Get Service Request ID

Hi everyone, I'm new to orchetrator and I'm trying to make a runbook that sends an email that has the Service Request ID number in its body. Which objects should I use and how should they be configured.

You need to use "Get Object" from the Service Manager integration pack and select a connection to service manager and the Service Request class. You can then use data from the "Get Object" activity in a subsequent activity (the one that
sends an email).
This is very basic Orchestrator knowledge. I suggest you watch System Center Orchestrator 2012: how to build your first
runbook and read System Center 2012 Self-Study Guide (Part 6 -
Orchestrator and Service Manager)
http://codebeaver.blogspot.dk/

Similar Messages

Service Request information is not getting updated in Account Overview

Hi All,
As a standard functionality, when we open Account overview page, we see list of contacts, roles, Service Requests etc that are linked to the account.
We are able to see the contacts, roles but not able to see the service requests. We tried creating service requests and associated the sold to party partner function and able to successfully save the Service Request.
We are not able to see the same in Account Overview screen.
Any pointers on this would be of great help.
Regards,
Udaya

Hi Vinoth,
Are you getting any error in the return table?Can you show your coding?
Regards,
ravi

Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.

the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1

Why is it so hard to get reqular updates to Service Requests

I have a number of Service requests that have been running for a long while with no updates.
That is despite my posting requests for updates and hanging for extended periods of time on the "chat" facility (usually in vain as no-one picks up the chat thread).
In a couple of cases I have done extensive pre-work and built repeatable test cases etc so there should not be any siginificant delay in getting these issue esculated to the back line for support. If they have been escalated, there is no sign in the SR records.
It's probably "bad form" but here are specific SR numbers that show the lack of customer feedback..
10891239511, 10891256291 & 10891420901
In the latter case i was able to get the SR re-assinged to a new support tech who seemed helpful and promised to send me aun update... then... silence...
This is very unprofessional as I too have customers and they DEMAND regular updates to any incidents that I'm working on, so this leave me "hanging" which reflects both badly on Me and also on the Attachmate group of companies (Novell, NetIQ, SUSE).
All I ask is that SR's get regularly updates, even if it's "awaiting backline engineer response , will update in 5 days if they do not respond sooner".

On Mon, 02 Jun 2014 03:56:02 GMT, darrenjthompson
<[email protected]> wrote:
>
>@world
>
>I have received the following feedback "Yes, the support engineer should
>have provided you with an update on the issue. Generally, the support
>engineer should follow up or provide an update to the customer within a
>maximum of 3 days for issues that are "awaiting Novell support" and
>within a maximum of 5 days for issues that are "awaiting customer"
>action."
>
>I'm now curious, if anyone is getting SR updates as frequently as is
>suggested here, could you post to this list. I'm genuinely curious if
>the difficulty of getting updates is just me or if others have been
>having the same/better results.
>
>I have to say that things seem to have improved for me recently but I'm
>wondering if it's just "the squeaky hinge getting some oil" or if the
>practices really have improved.
Most of the time I get good responses to my SRs and I leave feedback
stating so. The few times I haven't, I push for escalation or I
contact others I know at Novell and usually it gets resolved. And
then I also leave feedback about that. NTS isn't perfect, but most of
the time I am pleased with support.
Ken

Getting the Request Object in the EJB published as a Web Service

Hi experts,
I have a Portal Service that call a BAPI in a back-end system with the Connector Framework. I have a Portal Component that calls the Portal Service, passing the Locale (request.getLocale()) and the User (request.getUser()) object. It's work fine!
I need to call the Portal Service by an EJB that is published as a Web Service. The connection between the EJB and Portal Service is ok, but I don't know how to get the Locale and the User object in the EJB to pass to the Portal Service.
Is possible to get the request object from the HTTP SOAP Request?
Thanks,
Gustavo

Hey Alice!
The Feature Hashing module is actually a wrapper around
Vowpal Wabbit's implementation of the murmurhash. Thus, it takes text in, and produces 2^N new features based on the text, where N is the bitsize specified in the module. These features (and not the original text!) should be used during model training.
The Learner will then keep track of these features behind the scenes.
When you publish your web service and these features are recomputed for new input text (same N), they are used as the features for scoring.
Does that make sense?
Regards,
AK

Anybody that I add to my bbm service doesn't seem to get any request to be added nor do I get one when they add me

I need some help guys, I have a BB 8320 Vodafone which was from the UK and the person that I took it from unlocked the phone and passed it on to me now. I have a few issues with the BBM service.
I have recently activated my BBM service by choosing a particular plan that my carrier offers, and I have noticed that the edge now can be seen in uppercase which means the service has been activated and should work. But, anybody that I add to my bbm service doesn't seem to get any request to be added nor do I get one when they add me. I have been facing this problem with my BBM and I am not sure how to go about it.
I need a few clarifications first and foremost, when a BB 8320 phone is unlocked does it mean the phone has been unlocked so other carrier sim cards work or all the feature on the BB 8320 phone unlocked. Secondly, considering i'm in a situation like this, what should I be doing to resolve this issue at the earliest, do I go to a technical desk guy and ask them to re-install the Black Berry OS on to my phone all over again or do I just throw away this piece of **bleep** that BB has created?
And could anybody let me know doesn't BB have a universal software that let people put any sim card and work rather than have carrier specific software? Please need help really bad on this one!!
I would really appreciate if some body can help me out in resolving this issue with your comments.
Thanks much in advance who ever you may be!

