Generating Client Logs

Question

Hi,
From time to time, we will ask you to generate client logs for an issue we are trying to help troubleshoot.
Here is how you can generate Flash Player Logs:
Uninstall Flash Player using the uninstaller listed on this page: http://kb2.adobe.com/cps/141/tn_14157.html
Install the Flash Player 10 Debugger listed on this page: http://www.adobe.com/support/flashplayer/downloads.html#fp10
Add the mm.cfg file to this location on your machine:
Windows: C:\Documents and Settings\username\mm.cfg
OSX: /Library/Application Support/Macromedia/mm.cfg
Try the steps generating the error/problem you are seeing..
Go to this folder to get the logs:
Windows: C:\Documents and Settings\username\Application Data\Macromedia\Flash Player\Logs\flashlog.txt
OSX: /Users/username/Library/Preferences/Macromedia/Flash Player/Logs/flashlog.txt
Here is how you can generate Screensharing Add-in Logs:
Add the mms.cfg file to this location on your machine:
Windows: C:\Documents and Settings\username\mms.cfg [Note: for Win7-64 bit, you should use this location: C:\Windows/SysWOW64\Macromed\Flash\mms.cfg]
OSX: /Library/Application Support/Macromedia/mms.cfg
Try the steps generating the error/problem you are seeing.
Go to this folder to get the logs (acaddin.txt):
Windows logs will go in the user's My Documents folder.
Mac log files will be written into the current user's folder: hard drive:Users:<current user>:
Here is what we have in the config files:
PlayerLogging=1
SingleLogFile=1
DisplayTimes=1
ErrorReportingEnable=1
TraceOutputFileEnable=1
If you want to have a different log file generated each time you use screensharing/flash player, you can change the value from 1 to 0 for SingleLogFile.
This might help if you want the logs to only show data for the steps that generate the error.
Feel free to contact us at lccs(at)adobe(dot)com if you need help with those steps.
Thanks,
Julien
LCCS QE

Answer 1

We recently (actually it was a few SDKs ago added an option to send all the trace messages coming from LCCS to a function you define.
Add this to your code:
import com.adobe.rtc.util.DebugUtil;
private function someInitFunctions():void {
     DebugUtil.traceFunction = traceMessage;
private function traceMessage(message:String):void {
    messages.text += message + "\n";
And the function traceMessage() will be called for every message logged by LCCS. In this case I was showing the trace in a TextArea called messages. In your case you can either call the flex logging APIs or store the messages and display them when the user presses some magic combination of keys.