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I have QuickTime Player 6.5.2. I want to watch the happy Get A Mac ads and can't. I get audio, but no video and am told "Software not available on QuickTime Server." This is my home computer, but even on the computers in the office I can't seem to watch them. What version of this software do I need?

You need QuickTime 7, which requires Mac OS X 10.39 or newer.
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Won't play Apple "Get a Mac" ads in Safari

I was hoping 2.1 would fix this, but it hasn't. I am unable to play the "Get a Mac" ad movies on the Apple website through Safari. I get a "Movie Format Not Supported" error. Huh? The Apple iPhone doesn't support Apple Quicktime? That's like having a Macintosh that can't run OSX.
Is this a bug or does Apple's right hand really not know what its left hand is doing?

I also have the same issue --- very odd, any help from anyone would be greatly appreciated. It's almost comical that apple's quicktime is a movie format that is "not supported" by the iphone...

Get a Mac ads

http://www.apple.com/getamac/ads/
Can you watch the ads on your iPhone?
I find the ability to play QT movies on iPhone is very inconsistent, even when movies meet the requirements iPhone might play it once then complain about compatibility another time on the same file.

The page and the file both have to be designed for the iPhone. Like this one.
http://www.makentosh.com/Site/Movie.html
I don't understand why it would play a file under one circumstance and then not under another, though.

Get a mac messed up

hey there anybody notice that you cannot see apple's get a mac ads on there site? i have tried on all my macs and i get a "no picture" message where the video is. i kno this prolly isnt the right forum but whatever

Try looking in the Quicktime forum.
Miriam

If i buy a Macbook Pro online in a country with a special keyboard. Will i get the Mac with my country keyboard?

If i buy a Macbook Pro online in a country with a special keyboard. Will i get the Mac with my country keyboard?
I want to buy it on sale this friday, so a quick answer will make me happy :)

You should - if you're in the UAE, for instance, you should get an Arabic keyboard (you may have to specify when you configure your machine - I don't know, I live in the US).
Clinton

If i want to buy mac air online can i get it in arabic keyboard ?

if i want to buy the new mac air online can i get it in arabic keyboard ?

In the United States, no.
These are your choices...
However, in other countries, possibly.
But I have found that in most countries in the Middle East, there is no online Apple Store, per se. Apple uses distribution, and it is up to the re-seller as to whether they support online ordering.
If you are in the United States, you might want to try an Apple Store location to see how you might special order for your requirements.

I updated my iMac, and my mail no longer works. It says all of my accounts are "offline". Safari is fine. How do I get my accounts back online?

I updated my iMac and now my Mail does not work. It says all of my accounts are"offline". Safari is fine. How do I get my accounts back online?

Hello there, Lynn.
The following Knowledge Base article explains and offers up some troubleshooting recommendations for issues with email acounts showing offline on Mac Mail:
Mail (Mavericks): If a mailbox is offline
http://support.apple.com/kb/PH14925
Lightning bolt icons next to mailboxes in the Mail sidebar identify accounts that are offline.
To take an account online, click the lightning bolt icon. Or choose Mailbox > Online Status > Take [account name] Online, or Mailbox > Take All Accounts Online.
If you can’t take an account online, make sure you’re connected to the Internet. If a warning icon appears after the account name, click it for more information.
Use Connection Doctor
Some mailbox names can appear dimmed if you don’t have permission to access them, such as “public” mailboxes on a server, or if the mail server is unavailable.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Is it possible to get a mac virus?

Hey,
I was using a pc and I decided to get a mac, because you can do lots of creative work with it and I was sick of viruses. I was able to clean my pc up after I had a virus and I know how to reprogram it. And I still don't know why I always had a computer virus, because I had a fire wall/anti virus programs and surfed on safe intenet sites.
Now, after buying a mac book I never feel safe, because I was used to have computer viruses
Is it possible to get one on my mac?
(I never download any suspicious stuff from the internet ex.:songs, videos etc I only use my mac for my writing at university, editing pictures and making music)
Thank you

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

HOW DO I GET MY MAC OS 10.4 TO A MAC OS 10.5 ......?

HOW DO I GET MY MAC OS 10.4 TO A MAC OS 10.5 ......?

Since you're using a MacBook Pro, you probably shouldn't bother with Mac OS X 10.5. Purchase Mac OS X 10.6 on DVD; the online Apple Store sells it.
(64572)

HT200027 I am still running Leopard Mac OS X 10.5.8. How can I get Lion Mac OS X 10.6, so I can update to Mountain Lion?

I am still running Leopard Mac OS X 10.5.8. How can I get Lion Mac OS X 10.6, so I can update to Mountain Lion?

Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

Upgrading Mac OS X version 10.5.8 to get to Mac OS X version 10.6.8

I have a MacBook Pro Intel Core Duo 2.4 Ghz, Mac OS X version 10.5.8 and I need to get to Mac OS X version 10.6.8 so that I can install iTunes 10.7 so that I can use my iPhone 5 – does anybody know the easiest route to get there? Any risk of losing data on the way? Many thanks!