It really doesnt work not e en on my bberry8350

How Do I get OTN to recognise me as OCP and allow me to service requests?

How Do I get OTN to recognise me as OCP and allow me to service requests?
Thanks
Mark Wagner

Hi Mark, my problem is very similar. I have registered myself as Service Provider at the OCP member-only page, after it I have created my account on the ePeople site where I registered my certifications, but the status is "Pending".
Does anybody know what to do?
Mark, did you completed the first 2 steps that I mentioned?
Thanks
Gábor Cseresnyés
[email protected]

Getting Error While Triggered the Internal Service Request Process Accelerator

Hi
I installed Oracle Process Accelerators(Internal Service Request and Employee On Boarding) PS6 in windows7.Installation was successful and I checked the installpa.log file there its showing "Build Successful" and then we assign the roles in BPM workspace and also put the security relams in in enterprise manager as per installation Document provided by the Oracle after that everything was fine to test the Internal Service Request(ISR) I triggered few instances but they terminated abruptly and giving these Errors in EnterpriseManager(EM)
while triggered ISR Error message that was shown in EM is
Non Recoverable Business Fault :
<bpelFault><faultType>1</faultType><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><part name="payload"><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><faultInfo>ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/InternalServiceRequest!1.0/ManagerApproveRequest to ManagerApproveRequestRules_ManagementChainRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. </faultInfo></operationErroredFault></part></operationErroredFault></bpelFault>
Non Recoverable Business Fault :
Attempted to access property 'id' in class 'oracle.bpel.services.identity.hierarchy.HierarchyPrincipal' with a null object reference. at line 292 column 34 in /Ruleset(ManagerApproveRequestRulesBase)/Function(CreateSupervisoryList)/Action[11]
if anybody who did this ever and facing the same issue can you please let me know as early as possible
Thanks and Regards
Rajesh.

Hi Phani,
Are you able to reproduce issue as below:
1. Login to Application as sysadmin.
2. Navigate to Intergrated SOA Gateway > Integration Repository.
3. Click on search on right hand side of the page.
4. In the Internal Name type "FND_USER_PKG" and click Go.
5. Click on the User link.
6. Under the "Web Service - SOA Provider", click in the "View WSDL". Copy the complete URL "http://test:8003/webservices/SOAProvider/plsql/fnd_user_pkg/?wsdl"
7. Open the soapUI.
8. Click File > new soapUI Project.
9. Test the web service.
If yes,
I think you might be need to execute a patch:
solution:
To implement the solution, please execute the following steps:
1. Download and review the readme and pre-requisites for iAS Patch 18855074.
Note: Above Merge Label Request (MLR) is build for EBS 12.1.3 having OC4J 10.1.3.5.
2. Enable the profile option "EBS Adapter for BPEL, Function Security Enabled".
a. Login as SYSADMIN user and Navigate to System >Profile and Search for "EBS Adapter for BPEL, Function Security Enabled" (Internal name :EBS_ADAPTER_FUNCTION_SEC_ENABLED)
b. Set the Value to 'Y' at SITE level . This means function security feature is enabled and all API calls for PL/SQL APIs, Oracle e-Commerce Gateway, and concurrent programs will be checked for user security before they are invoked.
3. Retest the issue by Generating and Deploying the required package.
4. Migrate the solution as appropriate to other environments.
Thanks
Ranjan

Service Requests get intermittently closed by the workflow account.

I am noticing that a workflow has changed some service requests from in progress to Completed although there are still pending activities in the Activities area. Does anyone know how to troubleshoot this?

Close, but recall that Status is an enumeration. So the value is actually a Guid. There's two ways to set it..with the Guid directly:
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">50C667CF-84E5-97F8-F6F8-D8ACD99F181C</Property>
or with an MP reference like this:
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">$MPElement[Name='CustomSystem_WorkItem_Activity_Library!ActivityStatusEnum.Ready']$</Property>
The $MPElement token automatically references the Guid for that particular mp element..and it's more readable by a human :) (Unless you start memorizing GUIDs for fun..not that I recommend that)

How do I get a new service request form?

Hi all --
I am sending my laptop in for service. I received the box with the "service request form" (or a similar name), specifying information about the computer, the problem etc., but I have misplaced it. Are these available for download from the website? Thanks --
shadyj

call toshiba back and ask if they will send you a new one. they will most likely have ups drop off another box.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Service Requests Open 5 days?/Service Requests Open and Closed Today

Help!
How would I determine service requests open greater then 5 days, I use the # of Open SR's but cannot seem to get a date to work.
Also what is the best way to count the SR's open and closed on the same day?
Thanks in advance.

