Get call list.

Hi,
I need all the call lists for given user. I used 'CRM_CLM_CALL_LIST_SEARCH' but it is not giving us all the values.
Is there any other function module I can use to get the call list for given user id?
Please help.
Cheers,
Ashish

This FM is used to read call list for given call list id. But I need the call list for given user id.
Kindly pass the name of function module which takes user id as input parameter and gives output of all the call list assigned to it.
Cheers,
Ashish

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Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
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Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM

Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
I tried to implement the required behaviour using rule policies (Intent Driven Interaction).
I customized the following:
If
Current Event Equals Interaction ended
Then
Navigate To ( Navigation Object type:Action = "IC_BT_IHI:B" )
Now I am pretty sure that the event 'Interaction Ended' is the right one, BUT my action is not correct! The system does not jump back to the call list.
My problem is that I can't find the correct action which gets me back to the CALL LIST!
Or is there another way to implement this requirement?
I would really appreciate your help!
Thank you and kind regards,
Roman
Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM
SOLUTION:
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Adding caller with name and number from call list to the contact list only inserts the number and not the name

I recently bought a BlackBerry Z10 and moved my cell service to Rogers to take advantage of the name display service offered by Rogers (Fido also offers this service).
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When I try to add a caller from my call list to my contact list, only the number gets inserted in the new contact. The name needs to be entered manually.
I understand and realize that not all call display formats are the same and that it's virtually impossible to parse the first and last names from the name portion of the caller id.
However, I would like to see BlackBerry add the functionality to insert the name portion of the call entry from the caller list to a "Nickname" entry in the contact list just like it adds the number to a "Home", "Mobile", or "Work" entry in the contact list.
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It appears that you are not aware of the fact that both Rogers and Fido offer name AND number display service (although the name display feature is an add-on service) and have been offering it for many years (since 2006). Here is a link to the name display service description of each provider...
http://www.fido.ca/web/content/manageyourcalls/calldisplay&lang=en
http://www.rogers.com/business/on/en/smallbusiness/products/wireless/addons/valuepacks/
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http://www.businesswire.com/news/home/20060914005951/en/Teams-HP-Rogers-Wireless-Fido-Succeed-North
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I find it difficult to believe that BlackBerry would not be aware of this name display service since it's been around since 2006 with both Rogers and Fido.
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Marc

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1 ETQ201XEntering upgrade-phase "UPLOAD_REQUEST" ("20081126150332")
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4 ETQ234 Call of function module "SPDA_PREPARE_PATCH" by RFC succeeded
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ustcf001\patches\EPS\in"
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4 ETQ234 Call of function module "SPDA_PREPARE_PATCH" by RFC succeeded
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4 ETQ010 Date & Time: 20081126151823
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I tried to load the packages via SPAM, and got the following - does it mean I have corrupted EPS/in?
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Message no. PS 012
Diagnosis
A list of the required files could not be created as an error occurred.
Directory:
ustcf001\patches\EPS\in
File mask:
Error code: 17
Definition of error codes:
03 RFC system failure
04 RFC communication failure
11 invalid EPS subdirectory
12 sapgparam failed
13 build directory failed
14 no authorization
17 read directory failed
18 read attributes failed
22 too many read errors
23 empty directory list
System Response
The operation was terminated.
Procedure
Eliminate the cause of the error and repeat the operation.

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