Get SL install disc from Apple's online store's telesales agents: 1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775. AFAIK, no data loss risk, since the installer just replaces OS components and basic Apple apps. However, when upgrading, it's always advisable to have a restorable backup. See these for details:
http://www.macmaps.com/upgradefaq.html
http://www.macmaps.com/backup.html
http://www.thexlab.com/faqs/installswupdates.html
http://www.thexlab.com/faqs/backuprecovery.html

If I buy a Mac Air online in Taiwan will the keyboard include English Letters?

If I buy a Mac Air online in Taiwan will the keyboard include English Letters?

You should - if you're in the UAE, for instance, you should get an Arabic keyboard (you may have to specify when you configure your machine - I don't know, I live in the US).
Clinton

Do I upgrade my MacBook Pro, or get a Mac Mini?

Hello!
I'm am a University student (studying Graphics/Design).
At the moment, I have a MacBook Pro - although I bought it in April 2010, I believe it's the 2009 model? - The 13" 2.26Ghz, 2GB memory, and 160GB model.
The thing is, it's slow. I need to use bigger applications like Aperture - when I'm editing photos, I slide all the little sliders to how I want to edit the photo, yet it takes forever to show the changes on the photo which is no use.
Another thing, I work better on a desktop computer because of how I'm not looking down to look at the screen, and it's a much bigger, clearer screen! Like on the 21" iMacs at uni, in Photoshop, it's great because all the little windows/palettes you have open, you can just throw to one side of the screen, yet on a 13" screen, they're just annoying.
But the question is...
- Do I keep the MacBook Pro - upgrade it's memory, and get an external monitor/keyboard/mouse for it?
- Do I sell the MacBook Pro whilst I can get more money for it compared to if I sell it this time next year and get a Mac mini ?
I'm a first year Uni student and have never took my laptop into Uni at all.
It's just that some people are telling me to keep the MacBook because it's portable and if I needed to take it in to Uni, I could. Yet on the other hand, If I got a Mac mini, say I got around £600 for the Macbook, I'd have extra money after purchasing the Mini for a display etc, instead of losing out on money by buying an external monitor for the Macbook.
What do you think I should do? What's the more sensible option in terms of how long things will last and that?
Cheers!
P.S. Sorry for the essay of a question... and does anyone know how I can change my display name? I don't use that email anymore, but I'd rather it not be there!

What do you think I should do?
Get the Mac Pro.
The top-end iMac is a powerful machine by consumer and even professional standards, but a fully-upgraded Mac Pro is practically ostentatious in the amount of raw processing power it can wield. Professional consumers in areas like 3D rendering, video editing, and other extremely processor-intensive applications surely appreciate the much greater power the Mac Pro can afford them.
Customization:
The Mac Pro stomps the iMac in the customization department. Folding down the Mac Pro's side door gives you easy and almost instant access to its innards, and virtually every component is simple to swap out. Hard drives in particular are extraordinarily easy to swap in the Mac Pro.
Contrast that with the iMac, where the RAM is essentially the only user-serviceable component. Swapping out the hard drive on an iMac is a harrowing procedure that requires removing the entire front display -- not something you're going to want to do more than once, if ever.
I added cards to add more USB Ports, more FireWire Ports, Video inputs and a dual eSATA card.
I also like the 30 inch display.
(Sounding like Darth Vader.) "You don't know the POWER of the Mac Pro."

TS2530 When I put a burned cd from one Mac into another Mac, song titles do not show up! I have to enter them manually! My CD player reads the titles that i on the cd; how can I get my Mac to do so?

When I put a burned cd from one Mac into another Mac, song titles do not show up! I have to enter them manually! My CD player reads the titles that i on the cd; how can I get my Mac to do so?

The problem is that I burned these CD's myself from music that I added from my personal collection to iTunes. The INFO is ON the CD's (it appears perfectly when I put the CD in my Numark mixer...so I know the info is on the CD), but for some reason, my MAC PRO will NOT read the info on the burned CD when I place the CD into the MAC PRO. The CD was burned on a MAC that I no longer own. But there HAS to be a way to transfer songs from a burned CD with the INFO that is on the CD burned with iTunes.
PLEASE HELP!
-Old Appel

I have changed my apple ID but cannot get my Mac computer to change it on iCloud. I have signed out but do not know how to sign back in with my new id.

I have successfully changed my apple ID and password, but cannot get my Mac computer to change it on iCloud. I have accessed system preferences, iCloud and sign out. But now I do not know how to sign in using my new id and password. I would like iCloud to work on my Mac so that it will sync to my iPhone and iPad. I have installed all of the latest software. How do I change this account on my Mac?

Do you have your Mac backed up?
If not, you should use Time Machine to back up your Mac to an external hard drive just "in case".
But if all you did was change your existing ID, then deleting the Calendar infomation from the Mac when you sign out should not be an issue. Since it is the same Apple ID, it is the same iCloud account (just with a different name), so your Contacts, Calendars, etc. are stored in iCloud. When you sign back in, you will have the option to sync Contacts, Calendars, Notes, etc. with iCloud - it should already be checked. Just sign back in, and your iCloud info will re-download to your Mac.
I just tried this, and all of my stuff showed up when I signed back in. Notes took a couple of seconds to load once I opened them, but they are all there.
Note: If you are signing on with a brand new Apple ID, then nothing will be downloaded because it will be an entirely different iCloud account. But if it is the same Apple/iCloud/iTunes ID with just a new email, then it will all be restored.
Cheers,
GB

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