You need to include a TIMESTAMPDIFF function in your filter... something to the effect of
TIMESTAMPDIFF(SQL_TSI_DAY,"Service Request"."Create Date",CURRENT_DATE) > 5
Double check the column reference.
Mike L

Error while creating a service request in WCEM E Service

Hello Experts,
We are getting below error while trying to a service request in WCEM E service.
We are able to select the product from the catalog but when we click continue , but we are getting the below error
Cannot process an HTTP request to servlet [Faces Servlet] in [main] web application.
[EXCEPTION]
com.sap.wec.tc.core.ui.processflow.WCFProcessFlowRuntimeException: Error while resolving ''EVALUATE'' operation for process flow servicerequest:serviceRequestCreationProcess, process step 1, source expression #{processFlowViewHandler.createServiceRequestUpdateProduct}, and target expression ; java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.traceRuntimeException(ProcessFlowExceptionUtil.java:66)
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.logAndRaiseRunTimeException(ProcessFlowExceptionUtil.java:108)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.runtimeError(ProcessFlowOperationEvaluate.java:83)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.execute(ProcessFlowOperationEvaluate.java:44)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessStepTransition.executePreTransitionOperations(ProcessStepTransition.java:83)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessStepTransition.execute(ProcessStepTransition.java:46)
at com.sap.wec.tc.core.ui.processflow.runtime.TransitionableProcessStep.triggerTransition(TransitionableProcessStep.java:49)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowBase.consumeInput(ProcessFlowBase.java:148)
at com.sap.wec.tc.core.ui.processflow.runtime.UIProcessFlowController.next(UIProcessFlowController.java:248)
at com.sap.wcf.beans.uiprocessflow.ProcessFlowButtonsVCHandler.next(ProcessFlowButtonsVCHandler.java:65)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
at org.apache.myfaces.view.facelets.el.LocationMethodExpression.invoke(LocationMethodExpression.java:116)
at org.apache.myfaces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:68)
at javax.faces.component.UICommand.broadcast(UICommand.java:120)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at javax.faces.component.UIViewRoot._broadcastAll(UIViewRoot.java:1028)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:286)
at javax.faces.component.UIViewRoot._process(UIViewRoot.java:1375)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:752)
at org.apache.myfaces.lifecycle.InvokeApplicationExecutor.execute(InvokeApplicationExecutor.java:38)
at org.apache.myfaces.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:170)
at org.apache.myfaces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:117)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.wec.tc.core.filter.RequestSequencerFilter.synchronizeRequest(RequestSequencerFilter.java:134)
at com.sap.wec.tc.core.filter.RequestSequencerFilter.doFilter(RequestSequencerFilter.java:111)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.HighContrastFilter.doFilter(HighContrastFilter.java:91)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.SecurityFilter.doFilter(SecurityFilter.java:194)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.XSRFTokenEvaluationFilter.doFilter(XSRFTokenEvaluationFilter.java:126)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.uicomponents.renderer.util.MultipartFilter.doFilter(MultipartFilter.java:74)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.FastSessionTimeoutFilter.doFilter(FastSessionTimeoutFilter.java:115)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.SessionInitialisationFilterBase.doFilter(SessionInitialisationFilterBase.java:152)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.HttpsSwitchFilter.doFilter(HttpsSwitchFilter.java:141)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:56)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.el.ELException: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sun.el.parser.AstValue.invoke(AstValue.java:191)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperation.resolve(ProcessFlowOperation.java:46)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.execute(ProcessFlowOperationEvaluate.java:32)
... 86 more
Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sap.wec.app.eservice.module.servicerequest.backend.crm.ServiceRequestCRM.setNewSRRefObjectData(ServiceRequestCRM.java:2343)
at com.sap.wec.app.eservice.module.servicerequest.backend.crm.ServiceRequestCRM.createServiceRequestUpdateProduct(ServiceRequestCRM.java:615)
at com.sap.wec.app.eservice.module.servicerequest.businessobject.impl.ServiceRequestImpl.createServiceRequestUpdateProduct(ServiceRequestImpl.java:260)
at com.sap.wec.app.eservice.module.servicerequest.ui.handler.impl.ProcessFlowViewHandlerImpl.createServiceRequestUpdateProduct(ProcessFlowViewHandlerImpl.java:405)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
... 89 more

Hi All,
I found the solution, the problem was that i didn't have the last SP of WCEM 3.0.
I have an another question for you guys:
Is it possible to customize(rename the fields) the workcenter/menu on the WCEM?
Thanks a lot for your help
Anass

Error during creation of service request in SAP CRM 7.0

Hi,
I am getting the error " error occured in system DQ1290 during account assignment" when I try to save the Service request.
Actually DQ1290 is our ECC QA sustem and Iam getting this error when I try to save the service request in CRM QA system.
Can anyone suggest the reason for this.
Regards
A.Sureshbabu.

Hi,
I am getting the error " error occured in system DQ1290 during account assignment" when I try to save the Service request.
Actually DQ1290 is our ECC QA sustem and Iam getting this error when I try to save the service request in CRM QA system.
Can anyone suggest the reason for this.
Regards
A.Sureshbabu.

I am trying to open a service request and the site does not work.

I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

I just went through several screens and had no problems. Try clearing your browser's cache and/or history.

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Get Service Request ID

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