and let us know if the phone gets better with some of the steps above. We want you to love your phone again and only change devices because you are ready for the latest and greatest and not because of issues.
KinquanaH_VZW
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